Owner manual

Appendix A Troubleshooting 93
NOTE: The HP Diagnostics utility initializes physical drives attached to HP Drive Arrays.
Disk Subsystem button disabled in the Disk Storage window
This condition might result because the Drive Array Agent is not loaded.
Open the Management Agents by selecting the icon from the Windows
®
Control Panel. Verify that the Drive Array
Information is located in the Active Agents lists.
SCSI Adapter button is disabled
This condition might result because the HP device driver is not loaded.
Load the device driver using one of the following methods:
• If an HP SCSI controller is installed in the monitored system, load the correct device driver. For details on
loading the appropriate driver, see the ProLiant Support Pack for Microsoft
®
Windows
®
2000 or the ProLiant
Support Pack for Microsoft
®
Windows
®
NT 4.0. If the SCSI device is located on a SCSI controller that is not
supported, such as the HP 6260 controller, the button remains disabled.
• If the SCSI device driver was installed after the Management Agents software, run the install program from the
distribution media and select Update Express. The Management Agents for Servers software does not load SCSI
device monitor software unless an instrumented device driver, such as an HP SCSI device driver, is present.
• If the SCSI Adapter button is disabled, open the Management Agents by selecting the icon from the Windows
®
Control Panel. Verify that the SCSI Information agent is located in the Active Agents list.
Disk Subsystem button is missing in the Disk Storage window
A missing Drive Array or SCSI Adapter button indicates that the monitored device is not properly configured.
Run the HP System Configuration Utility to configure the system, or run the Setup Utility to configure the ISA system.
No SNMP traps or alarms received
SNMP is not configured correctly. To configure the SNMP, perform the following steps:
1. Open the Network Control Panel by selecting the icon from the Windows
®
Control Panel, select the SNMP
Service, and click Configure.
2. Verify that the SNMP Service is correctly configured with the appropriate destination information. Be sure the
community name and host name/IP address is configured correctly.
3. Use the Event Viewer to see if the system event log is full. If the event log is full, SNMP cannot generate traps.
4. Use Test Trap from the Management Agents for Servers Control Panel to verify correct operation.
Problems using thresholds and SNMP address-specific security
Management Agents for Servers cannot read thresholds when SNMP address-specific security is enabled. Thresholds
can be configured from Insight Manager, but no traps are received. When an agent event with ID 2355, Category 9
occurs, the following text appears in the System Event Log:
The Threshold Server Agent SNMP API failed. The data contains the error code.
This error occurs because the device cannot issue SNMP requests to itself. To resolve the error, perform the following
steps:
1. From the Control Panel, click the Network icon.
2. In the Installed Network Software List, select SNMP Service.
3. Select Configure>Security.
4. In the SNMP Security Configuration dialog box, enter localhost or the address 127.0.0.1 to the list of
host addresses from which the SNMP agent accepts packets.
5. Click OK to exit the SNMP Security Configuration dialog box.
6. Click OK to exit the Network Settings dialog box.
7. Reboot to make the changes take effect.
Problems if the address 127.0.0.1 is not added to SNMP host list
The following problems occur only if the address 127.0.0.1 is not added to the SNMP host list if SNMP host security
is used in Windows
®
NT or Windows
®
2000.
• The following Event Log error messages appear: