Software Owner's manual

14 Support and other resources
Contacting HP
Before you contact HP
Be sure to have the following information available before you call contact HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error message
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• In the United States, see the HP U.S. service locator at http://www.hp.com/service_locator
• In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/ en/wwcontact.html).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage (http://
welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦ In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/en/wwcontact.html)
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html After registering, you will receive email
notification of product enhancements, new driver versions, firmware updates, and other product
resources.
Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation,
send a message to [e-mail]. Include the document title and manufacturing part
number. All submissions become the property of HP.
HP services
HP offers the following software support services.
• Software Technical Support and Update Service—VCEM includes one year of 24 x 7 HP
Software Technical Support and Update Service. This service provides access to HP technical
resources for assistance in resolving software implementation or operations problems. The
service also provides access to software updates and reference manuals either in electronic
Contacting HP 141