Software Owner's manual

Operation fails to perform in the VC Domain or VC Domain Group under
maintenance status
VCEM cannot perform any operations related to VC Domains in a VC Domain Group that have
the Under Maintenance icon because of any of the following:
• Maintenance process has not completed by clicking Complete VC Domain Maintenance or
Cancel
• Maintenance job is still running.
• Maintenance job fails.
To resolve this issue:
1. Click the VC Domains or VC Domain Groups tab.
a. Select the VC Domain or VC Domain Group
b. Click VC Domain Maintenance.
c. Click Complete VC Domain Maintenance or Cancel.
2. Verify the VC Domain Maintenance job is running. If so, wait until the job completes.
3. Review the job error details and fix the problem with the VC Domain.
a. To complete VC Domain Maintenance, click VC Domain Maintenance, or to revert back
to the original VC Domain configuration, click Cancel.
b. Wait until the VC Domain Maintenance job has completed successfully. If the Cancel VC
Domain Maintenance job fails, then remove the VC Domain from the VC Domain Group.
For more information, see “Removing a VC Domain from a VC Domain Group” (page 46) .
Remove from VC Domain Group job is successful but with errors
Occasionally, when successfully performing a remove from VC Domain Group job, an error might
appear in the job detail. The error is related to VCEM being unable to:
• Release control over the MAC and WWN address pools, or serial number range.
• Remove external manager.
To correct the issue related to removal of external manager or unable to release control of MAC,
WWN, and serial number ranges, perform the following:
1. Telnet in to the Virtual Connect Manager using an SSH connection such as
SSH [e-mail], where xxx.xxx.xxx.xxx is the VC Domain IP address.
2. To determine the user name of the external manager account, from the Virtual Connect Manager
command prompt, enter show external-manager. For this example, assume the user
name returned was xyz.
3. To disable the account, from the Virtual Connect Manager command prompt, enter
set external-manager Username=xyz Enabled=false.
If the VC firmware is version 2.0x remove the account and release the VC Domain from VCEM
control by entering the following from the Virtual Connect Manager command prompt:
remove external-manager Username=xyz
mactype=<Factory-Default/User-Defined>MacStart=<> MacEnt=<>
wwnType=<Factory-Default/User-Defined> WwnStart=<> WwnEnd=<>
serverIDType=<Factory-Default/User-Defined> serverIDStart=<>
serverIdEnd=<>
NOTE: The option “-quiet” is available to suppress user confirmation prompts. This option is useful
for scripting operations. This option is available for VC firmware 2.0x for the disable account,
remove the account, and release ranges commands.
130 Troubleshooting VCEM