Owner manual

9 Troubleshooting Insight Provider and HP WBEM Tools
Accessing Insight Providers from a client tool or Insight Provider tools
This section describes problem you may encounter while accessing Insight providers from a client
tool or any other provider tools.
Problem A super user with administrative privilege and with a user name other than
administrator, encounters the following error while sending a test event from HP
WBEM Test Event Tool to the Insight providers:
Figure 9-1
Solution To enable access to HP Insight WBEM Providers from the HP WBEM Test Event Tool,
for a user account with administrative privileges and with the user name other than
administrator, following steps must be performed:
1. Add specific user name to the following namespaces:
• root\HPQ
• root\HPQ\default
• root\HPQ\TestEvent
• root\Interop
• root\CIMv2
2. For each of the above mentioned namespace, complete the following namespace
security steps:
1. Right-click My Computer > Manage > Services and Applications
2. Right-click WMI Control
3. Click Properties
3. Select the Security tab
4. Select the namespace
5. Click the Security button and enable the following permissions for the user:
• Execute Methods
• Full Write
• Partial Write
• Provider Write
• Enable Account
• Remote Enable
• Read Security
• Edit Security
NOTE: Any client tool facing issues in accessing Insight providers due to user name
and namespace security privileges, follow the steps 1 through 5 to resolve the issue.
Accessing Insight Providers from a client tool or Insight Provider tools 31