SST Operations Bridge Users Guide Part number: 544630-002 Second edition: 07/2009
Legal notices Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be held liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Contents Preface Before You Begin ..................................................................................................................................... 5 Who Should Read This Guide ................................................................................................................... 5 Goals of Documentation ........................................................................................................................... 5 Organization ..................................
7-1 7-2 7-3 7-4 Overview.................................................................................................................................... 37 Faults Browser ............................................................................................................................. 37 Events Browser ............................................................................................................................ 39 Customizing Data ...............................................
SST Operations Bridge (SST/OB) is specially designed to provide an across-the-board solution for managing Problem, Change and Asset management in your Terminal environment. The SST Operations Bridge Users Guide provides a reference source for optimizing, customizing and using the functionalities available with SST Operations Bridge Client Application. The basic approach for using SST Operations Bridge is to provide its services for different user profiles.
HP SST/OB Documentation This section provides an overview of the Operations Bridge documentation and their contents. Manual Description Media SST Operations Bridge Concepts Guide Provides information on the SST/OB product, the features/benefits the software offers along with its architecture and data-flow. PDF SST Operations Bridge Installation Guide Provides information on how to install the various components of SST/OB.
1 HP SST Operations Bridge: Overview This chapter lists the main features of SST/OB and points out the advantages this software offers. 1-1 What is HP SST/OB? The SST/OB is specially designed to provide an across-the-board solution for monitoring and managing the SST network in real time. SST/OB helps in identifying and addressing problems and improving customer service.
1-2 Features & Benefits Real-Time Monitoring SST/OB uses the following methods for monitoring the Terminal environment: • Terminal data file based monitoring • Event based monitoring Together, they ensure round-the-clock real-time monitoring of your precious Terminal network. Dashboards Real-time SST/OB Dashboards provide you business intelligence across all areas of your Terminal environment. Dashboards offer a correlated collection of Views that helps you to quickly see alerts and identify problems.
SLA Monitoring SST/OB provides a mechanism of SLA monitoring by color codes in the views that are triggered using configurable timers. The information can be used for providing analysis of availability and service times along with tracking history, and Terminal performance. This enables you to increase your Terminal network efficiency, compare performance between various service providers and regions along with identifying the probable costly SLA breaches.
2 Overview of SST/OB User Interface 2-1 SST/OB User Functions: Overview The actions available to SSTOB users have been categorized into two profiles: 1. Standard User Profiles - A standard user profile matches that of a normal non-technical operational staff member. 2. Advanced User Profile- An advanced user may be heading operations and managing operational team. This profile could also be assigned to Business analysts/Technical analysts.
2-3 Menu Bar Figure 2-2 SST/OB Menu Bar The Menu bar gives access to the following menus: • Application Menu • Actions Menu • Tools Menu • Manage Menu • Help Menu 2-3-1 Application Menu This is the first menu on the Menu bar. The options available on the menu are: • Sign In The Sign In option allows you to login to the SST/OB application using a user name and password provided by the SST/OB administrator. • Sign Out The Sign Out option allows you to logout from the SST/OB application.
2-3-3 Tools Menu Figure 2-5 SST/OB Tools Menu The various options available in the Tools menu are: • Change Password Use the Change Password option to modify the password of the current user ID. Clicking on the option displays the corresponding Change Password dialog box. • View Log File The View Log File option enables you to view the SST/OB log file. This log file can be used for troubleshooting problems. • Options Selecting the Options menu item displays the corresponding Options dialog box.
2-3-5 Help Menu Figure 2-7 SST/OB Help Menu The Help menu provides the following options: • SST Operations Bridge Help The SST Operations Bridge Help option enables you to access the software help file. • About Use the About option to access the copyright, version and other related information.
2-5 Toolbar Figure 2-9 SST/OB Toolbar – Dashboards Tab The Toolbar is displayed just below the Tabs bar in the SST/OB window. The buttons available on the toolbar depend upon the tab selected. Table 2-1 SST/OB Toolbar Buttons Description Available For Enables you to create a new dashboard. Clicking on the button displays the New Dashboard dialog box. Dashboards Tab Enables you to view and manage dashboards/policies, depending on tab selected.
3 Application Options You can configure the various SST/OB options using the Options dialog box. Use the Options command on the Tools menu to access the dialog box. The Options dialog box can be used to configure the following categories of parameters: • General options • Advanced options • Database options • Time options • Defaults options 3-1 General Options The general options can be configured using the General tab in the Options dialog box.
• Size of the log file Use the Maximum size of log file combo box in the Data Folder area to specify the maximum allowable log file size in KB. The default value is 10000 KB. • Default Export Folder Use the Change Folder Location button to change the location where the SST/OB Client application stores exported views. The default location is C:\Program Files\HP SST\SST Operations Bridge\Client\Data.
3-2 Advanced Options Figure 3-2 Options Dialog Box – Advanced Tab • Data Refresh Settings for Dashboards Specify how the data in the dashboards is to be refreshed using the check boxes in the Dashboard & Views area.
3-3 Database Options Figure 3-3 Options Dialog Box – Database Tab The Database tab page can be used to configure the following data sources: • SST/OB data source • Transaction data source (If ATM Transaction Analyzer product has been configured with SST/OB) Clicking on the corresponding Manage button will display the Manage Data Sources dialog box. Figure 3-4 Options Dialog Box – Database Tab Select the Data Source name from the Select Data Source Name drop-down box.
3-4 Time Options Figure 3-5 Options Dialog Box – Time Tab The Time tab page can be used to configure the display time settings in the SST/OB Client application. Select the Default Time and the View Time using the corresponding drop-down boxes. The Default Time refers to fields in the database that have the time entered through the user interface. The View Time refers to all the fields that display the data coming from the host or node.
Terminal Browser or any Local/Policy View that uses the above fields will also be affected. NOTE: The time settings do not apply to any date/time columns in the Terminal Details transactions tab. NOTE: The time fields in the Transaction tab and the Terminal Profiles in the Manage Data tab are not impacted by any changes in these parameters. NOTE: In case a SQL view is created that displays these fields, it will display the times in UTC until conversion is done within the query itself.
3-5 Defaults Options The Defaults tab page can be used to configure the default settings for the Terminal Browser. The following parameter can be configured: • On Startup, select this Terminal Tree Use this drop-down box to select the Terminal tree option which is to be displayed by default in the Terminal Browser. • Automatically refresh the Terminal List at regular intervals Select this check box to refresh the Terminal List automatically at regular intervals.
4 Dashboards 4-1 Overview SST/OB Dashboards provide you business intelligence across all areas of your Terminal environment. Dashboards offer instant snapshots of key performance indicators, enabling you to spend your time analyzing and acting on your key data rather than gathering it. Dashboard Views categorize each state as a different container and display the individual Terminals falling under that category. SST/OB comes with a range of pre-defined dashboards.
4-2 Pre-Defined Dashboards SST/OB provides the following pre-defined Dashboards: Table 4-1 Pre-Defined Dashboards S.
4-3 Dashboard View Functions The intuitive easy-to-use SST/OB Client Application enables you to perform a wide variety of functions. The following table lists the common tasks that can be performed in a Policy View. Table 4-2 Dashboard View Functions S. No Function 1 Tile Vertically Icon Description Click on this icon, available just below the Dashboards tab, to arrange all the views in the Dashboard as vertical tiles.
4-4 Creating new Dashboards Follow the steps below to create a new Dashboard. 1. Click on the displayed. button on the Dashboard toolbar. The New Dashboard dialog box is Figure 4-2 New Dashboard Dialog Box 2. Enter the name for the new Dashboard in the Dashboard Name box. 3. Select the views to be included in the dashboard using the Select the views this dashboard will display list and click on the OK button. TIP: You can create a new Local View using the New View button.
4-5 Changing Dashboard Settings Follow the steps below to modify Dashboard settings. 1. Select the Dashboard to be modified from the Dashboards list and click on the button. 2. This displays the corresponding Dashboard Properties dialog box. Change the name of the Dashboard using the Dashboard Name box, if required. 3. Modify the selection of views using the Select the views this dashboard will display list and click on the OK button.
4-7 Terminal Summary SST/OB Dashboards provides you with an option for Terminal Summary to present the status of a Policy View in a nutshell. You can use the Display Summary , to toggle the display of Terminal Summary in each Policy View.
5 Terminal Browser 5-1 Overview The Terminal Browser feature in SST/OB allows you to monitor Terminals proactively and conveniently. To access Terminal Browser, click on the Terminal Browser tab on the SST/OB Tabs bar. Figure 5-1 Terminal Browser 5-2 Terminal Tree The Terminal Tree view displays the Terminal information hierarchically.
5-3 Terminal List Terminal Browser SST/OB enables you to display Terminals at various levels, providing in-depth monitoring and easy troubleshooting. To view the list of Terminals at a particular level, select the level from the Terminal Tree. The result will be displayed in the Terminal List area. Figure 5-2 Terminal List The displayed information at a selected level can be filtered further. More than one option can be selected, for example, Closed and Down.
Blacklisting a Terminal The Terminal List area can also be used to blacklist Terminals. To blacklist a Terminal, right-click on the Terminal. In the displayed menu, click on the Blacklist option in the Actions menu. To remove the Terminal from the blacklist, use the Unblacklist option. NOTE: This option is available only if you have the “Blacklist/Unblacklist a Terminal” permission. Setting Terminal Priority The Terminal List area can also be used to set priorities for Terminals.
6 Terminal Details SST/OB enables you to view the details of Terminals at various levels, depending on the selection made in the Terminal Tree. After filtering information at the selected level using the Terminal List area, click on the Terminal you want to view the details for. The detailed information for the respective Terminal will be displayed in the Details for Terminal area.
• Line Port • Line Process • Load Filename • Logical Network • Longitude • Node Name (Tandem) • Owner Name • Postal Code • Posting Date • Region • Remote Address • Resource Node • Resource Node Process • State Code (Alphanumeric) • State Code (Numeric) • Station Name • Sub Volume • Terminal Comm. Protocol • Terminal ID • Terminal Location • Terminal Priority • Terminal State • Terminal Station Number • Terminal Status (Comm.
6-1-2 Events The Events tab displays the events received for the selected Terminal. Figure 6-2 Details for Terminal - Events • Generated at • Received at • Event number • Text • SSID • Subject • Manager • Cause • Remedy Terminal Details Specify the number of previous events to be displayed using the Show last box and click on the Show button. The following event information is displayed. 6-1-3 Cash The Cash tab displays the cash status for the selected Terminal.
6-1-4 Faults The Faults tab displays the faults at the selected Terminal. Figure 6-4 Details for Terminal - Faults The Faults tab displays the following information. • Type • Fault • Reported At • Details To display configuration related faults, click on the icon. 6-1-5 Transactions The Transactions tab displays the transactions at the selected Terminals. Figure 6-5 Details for Terminal - Transactions The Transactions tab displays the following information.
• Acquirer Region • Envelop/Check used • From account • To account Specify the number of previous transactions to be displayed using the Show last box and click on the Show button. 6-1-6 Action History The Action History tab displays the actions executed on the selected Terminal. Specify the time interval for which the history is required using the History drop-down list. You can choose from Last one hour, Last 24 Hours, Last 2 days, Last Days, and Specify Date Range.
6-1-7 Resolution The Resolution tab provides the resolution information for the selected Terminal. This tab is only displayed for Policy Views. Figure 6-7 Details for Terminal – Resolution 6-1-8 Custom Information The Custom Information tab provides the custom information about the record selected in a view. It could be processed information about a terminal or some external information pulled into the view to assist operations staff.
7 Faults and Events Browser 7-1 Overview SST Operations Bridge provides a feature of browsing the various faults and events on the terminals in the specified time frame. To access Faults and Events Browser, click on the Browsers tab on the SST/OB Tabs bar. 7-2 Faults Browser Faults Browser enables you to display Terminal faults. To access the Faults Browser, click on the Browsers tab. The Faults tab page is displayed by default.
The figure below displays a list of faults generated on All Terminals between 1st July 2009 and 11th July 2009. Figure 7-2 Faults and Events Browser Tab - Faults Browser NOTE: You can also group the data by dragging the column header to the Drag a column header here to group by that column area.
7-3 Events Browser Events Browser enables you to display the events in your environment. To access the Events Browser, click on Browsers and select the Events tab. This displays the Events tab page. To view the events, specify the following event conditions: • Subject: Filter the events based on the subject using the Subject check box. Select the check box and specify the subject text in the available text box.
7-4 Customizing Data SST/OB also provides you with a feature to apply multiple conditions to filter your faults and events data as per the requirements. Follow the steps given below to filter faults/events data: 1. Click on the Customize button in the Faults or Events Browsers tab page. Figure 7-4 SST Operations Bridge Browsers Tab 2. The Filter builder dialog box is displayed. To add a new filter condition, click on the press the button to add a new condition button.
3. Clicking on press the button to add a new condition button will add a new condition in the following format. Filter Column Name Operator Where, • Filter Column Name: Name of the column on which the filter is applied. For example, Terminal ID. Click on the hyperlink and select the column name using the displayed drop-down list. • Operator: The type of operator. For example, like. Click on the hyperlink and select the operator using the displayed drop-down list.
5. Specify the values in the respective fields to create multiple conditions. Figure 7-8 SST/OB Filter builder With Multiple Conditions Click on the Apply button to apply the changes. Click on the Save As button to save the existing filter to a file. NOTE: The AND, OR, NOT AND and NOT OR operators are applied on the root conditions. The result will be displayed in the Fault/Events Browsers tab.
8 SST/OB Standard User Functions 8-1 Overview 1. Acknowledge/Unacknowledge/Close Problems on a Terminal. 2. Send an Email: Send email alerts for problem situations. 3. View Events Browser 4. View Action History: View commands, actions and email history. 5. View Faults Browser 6. View Faults on Terminals 7. View General Terminal Information 8. View Terminal Cash Information 9. View Terminal Events 10. View Terminal Transactions 11.
8-2 Taking Actions on Problems The Terminals displayed in a Policy View can have the following status: • Acknowledged • Unacknowledged • Closed 8-2-1 Acknowledging a Problem Acknowledging a current problem on a Terminal displayed in a Policy View will prevent new alert notifications from being generated until the problem is unacknowledged or the underlying problem is closed. Follow the steps listed below to acknowledge a problem. 1.
8-2-2 Unacknowledging a Problem Follow the steps listed below to remove the existing acknowledgment for a Terminal. 1. Right-click on a Terminal in a Dashboard view and select the Actions menu option. 2. In the displayed Actions menu, click on the Unacknowledge Problems option. NOTE: Only the Acknowledged Terminals can be Unacknowledged. 3. The Unacknowledge Problems dialog box is displayed. In the text box, specify the reason for unacknowledging the problem on the selected Terminal.
8-2-3 Closing a Problem Follow the steps listed below to remove the existing acknowledgment for a Terminal and close the problem. 1. Right-click on a Terminal in a Dashboard view and select the Actions menu option. 2. In the displayed Actions menu, click on the Closed Problems option. NOTE: Only the Acknowledged Terminals can be Closed. 3. The Close Problems dialog box is displayed. In the text box, specify the reason for closing the problem on the selected Terminal.
8-3 Sending Email SST/OB provides the ability to send email alerts for problem situations, before they can impact your business. Follow the steps below to send emails manually using the SST/OB Client interface. 1. Click on the Send Email option in the Actions menu. 2. The Send Email dialog box is displayed. Figure 8-4 Send Email Dialog Box Enter the From, To, CC and BCC email IDs in the respective fields. 3. Add the Subject and mail body in the corresponding boxes.
8-4 Viewing Action History 8-4-1 Overview Two viewing actions are possible for a user who is logged in depending upon the permissions assigned to him: • Viewing Everyone’s Action History: When this permission is given, the user can see his own as well as any one else’s actions taken.
8-4-2 Action History Details You can view details for actions displayed in the Action History tab using the Details button on the toolbar. Clicking on the Details button displays the Action Details dialog box. Figure 8-6 Action Details Dialog Box Use the Previous History Item and the Next History Item button to view the previous and next SST/OB Standard User Functions history items respectively. To copy the action history details, click on the Copy button.
8-4-3 Customizing Action History Follow the steps given below to customize the information displayed in the Action History tab page. 1. Click on the Customize button in the Action History tab page. 2. The Filter builder dialog box is displayed. To add a new filter condition, click on the press the button to add a new condition button. Figure 8-7 SST/OB Filter Builder Dialog Box You can also add a new condition using the Filter button. 3.
4. You can use the Add Group option to add multiple conditions in the filter. Click on select the Add Group option from the list. or Filter button and Figure 8-9 SST/OB Filter Builder-Adding a Condition/Group Dialog Box 5. Specify the values in the respective fields to create multiple conditions. Click on the Apply button to apply the changes. Click on the Save As button to save the existing filter. NOTE: The AND, OR, NOT AND and NOT OR operators are applied on the root conditions.
8-4-4 Action History Context Menu Actions List of standard menu items available to the user when they right-click on the Action History window: Figure 8-11 Action History Context Menu • Copy Selection: Use this option to copy the selected row of data to the clipboard. • Copy All: Use this option to copy all the data to the clipboard. If case of copying a large amount of data to the clipboard, it is recommended to export the data to Excel instead.
9 SST/OB Advanced User Functions Apart from Standard user functions, following are the set of actions that can be performed by an advanced user profile: Blacklist/Unblacklist a Terminal: This action is only allowed on the Terminals available under Terminal Browser. The advanced user must have the access rights to Terminal Browser. • Change Terminal Priority: This action is only allowed on the Terminals available under Terminal Browser. The advanced user must have the access rights to Terminal Browser.
9-1 SST/OB Views Views are the building blocks for creating Dashboards. A dashboard can contain one or more views. SST/OB Dashboards can contain the following types of views: • Policy Views: Policy Views are depicted using the icon. Policy Views are associated with Standard policies. These views cannot be created/deleted independently of a standard policy. • Local Views: Local Views are depicted using the view.
9-1-1 Pre-Defined Policy Views The following policy views are provided out of the box specifically for BASE24 switch application: • BASE24 Network Policy: This policy determines which Terminals are out of service due to BASE24 failures network wide. • BASE24 State Closed Policy: This policy determines the network wide Terminals that are CLOSED as per BASE24. • BASE24 Status Down Policy: This policy determines the network wide Terminals that are DOWN as per BASE24.
9-1-2 Creating Local Views Three types of Local Views can be created: • New View • New SQL-based View • New SQL-based View (in Custom Tab) 9-1-2-1 Creating a New Local View Follow the steps listed below to create a new Local View. 1. Click on the Views option in the Manage menu. 2. The Views dialog box is displayed with a list of all the configured Local and Policy Views. To create a new Local View, click on the New View button and select the New View option from the displayed menu.
3. The New View dialog box is displayed. The General tab page is the default page. Enter the name for the Local View and description (optional) in the View Name and Description boxes, respectively. Figure 9-3 New View Dialog Box 4. Click on the Contents button in the General tab page to define the data that will be displayed in the Local View. 5. The View Contents Wizard Filter Conditions page is displayed.
Figure 9-4 Views Contents Wizard – Filter Conditions Page 6. Click on the Finish button to continue. 7. The New View dialog box is displayed again. To select the columns that will be displayed in the view, click on the Columns tab. This displays the corresponding tab page.
8. Select the Columns to display in the view. TIP: It is recommended that you choose less than ten columns in a view for easy manageability and monitoring. 9. Click on the Display tab to configure the default display format for the view. This displays the corresponding tab page. Use the Default Display box to specify the format in which the view is to be displayed by default. Figure 9-6 New View Dialog Box – Display Tab Page 10. Click on the Options tab to configure the execution options for the view.
11. • Select the View is dependent on the results of one or more Standard Policies check box if the results to be displayed in the view are dependent on one or more Standard Policies. • Specify the execution status as Active or Inactive using the corresponding radio buttons. • Enter the Execution Frequency Interval in seconds in the corresponding box. Typically, this value would be about 4 to 5 times the duration it normally takes to execute the query for this view.
9-1-2-2 Creating New SQL-based Local View Follow the steps below to create a new SQL-based Local View. 1. Click on the Views option in the Manage menu. 2. The Views dialog box is displayed with a list of all the configured Local and Policy Views. To create an SQL-based Local View, click on the New View button and select the New SQL-based View option from the displayed menu. Figure 9-9 Views Dialog Box with New SQL based View Option Selected 3. The New SQL-based View dialog box is displayed.
4. Click on the SQL tab in the New SQL-based View dialog box to access the corresponding tab page. Create a query and click on the Verify SQL button to estimate the cost of populating the view. Figure 9-11 New SQL-based View Dialog Box - SQL Tab Page 5. The View Cost Estimation box is displayed showing the message that View estimation is completed or not within the specified cost in the Configuration options tab in the Options dialog box. Figure 9-12 View Cost Estimation Box 6.
7. Click on the Display tab in the New SQL-based View dialog box to configure the default display format for the View. This displays the corresponding tab page. Use the Default Display box to specify the format in which the View is to be displayed when first opened. The options available are: • Table (Default) • Column Chart • Pie Chart Figure 9-13 New SQL-based View - Display Tab Page 8. The Column Chart and Pie Chart display options can be edited using the Chart Properties button.
9. Click on the OK button in the Chart Properties box. This displays the New SQL-based View dialog box. 10. Click on the Options tab to configure the execution options for the view. This displays the corresponding tab page. Figure 9-15 New SQL-based View Dialog Box – Options Tab Page 11. • Select the View is dependent on the results of one or more Standard Policies check box if the results to be displayed in the view are dependent on one or more Standard Policies.
9-1-2-3 Creating New SQL-based Local View (in Custom Tab) The Custom Tab SQL View can only be displayed in the Terminal Details pane (in the tab called Custom Information). This view is not available for Dashboards. The following considerations are there while creating these views: • Only statements that begin with SELECT and EXEC can be put into the SQL tab of the view properties dialog for this view type.
3. The New SQL-based View dialog box is displayed. The General tab page is the default page displayed. Enter the name for the View and description (optional) in the View Name and Description boxes, respectively. Figure 9-17 New SQL-based View Dialog Box - General Tab page ’ 4. Click on the SQL tab in the New SQL-based View dialog box to access the corresponding tab page. The SQL query supports substitution parameters like %city%, %terminal id%, and %Fiid%.
NOTE: If a column is of character data type, you must specify single quotes around the substitution parameter. For example, the Terminal id column can be specified as ‘%terminal id%’. NOTE: The SQL-based Local View (in Custom Tab) does not support the Mapped Columns available under Data Mapping. 5. Click on the Close button to close the View Cost Estimation box and return to the New SQL-based View dialog box. 6.
7. Click on the Options tab to configure the execution options for the view. This displays the corresponding tab page. Figure 9-20 New SQL-based View Dialog Box – Options Tab Page Specify the Start Time and Stop Time between which the view will be executes daily. To execute the view at all times in a day, specify 00:00 as the Start Time and 23:59 as the Stop Time. Time values are in 24 hour HH:MM format in the local time in the SSTOB Database Server.
9-1-3 Changing Local View Settings Follow the steps listed below to modify user-defined Local Views. NOTE: You can not modify a pre-configured Local View. 9-1-3-1 Modifying a Local View 1. Click on the Views option in the Manage menu. 2. The Views dialog box is displayed. Select the user-defined Local View to modify from the Available views list and click on the Properties button. Figure 9-21 Views Dialog Box – Properties Button 3.
4. The View Contents Wizard Filter Conditions page is displayed. Use this page to modify/add condition(s) that would be used to specify the kind of information that will be displayed in this view and click on the Finish button. 5. The View dialog box is displayed again. To modify the columns that will be displayed in the view, click on the Columns tab and select the required column check boxes. 6. A view can be displayed in different formats.
9-1-3-3 Modifying a SQL-based Local View (in Custom Tab) Follow the steps listed below to modify a SQL-based View (in Custom Tab): 1. Click on the Views option in the Manage menu. 2. The Views dialog box is displayed. Select the user-defined SQL-based View to modify from the Available views list and click on the Properties button. 3. The corresponding Edit SQL-based View dialog box is displayed with the General tab page.
9-1-4 Deleting Local Views Follow the steps listed below to delete user-defined views. NOTE: You can not delete a pre-configured Local View. 1. Click on the Views option in the Manage menu. 2. The Views dialog box is displayed. Select the user-defined view to delete from the Available views list and click on the Delete button. Figure 9-25 Views Dialog Box – Delete Button 3. The Delete View(s) Confirmation box is displayed.
9-1-5 View Context Menu Figure 9-27 View Context Menu Actions: Use this option to perform the following actions on the selected terminal. • Acknowledge Problems • Unacknowledge Problems • Close Problems Commands: Use this option to select the commands to be run on the selected terminal. Copy Selection: Use this option to copy the selected row of data to the clipboard. Copy All: Use this option to copy all the data to the clipboard.
9-2 Fault and Fault Categories SST/OB provides the functionality of creating custom faults and assigning them to Terminals. You can create customized faults and add them to fault categories using the Faults and Fault Categories option in the Manage menu. The faults can be assigned to Terminals using Event Policies. 9-2-1 Faults Using this feature, you can create customized faults as per your business needs and assign them to Terminals for enhanced management of your Terminal environment.
2. Use the Click to create a Custom Fault link to create a new customized fault. This displays the Custom Fault Details area. Figure 9-29 Custom Faults and Fault Categories Manager Dialog Box with Custom Fault Details Area 3. Enter the fault description in the Fault Description box. 4. Use the Fault applies to this Terminal Type drop-down box to select the Terminal types on which the fault will be applied. The options available are: • All Terminal Types • DIEBOLD 10xx • NCR 5.
9-2-1-2 Changing Faults Follow the steps below to modify a custom fault: 1. Click on the Faults and Fault Categories option in the Manage menu. This displays the Custom Faults and Fault Categories Manager dialog box. The Custom Faults tab page is displayed by default. 2. Select the fault to modify from the Custom Faults list and click on the Click to Make Changes link. This displays the details for the selected fault in the Custom Fault Details area.
9-2-2 Fault Categories Faults can be grouped into categories for easy manageability using Fault Categories. You can create fault categories using the Faults and Fault Categories option in the Manage menu. Fault categories can also be used in the SST/OB Web interface in the Search screen. Fault categories can be created to search for all Terminals that have a certain type of faults. For example, “Communication problems” category can be created and faults can be assigned to this category.
9-2-2-2 Modifying Fault Categories Follow the steps below to modify a custom fault category: 1. Click on the Faults and Fault Categories option in the Manage menu. This displays the Custom Faults and Fault Categories Manager dialog box. Click on the Fault Categories tab to access the corresponding tab page. 2. Select the fault category to be modified from the Faults in the selected category area. The faults in the selected fault category are displayed in the Faults in the selected category area. 3.
9-2-2-3 Renaming a Fault Category Follow the steps below to rename a custom fault category: 1. Click on the Faults and Fault Categories option in the Manage menu. This displays the Custom Faults and Fault Categories Manager dialog box. Click on the Fault Categories tab to access the corresponding tab page. 2. Select the fault category to be renamed from the Faults in the selected category area and type the new name.
9-3 Closure Codes Closure Codes provide information related to the problem that a Terminal has. Using this feature, an operator working on a problem has quick access to information on how to fix the issue. Closure codes are directly related to Policies. Each Policy may or may not have a Closure Code defined for it. Once you select a Terminal in a Policy View, you can see the Closure Code information in the Details for Terminal area - Resolution tab page.
9-3-2 Changing Closure Code Settings Use the following steps to modify a closure code: 1. Click on the Closure Codes option in the Manage menu. This displays the Closure Codes dialog box. 2. Select the closure code that needs to be modified from the list and click on the Click to Make Changes link. This enables the Closure Code Details area. Figure 9-34 Closure Codes Dialog Box 3.
9-4 Object State Codes Object State Codes provide information related to the state of an object that is responsible for one or more Terminals like a device handler, a resource node, a router, etc. The default Object State codes available with SST/OB are as follows: • DOWN: The device or the process is down. • UP: The device or the process is up. 9-4-1 Creating new Object State Codes 1. Click on Object State Codes in the Manage menu. This displays the Object State Codes dialog box.
9-4-2 Changing Object State Code Settings Use the following steps to modify an object state code: 1. Click on the Object State Codes option in the Manage menu. This displays the Object State Codes dialog box. 2. Select the object state code that needs to be modified from the list and click on the Click to Make Changes link. This enables the Object State Code Details area. Figure 9-37 Object State Code Dialog Box 3.
9-5 Data Management 9-5-1 Overview With SST/OB, you can manage the following types of Terminal related information. • Custom Data • Terminal Profiles The Manage Data tab in the SST/OB Client Application enables you to manage the Custom Data and Terminal Profiles. To select the data to manage, use the Manage drop-down box on the toolbar. SST/OB also allows you to map data values to meaningful names and import/export data from the SST/OB environment.
9-5-3 Terminal Profiles Terminal Profiles displays the information about the Terminals gathered from the BASE24 environment. To access the Terminal Profile details, select the Manage Data tab and select the Terminal Profiles option from the Manage drop-down box. Figure 9-39 Manage Data – Terminal Profiles The following functionality is available for Terminal Profiles: Refreshing Data: Refresh the data displayed in Terminal Profiles using the button on the toolbar.
9-6 Running Commands SST/OB provides the ability to execute commands on Terminals. The commands that are available for a user depend on the permissions assigned on command templates created by the admin user. Follow the steps listed below to run a command. 1. Right-click on a Terminal on which the command is to be run and click on the Commands option in the displayed menu.
Appendix A Selecting Columns to Display: Select/deselect the columns to display using the Select Visible Columns icon This topic provides information on the common SST/OB Client Application View functions. Figure 0-1 SST/OB Grid Context Menu Sort Ascending: Use this option to sort the values/data given in the list based on the data in the selected column, in ascending order.
Document Feedback Form We would appreciate your comments on the HP SST Operations Bridge Users Guide. After you have read the Guide and used the software, please take a few moments to complete this form and return it to appropriate HP product support service. 1. The organization of the Guide makes it easy to locate topics quickly. Strongly Disagree 1 2. Strongly Agree 2 3 4 The appearance of the pages makes it easy to locate information quickly. Strongly Disagree 1 3.
9. The level of writing in this book is: Too Basic Just Right Too Technical (Please be specific.) Do you have any other suggestions for improvement? Document Feedback Form 10.
