HP Insight Management 7.3 Installation and Configuration Guide

HP Matrix Recovery Management and HP Matrix Operating Environment
HP Matrix Recovery Management installation fails and returns a “Setup failed” error message.
The installation of HP Matrix Recovery Management and HP Matrix Operating Environment related
components fails when there are parentheses () in the installation directory path.
Suggested action
You must not include parentheses () as part of the folder name in the installation directory path.
Configuration
Insight Control virtual machine management
Insight Control virtual machine management host registration fails
After installing HP SIM and Insight Control virtual machine management, the Connection to
VMM Service failed! message might appear when performing the following items:
• After changing the virtual machine management system password
• After changing the HP SIM service password
To resolve this issue, you must change the service password of Insight Control virtual machine
management by performing the following:
1. Select Control Panel→Administrative Tools→Services
2. In the list of services, search for Insight Control virtual machine management service.
3. Right-click on the service, and then click Properties.
4. Click the Log On tab, and then change the password.
5. Restart the service.
For registration to succeed, the packages with the correct architecture must be installed on Xen
hosts. The Insight Control virtual machine management software cannot detect the architecture of
the package installed, so install the correct package on the host with the recommended architecture.
Insight Control virtual machine management items are not removed from the HP SIM toolbar with
virtual machine management uninstallation
Be sure you can open the HP SIM page by entering http://CMS name:280 in Internet Explorer.
To remove the menu items, run the following command from the command prompt at the HP SIM
CMS: mxtool -r -t <VMM menu item>
where VMM menu item is the Insight Control virtual machine management menu item that appears
in the HP SIM toolbar.
Insight Control virtual machine management might not detect virtual machines located on mapped
network drives
If the service does not have access to the network shares, Insight Control virtual machine
management cannot locate virtual machines stored on mapped network drives.
Microsoft DNS Server might not map the host name to DHCP-generated IP addresses
If DHCP is used on the VMware ESX Server host, then the Microsoft DNS server might not map the
host name to DHCP-generated IP addresses. HP recommends creating a static IP address.
74 Troubleshooting