HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Copyright and License Trademark Credits © 2006 Copyright Hewlett-Packard Development Company, LP Adobe Photoshop® and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. The information contained in this document is subject to change without notice.
Table of contents 1 All-in-one basics All-in-one configurations..........................................................................................................................2 HP LaserJet 3050 all-in-one...................................................................................................2 HP LaserJet 3052/3055 all-in-one..........................................................................................3 HP LaserJet 3390/3392 all-in-one........................................
Software for Macintosh..........................................................................................................................21 HP Director...........................................................................................................................21 Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)...............................21 PDEs (Mac OS X V10.3 and Mac OS X V10.4)...................................................................
Changing the default tray configuration ..............................................................44 Using the all-in-one volume controls....................................................................................45 Changing the alarm volume.................................................................................45 Changing the volume for the fax..........................................................................45 Changing the ring volume of the fax................................
To redial manually................................................................................................74 Canceling a fax job...............................................................................................................75 To cancel the current fax job................................................................................75 To cancel a fax job by using the Fax Job Status.................................................75 Changing the default light/dark (contrast) setting.
Printing all fax reports...........................................................................................................98 Sending and receiving faxes by using a computer................................................................................99 Other ways to set up your fax..............................................................................................................102 To receive faxes when you hear fax tones.................................................................
Scanning to e-mail..............................................................................................................145 Scanning to a file................................................................................................................145 Scanning to a software program.........................................................................................146 Using page-by-page scanning............................................................................................
BOOTP on UNIX.................................................................................................................169 Systems that use Network Information Service (NIS).......................................169 Configuring the BOOTP server..........................................................................169 Bootptab file entries...........................................................................................169 Configuring for LPD printing.......................................
Clearing stapler jams...........................................................................................................................193 11 How do I? Print: How do I?...................................................................................................................................196 Change the all-in-one print settings, such as volume or print quality, in HP ToolboxFX...196 Print on both sides (Windows)..............................................................................
Reduce or enlarge copies...................................................................................................227 Adjusting the copy size......................................................................................227 Adjust the lighter/darker (contrast) setting..........................................................................228 Change the copy-collation setting......................................................................................229 Adjust the copy quality....
Clear jams from the input trays (HP LaserJet 3390/3392 all-in-one)................254 Clear jams from the output bin...........................................................................258 Clear jams from the straight-through output path (HP LaserJet 3390/3392 all-in-one)...........................................................................................................259 Clear jams from the automatic two-sided printing (duplexing) path..................
Replacing and recycling supplies.......................................................................................285 HP policy on non-HP supplies............................................................................................285 Resetting the all-in-one for non-HP supplies (HP LaserJet 3390/3392 all-inone)....................................................................................................................285 HP fraud hotline...................................................
Performance problems.......................................................................................................339 Fax problems.......................................................................................................................................341 Problems receiving faxes....................................................................................................341 Problems sending faxes....................................................................................
Paper and other print media................................................................................................................367 Supplementary documentation............................................................................................................368 Appendix B Service and support Hewlett-Packard limited warranty statement.......................................................................................372 Print Cartridge Limited Warranty Statement........................
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1 ENWW All-in-one basics ● All-in-one configurations ● All-in-one features ● All-in-one parts 1
All-in-one configurations The all-in-one is available in the following configurations. HP LaserJet 3050 all-in-one HP LaserJet 3050 all-in-one printer, fax, copier, scanner 2 Chapter 1 All-in-one basics ● Prints letter-size pages at speeds up to 19 pages per minute (ppm) and A4-size pages at speeds up to 18 ppm ● PCL 5e and PCL 6 printer drivers and HP postscript level 3 emulation. ● Priority input slot holds up to 10 pages. ● Tray 1 holds up to 250 sheets of print media or 10 envelopes.
HP LaserJet 3052/3055 all-in-one HP LaserJet 3052 all-in-one printer, scanner, copier ● Prints letter-size pages at speeds up to 19 ppm and A4size pages at speeds up to 18 ppm ● PCL 5e and PCL 6 printer drivers and HP postscript level 3 emulation ● Priority input slot holds up to 10 pages. ● Tray 1 holds up to 250 sheets of print media or 10 envelopes. ● Average yield for the standard black print cartridge is 2000 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use.
HP LaserJet 3390/3392 all-in-one HP LaserJet 3390 all-in-one printer, fax, copier, scanner ● Prints letter-size pages at speeds up to 22 ppm and A4size pages at speeds up to 21 ppm. ● PCL 5e and PCL 6 printer drivers and HP postscript level 3 emulation. ● Single-sheet priority input slot (tray 1) for sheet-fed printing. ● Tray 2 holds up to 250 sheets of print media or 10 envelopes. ● Optional 250-sheet input tray (tray 3) available.
All-in-one features Excellent print quality Fax ● 1200 dots per inch (dpi) with Image REt 2400 text and graphics. ● Adjustable settings to optimize print quality. ● The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics. ● Full-functionality fax capabilities with a V.
Supplies Accessibility 6 Chapter 1 ● A Supplies Status page with a print cartridge gauge that show the supply levels that remain (HP supplies only; HP LaserJet 3390/3392 all-in-one). ● No-shake cartridge design. ● Authentication for HP print cartridges (HP LaserJet 3390/3392 all-in-one). ● Enabled supplies-ordering capability (HP LaserJet 3390/3392 all-in-one). ● Online user guide that is compatible with text screen-readers. ● Print cartridges can be installed and removed by using one hand.
All-in-one parts Before using the all-in-one, familiarize yourself with the parts of the all-in-one HP LaserJet 3050 all-in-one parts Front view 4 3 2 1 ENWW 5 6 7 8 1 Tray 1 2 Priority input slot 3 Output bin 4 Automatic document feeder (ADF) output bin 5 ADF input tray 6 ADF media lever 7 Control panel 8 Cartridge-door release All-in-one parts 7
Back view 10 11 9 12 9 Interface ports 10 Security-lock slot 11 Power switch. 12 Power receptacle Interface ports The HP LaserJet 3050 all-in-one contains one Hi-Speed USB 2.0 port and fax ports. 1 2 8 1 Hi-Speed USB 2.
Control panel 1 ENWW 2 3 4 5 1 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the fax controls, see Fax. 2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the all-in-one control-panel display and dial telephone numbers for faxing. For information about using alphanumeric key characters, see Fax. 3 Menu and cancel controls.
HP LaserJet 3052/3055 all-in-one parts Front view 4 5 3 6 2 7 1 1 Tray 1 2 Priority input slot 3 Output bin 4 Automatic document feeder (ADF) input tray 5 ADF output bin 6 Control panel NOTE The control panel for the HP LaserJet 3055 all-in-one, with fax controls, is shown. The control panel for the HP LaserJet 3052 all-in-one does not have fax controls.
Interface ports The HP LaserJet 3052/3055 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network port and a Hi-Speed USB 2.0 port. The HP LaserJet 3055 all-in-one also has fax ports. 1 2 3 1 Network port 2 Hi-Speed USB 2.0 port 3 Fax ports (HP LaserJet 3055 all-in-one only) Control panel 1 ENWW 2 3 4 5 1 Fax controls (HP LaserJet 3055 all-in-one only; the HP LaserJet 3052 all-in-one does not have fax controls). Use the fax controls to change commonly used fax settings.
HP LaserJet 3390/3392 all-in-one parts Front view 5 6 4 7 3 8 2 9 1 10 1 Tray 2 2 Single-sheet priority input slot (tray 1) 3 Print-cartridge door 4 Top (face-down) output bin 5 Control panel 6 Automatic document feeder (ADF) input tray 7 Automatic document feeder (ADF) output bin 8 Convenience stapler (HP LaserJet 3392 all-in-one only) 9 Power switch 10 Optional tray 3 (standard on HP LaserJet 3392 all-in-one; optional on HP LaserJet 3390 all-in-one).
Interface ports The HP LaserJet 3390/3392 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network port and a Hi-Speed USB 2.0 port. The HP LaserJet 3390/3392 all-in-one also has fax ports. 1 3 2 1 Hi-Speed USB 2.0 port 2 Network port 3 Fax ports Control panel Use the following illustration to identify the all-in-one control-panel components. 1 2 3 4 5 Shift 05 06 07 08 ENWW 1 Fax controls. Use the fax controls to change commonly used fax settings.
14 Chapter 1 All-in-one basics ENWW
2 ENWW Software ● Software installation ● Printer drivers ● Software for Windows ● Software for Macintosh 15
Software installation If your computer meets the recommended minimum requirements, you have two options when installing the software from the CDs that came with the all-in-one.
Printer drivers The product comes with software that allows the computer to communicate with the product (by using a printer language). This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks. Supported printer drivers The following printer drivers are provided for the product. If the printer driver that you want is not on the product CD or is not available on www.hp.
Select the correct printer driver Select a printer driver based on the operating system that you are using and the way that you use the product. See the printer-driver Help for the features that are available. For information about gaining access to the printer-driver Help, see Printer-driver Help. ● The PCL 6 printer driver can provide the best overall performance and access to your printer features. ● The PCL 5 printer driver is recommended for general office monochrome and color printing.
Gaining access to the printer drivers Use one of the following methods to open the printer drivers from your computer: Operating System To change the settings for all print jobs until the software program is closed To change the print job default settings (for example, turn on Print on Both Sides by default) To change the configuration settings (for example, add a tray or enable/disable Manual Duplexing) Windows 98 and Windows Milennium Edition (Me) 1.
Software for Windows When you install the software for Windows, you can directly connect the all-in-one to a computer by using a USB cable, or you can connect the all-in-one to the network by using the internal print server. See the getting started guide for installation instructions, and see the Readme file for the latest software information.
Software for Macintosh For Mac OS X V10.3 and Mac OS X V10.4, use Print Center to print. The all-in-one includes the following software for Macintosh computers. NOTE For Macintosh computers, HP ToolboxFX is not supported. HP Director HP Director is a software program that is used when working with documents.
To view Macintosh Configure Device when the all-in-one is connected to a network 1. 2. Open one of the following supported Web browsers: ● Safari 1.2 or later ● Microsoft Internet Explorer 5.0 or later ● Netscape Navigator 4.75 or later ● Opera 6.05 or later Enter the IP address of the all-in-one into the Web browser to open the Macintosh Configure Device home page. PDEs (Mac OS X V10.3 and Mac OS X V10.
If installation fails, reinstall the all-in-one software. If this fails, see the installation notes or latebreaking readme files on the CD or the flyer that came in the box, or go to the appropriate support Web site for help or more information (see HP Customer Care). Installing Macintosh printing system software for networks To install printer drivers for Mac OS X V10.3 and Mac OS X V10.4 1. Connect the network cable between the HP LaserJet 3052/3055/3390/3392 all-in-one and a network port. 2.
24 Chapter 2 Software ENWW
3 ENWW Media specifications ● General guidelines ● Choosing paper and other media ● Guidelines for using media ● Supported media weights and sizes ● Printing and storage environment 25
General guidelines Some media might meet all of the guidelines in this manual and still not produce satisfactory results. This problem might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.
Media to avoid The all-in-one can handle many types of media. Using media that is outside the specifications degrades print quality and increases the chance of jams occurring. ● Do not use media that is too rough. ● Do not use media that contains cutouts or perforations other than standard 3-hole punched paper. ● Do not use multipart forms. ● Do not use paper that contains a watermark if you are printing solid patterns.
Guidelines for using media The following sections provide guidelines and instructions for printing on transparencies, envelopes, and other special media. Guidelines and specifications are included to help you select media that optimizes print quality and avoid media that can cause jams or damage the all-in-one. Paper For best results, use conventional 80-g/m2 or 20 lb paper.
Labels For the HP LaserJet 3050/3052/3055 all-in-one, HP recommends that you print labels from the priority input slot. For the HP LaserJet 3390/3392 all-in-one, HP recommends that you print labels from the single-sheet priority input slot (tray 1) and use the straight-through output path. See Loading media into the input trays for more information. CAUTION Do not feed a sheet of labels through the all-in-one more than once. The adhesive degrades and might damage the all-in-one.
Envelopes For the HP LaserJet 3050/3052/3055 all-in-one, HP recommends that you print envelopes from the priority input slot. For the HP LaserJet 3390/3392 all-in-one, HP recommends that you print envelopes from the single-sheet priority input slot (tray 1) and use the straight-through output path. See Loading media into the input trays for more information. Envelope construction Envelope construction is critical.
Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the all-in-one: 200°C (392°F). The extra flaps and strips might cause wrinkling, creasing, or jams. Envelope storage Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Letterhead and preprinted forms Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium. Many manufacturers now design these grades of paper with properties optimized for laser printing and advertise the paper as laser compatible or laser guaranteed.
Supported media weights and sizes For optimum results, use conventional 75 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, and bent edges. NOTE The all-in-one supports a wide range of standard and custom sizes of print media. The capacity of trays and bins can vary depending on media weight and thickness and on environmental conditions.
Table 3-3 Tray 1 specifications, HP LaserJet 3050/3052/3055 all-in-one (continued) Media Dimensions1 Executive 191 x 267 mm (7.3 x 10.5 inches) 8.5 x 13 inches 216 x 330 mm (8.5 x 13 inches) Weight Capacity2 The all-in-one supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. Capacity can vary depending on the media weight and thickness, and environmental conditions.
Table 3-6 Automatic document feeder (ADF) specifications, HP LaserJet 3050 all-in-one 1 Media Dimensions Weight or thickness Capacity Minimum size 148 x 105 mm (5.83 x 4.13 inches) 60 to 105 g/m2 (16 to 28 lb) 30 sheets (80 g/m2or 20 lb bond) Maximum size 216 x 381 mm (8.5 x 15 inches)1 For legal-sized (216 x 356 mm; 8.5 x 14 inches) and larger media, feed one sheet at a time through the ADF.
Printing and storage environment Ideally, the printing and media-storage environment should be at or near room temperature, and not too dry or too humid. Remember that paper absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks and smudging.
4 ENWW Using the all-in-one ● Loading media into the input trays ● Controlling print jobs ● Using the all-in-one control panel 37
Loading media into the input trays The following sections describe how to load media into the different input trays. CAUTION Printing on wrinkled, folded, or damaged media can cause jams. See Guidelines for using media for more information. Loading documents to fax, copy, or scan Use these instructions to load originals into the all-in-one for scanning. For the best quality scans, use the flatbed scanner. To load originals onto the flatbed scanner (HP LaserJet 3052/3055/3390/3392 all-in-one only) 1.
CAUTION To prevent damage to the all-in-one, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the ADF. 1. For the HP LaserJet 3050 all-in-one, insert the top-end of the stack of originals into the ADF input tray, with the media stack face-down and the first page to be copied at the bottom of the stack.
Loading input trays, HP LaserJet 3050/3052/3055 all-in-one Priority input slot The priority input slot on the HP LaserJet 3050/3052/3055 all-in-one holds up to 10 sheets of media up to 163 g/m2 (43 lb) in weight or one envelope, transparency, or card. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media.
Loading input trays, HP LaserJet 3390/3392 all-in-one Single-sheet priority input slot (tray 1) The single-sheet priority input slot on the HP LaserJet 3390/3392 all-in-one holds one sheet of media up to 163 g/m2 (43 lb) in weight or one envelope, transparency, or card. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media.
Controlling print jobs This section provides basic printing instructions. When making changes to printing settings, follow the hierarchy of how changes are prioritized. NOTE The names of commands and dialog boxes might vary depending on your software program. Print-settings priorities When making changes to printing settings, follow the hierarchy of how changes are prioritized. (Note that the names of commands and dialog boxes might vary depending on your software program.) ● "Page Setup" dialog box.
Using the all-in-one control panel You can configure settings at the all-in-one control panel. Changing the all-in-one control-panel display language Use this procedure to print reports or to show messages on the all-in-one control-panel display in a language other than the default for your country/region. To change the all-in-one control-panel display language 1. Press Menu. 2. Use the < or the > button to select System setup, and then press 3.
To change the default media type 1. Press Menu. 2. Use the < or the > button to select System setup, and then press 3. Use the < or the > button to select Paper setup, and then press 4. Use the < or the > button to select Def. paper type, and then press 5. Use the < or the > button to select the type. 6. Press . . . to save your selection.
Using the all-in-one volume controls You can control the volume of the following sounds: ● The alarm sound that the all-in-one emits when it requires attention, such as when the all-in-one door is open. ● The beeps that are emitted when you press the all-in-one control-panel buttons. ● The phone line sounds for outgoing faxes. ● The ring volume for incoming faxes. Changing the alarm volume The alarm sounds when the all-in-one presents an alert or critical error message.
Changing the ring volume of the fax The fax ring sounds when the all-in-one is initially sending or receiving a call. The ring duration length depends on the local telecom ring-pattern length. To change the ring volume of the fax 1. Press Menu. 2. Use the < or the > button to select System setup, and then press 3. Use the < or the > button to select Volume settings, and then press 4. Press the < or the > button once to select Ring volume, and then press 5.
5 Printing This section provides information about common printing tasks. ● Using features in the Windows printer driver ● Using features in the Macintosh printer driver ● Selecting an output location (HP LaserJet 3390/3392 all-in-one) ● Printing on special media ● Canceling a print job For information about managing the all-in-one and its settings by using the HP ToolboxFX, see HP ToolboxFX.
Using features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help.
Creating and using watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. To use an existing watermark 1. Open the printer driver (see Gaining access to the printer drivers). 2. From the Effects tab, click the Watermarks drop-down list. 3. Click the watermark that you want to use. 4. If you want the watermark to appear only on the first page of the document, click First Page Only. 5. Click OK.
Setting a custom paper size from the printer driver To set a custom paper size 1. Open the printer driver (see Gaining access to the printer drivers). 2. On the Paper or Paper/Quality tab, click Custom. 3. On the Custom Paper Size window, type the name of the custom paper size. 4. Type the paper-size length and width. If you type a size that is too small or too large, the driver automatically adjusts the size to the minimum or maximum size that is allowed. 5.
Printing multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. This feature is available in some drivers and provides a cost-effective way to print draft pages. To print more than one page on a sheet of paper, look for a layout or pages-per-sheet option in the driver. (This is sometimes called 2-up, 4-up, or n-up printing.) To print multiple pages on one sheet of paper 1. Open the printer driver (see Gaining access to the printer drivers). 2.
To print on both sides automatically (HP LaserJet 3390/3392 all-in-one) 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load the letterhead paper with front side down, and the top edge at the back of the tray. CAUTION Do not load paper that is heavier than 105 g/m2 (28 lb bond).
5. Gather the printed pages, keep the printed side facing down, and straighten the stack. HP LaserJet 3050 6. HP LaserJet 3052/3055 Place the stack of media in the input tray again. The printed side should be facing down with the top edge feeding into the all-in-one first. 1 HP LaserJet 3050 7. ENWW HP LaserJet 3052/3055 On the computer screen, click OK and wait for the second side to print.
To print on both sides manually (HP LaserJet 3390/3392 all-in-one) 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray. CAUTION Do not load paper that is heavier than 105 g/m2 (28 lb bond).
Using features in the Macintosh printer driver When you print from a software program, many of the features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section: ● Creating and using presets in Mac OS X V10.3 and Mac OS X V10.
Printing a cover page (Macintosh) If you want to, you can print a separate cover page for your document that includes a message (such as “Confidential”). To print a cover page 1. Open the printer driver (see Gaining access to the printer drivers). 2. On the Cover Page pop-up menu, select whether to print the cover page Before Document or After Document. 3. If you are using Mac OS X V10.3 or Mac OS X V10.4, in the Cover Page Type pop-up menu, select the message that you want to print on the cover page.
Printing on both sides (Macintosh) Automatic two-sided printing (duplexing) is available by using the automatic duplexer on the HP LaserJet 3390/3392 all-in-one. Manual duplexing is available on the HP LaserJet 3050/3052/3055/3390/3392 all-in-one. To duplex manually, print on both sides of a page by feeding the page through the all-in-one twice. To print on both sides automatically (HP LaserJet 3390/3392 all-in-one) 1. Insert enough paper into one of the trays to accommodate the print job.
5. Gather the printed pages, keep the printed side facing down, and straighten the stack. HP LaserJet 3050 6. HP LaserJet 3052/3055 Place the stack of media in the input tray again. The printed side should be facing down with the top edge feeding into the all-in-one first. 1 HP LaserJet 3050 7. 58 HP LaserJet 3052/3055 On the computer screen, click OK and wait for the second side to print.
To print on both sides manually (HP LaserJet 3390/3392 all-in-one) (Macintosh) 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray. CAUTION Do not load paper that is heavier than 105 g/m2 (28 lb bond).
Selecting an output location (HP LaserJet 3390/3392 allin-one) The HP LaserJet 3390/3392 all-in-one comes with the top output bin and a rear output door for printing to a straight-through output path. Print jobs emerge from the top output bin when the rear output door is closed. Print jobs emerge from the back of the all-in-one when the rear output door is open.
Printing on special media Use these guidelines when printing on special types of media. NOTE Not all features are available for all printer drivers or operating systems. See the all-inone properties (driver) online Help for information about the available features for the driver. Printing on special media (HP LaserJet 3050/3052/3055 all-in-one) 1. Open the media input tray and remove any media. 2. Load the media. Make sure that the top of the media is forward and the side to be printed on is facing up.
Printing on special media (HP LaserJet 3390/3392 all-in-one) 1. Open the rear output door. 2. Before feeding the media, open the single-sheet priority input slot (tray 1), and adjust the media guides to the width of the media. 3. Feed a single page into the single-sheet priority input slot (tray 1). Make sure that the top of the media is forward and the side to be printed (rough side) is facing up. The media feeds partially into the all-in-one, and then the all-in-one pauses. 4.
Transparencies and labels Only use transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP LaserJet labels. See Guidelines for using media for more information. CAUTION Be sure to set the correct media type in the all-in-one settings. The all-in-one adjusts the fuser temperature according to the media type setting.
Envelopes Only use envelopes that are recommended for laser printers. See Guidelines for using media for more information. NOTE For the HP LaserJet 3390/3392 all-in-one, you must load envelopes one at a time in the single-sheet priority input slot (tray 1). To prevent the envelope from curling as it prints, open the rear output door (HP LaserJet 3390/3392 all-in-one). Heavy paper ● Any tray will print most heavy media that does not exceed 105 g/m2 (28 lb bond).
Canceling a print job If your print job is currently printing, you can cancel it by pressing Cancel on the all-in-one control panel. CAUTION Pressing Cancel clears the job that the all-in-one is currently processing. If more than one process is running (for example, the all-in-one is printing a document while receiving a fax), pressing Cancel clears the process that currently appears on the all-in-one control panel. You can also cancel a print job from a software program or a print queue.
66 Chapter 5 Printing ENWW
6 Fax ● Basic fax features and tasks ● Advanced fax features and tasks ● Fax logs and reports ● Sending and receiving faxes by using a computer ● Other ways to set up your fax ● Connecting additional devices NOTE Many of the functions that are described in this chapter also can be performed by using the HP ToolboxFX. For instructions about using the HP ToolboxFX, see the HP ToolboxFX online Help.
Basic fax features and tasks Fax control-panel buttons The controls for sending faxes are located on the left side of the control panel. Shift 05 06 07 08 HP LaserJet 3050 HP LaserJet 3055 HP LaserJet 3390/3392 This section describes how to fax a document.
Setting the time and date To set the time and date To set or change the time and date, use the following steps. If you need help entering any information, see Enter text from the control panel. 1. On the control panel, press Menu. 2. Use the < or the > button to select System setup, and then press 3. Press Menu to select Time/Date. 4. Use the < or the > button to specify either the 12-hour or the 24-hour clock, and then press 5. Use the alphanumeric buttons to enter the current time. 6.
Sending faxes To send a fax to one recipient 1. Use the alphanumeric buttons on the all-in-one control panel to dial the number. If the fax number you are calling has been assigned to a one-touch key, press that key. -orIf the fax number you are calling has a speed-dial entry, press Phone Book, use the alphanumeric buttons to specify the speed-dial entry, and then press . 2. Load the document into the automatic document feeder (ADF) input tray or on the flatbed scanner. 3. Press Start Fax.
Divide the document into smaller sections, and then send the document as multiple fax jobs. To send a fax by using a group-dial entry 1. Load the document into the automatic document feeder (ADF) input tray or on the flatbed scanner. 2. Press the one-touch key for the group. Press Phone Book, use the alphanumeric buttons to specify the group-dial entry, and then press . 3. Press Start Fax. If the pages that you want to send are in the ADF, then faxing begins automatically. 4.
-orIf you are finished dialing numbers, go to the next step. 5. Press Start Fax. If the pages that you want to send are in the ADF, then faxing begins automatically. 6. If the all-in-one ADF sensor detects that no document is loaded into the ADF input tray, Send from glass? 1=Yes 2=No appears on the control-panel display. To send the fax from the flatbed scanner, press 1 to select YES, and then press . After you press 7. , Load page: X Press appears on the control-panel display. .
Using manual dial Usually, the all-in-one dials after you press Start Fax. At times, however, you might want the all-inone to dial each number as you press it. For example, if you are charging your fax call to a calling card, you might need to dial the fax number, wait for the acceptance tone of your telephone company, and then dial the calling card number. When dialing internationally, you might need to dial part of the number and then listen for dial tones before continuing to dial.
Redialing manually If you want to send another document to the last fax number that was dialed, use the following procedure to redial manually. If you are trying to resend the same document that you sent the first time, wait until the automatic redial attempts have stopped or until you have stopped them yourself. Otherwise, the recipient might get the fax twice: once from the manual redial attempt and once from one of the automatic redial attempts.
Canceling a fax job Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received. To cancel the current fax job Press Cancel on the control panel. Any pages that have not been transmitted are canceled. Pressing Cancel also stops group-dial jobs.
Changing resolution settings NOTE Increasing the resolution increases the fax size. Larger faxes increase the send time and could exceed the available memory in the all-in-one. The factory-set default resolution setting is Fine. Use this procedure to change the default resolution for all fax jobs to one of the following settings: ● Standard: This setting provides the lowest quality and the fastest transmission time.
Changing the default glass-size setting This setting determines which paper size the flatbed scanner scans when you send a fax from the scanner. The factory-set default is determined by the region/country in which you purchased the allin-one. To change the default glass-size setting 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Fax setup, and then press 3. Use the < or the > button to select Fax Send setup, and then press 4.
Changing the redial settings If the all-in-one was unable to send a fax because the receiving fax machine did not answer or was busy, the all-in-one attempts to redial based on the redial-on-busy, redial-on-no-answer, and redialon-communication-error options. Use the procedures in this section to turn these options on or off. To change the redial-on-busy option If this option is turned on, the all-in-one redials automatically if it receives a busy signal.
Changing autoreduction settings for incoming faxes If the fit-to-page option is turned on, the all-in-one automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size). If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax autoreduction is On. If you have the stamp-received faxes option turned on, you might also want to turn on autoreduction.
Blocking or unblocking fax numbers If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with a “discarded” designation.
Advanced fax features and tasks Using speed-dial entries, one-touch keys, and group-dial entries You can store frequently dialed fax numbers or groups of fax numbers as one-touch keys, speed-dial entries, or group-dial entries. In the all-in-one phone book, a total of 120 entries are available for speed-dial entries and group-dial entries. For example, if you program 100 of the entries as speed-dials, the remaining 20 can be used for group-dials.
To program or edit speed-dial entries and one-touch keys Speed-dial entries 1 through 10 (HP LaserJet 3050 all-in-one), 1 through 12 (HP LaserJet 3055 all-inone), or 1 through 16 (HP LaserJet 3390/3392 all-in-one) are also associated with their corresponding one-touch keys on the control panel. The one-touch keys can be used for speed-dial or group-dial entries. A maximum of 50 characters can be entered for a single fax number.
To delete speed-dial entries and one-touch keys 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Fax setup, and then press 3. Press to select Phone Book. 4. Press to select Individual setup. 5. Use the < or the > button to select Delete, and then press 6. Use the alphanumeric buttons to enter the number of the speed-dial entry you want to delete, and then press . 7. Press . . to confirm the deletion.
To manage group-dial entries If you send information to the same group of people on a regular basis, you can program a group-dial entry to simplify the task. Group-dial entries are composed of speed-dial entries. Group-dial entries using numbers 1 through 10 (HP LaserJet 3050 all-in-one), 1 through 12 (HP LaserJet 3055 all-inone), or 1 through 16 (HP LaserJet 3390/3392 all-in-one) are also associated with the corresponding one-touch key on the control panel.
5. Use the < or the > button to select Delete group, and then press 6. Using the alphanumeric buttons, enter the number of the group-dial that you want to delete, and then press . 7. Press . to confirm the deletion. To delete an individual from a group-dial entry 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Fax setup, and then press 3. Press 4. Use the < or the > button to select Group setup, and then press 5.
Inserting a dial prefix A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50. The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a telephone line outside of your company telephone system.
Sending a delayed fax You can schedule a fax to be sent automatically at a future time to one or more people. When you complete this procedure, the all-in-one scans the document into memory and returns to the Ready state so that you can perform other tasks. NOTE If the all-in-one cannot transmit the fax at the scheduled time, that information is indicated on the fax call report (if that option is turned on) or recorded in the fax activity log.
Using billing codes If the billing codes feature has been turned on, the user will be asked to enter a billing code for each fax. The billing number is credited for each fax page that is sent. This includes all types of faxes except for poll-received, fax-forwarded, or computer-downloaded faxes. For an undefined group or a group-dial fax, the billing number is credited for each successful fax that is sent to each destination.
Reprinting a fax If you want to reprint a fax because the print cartridge was empty or if the fax was printed on the wrong type of media, you can try to reprint it. The amount of memory that is available determines the actual number of faxes that are stored for reprinting. The most recent fax prints first; the oldest fax that is in storage prints last. These faxes are stored continuously. Reprinting them does not clear them from the memory.
Automatic two-sided printing (duplexing) of received faxes (HP LaserJet 3390/3392 all-in-one only) When Print duplex is On, all faxes received are printed two-sided. The factory-set default for printing faxes two-sided is Off. To change the print duplex setting for faxes 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Fax setup, and then press 3. Use the < or the > button to select Fax Recv. setup, and then press 4.
Using fax forwarding You can set your all-in-one to forward incoming faxes to another fax number. When the fax arrives at your all-in-one, it is stored in the memory. The all-in-one then dials the fax number that you have specified and sends the fax. If the all-in-one cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your all-in-one prints the fax.
Changing the silence-detect mode This setting controls whether or not you can receive faxes from older-model fax machines that do not emit a fax signal during fax transmissions. At the time of this publication, these silent-model fax machines represented very few of the fax machines in use. The default setting is Off. The silencedetect mode setting should be changed only if you regularly receive faxes from someone who uses an older-model fax machine. To change the silence-detect mode 1.
Setting the fax-error-correction mode Usually, the all-in-one monitors the signals on the telephone line while it is sending or receiving a fax. If the all-in-one detects an error during the transmission and the error-correction setting is On, the allin-one can request that the portion of the fax be resent. The factory-set default for error correction is On.
Changing the sound-volume settings Control the volume of the fax sounds from the control panel. You can make changes to the following sounds: ● The fax sounds that are associated with incoming and outgoing faxes ● The ring for incoming faxes The factory-set default for the fax-sounds volume is Soft. To change the fax-sounds (line-monitor) volume (HP LaserJet 3050 all-in-one) Complete the following steps to change the fax-sound volume on the HP LaserJet 3050 all-in-one. 1. Press Menu. 2.
Fax logs and reports Use the following instructions to print fax logs and reports: Printing the fax activity log The fax activity log provides a chronological history of the last 40 faxes that were received, sent, or deleted, and any errors that occurred.
Printing a fax call report A fax call report is a brief report that indicates the status of the last fax that was sent or received. To print a fax call report 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Reports, and then press 3. Use the < or the > button to select Fax Call report, and then press 4. Press . . to select Print report now. The all-in-one exits the menu settings and prints the report.
Including the first page of each fax on the fax call report If this option is turned on and the page image still exists in the all-in-one memory, the fax call report includes a thumbnail (50% reduction) of the first page of the most recent fax that was sent or received. The factory-set default for this option is On. To include the first page of each fax on the fax call report Use the following steps to include the first page of each fax on the fax call report: 1.
Printing the block-fax list Use this procedure to print a list of the blocked fax numbers. For information about blocking fax numbers, see Blocking or unblocking fax numbers. To print the block-fax list 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Reports, and then press 3. Use the < or the > button to select Block Fax list, and then press menu settings and prints the list. . .
Sending and receiving faxes by using a computer This section contains basic instructions for sending faxes by using the software that came with the allin-one. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu. NOTE The HP fax software and HP ToolboxFX are not supported for Windows 98 or Windows Me. The HP ToolboxFX software is not supported for Macintosh. NOTE Receiving faxes by using a computer is not supported for Macintosh.
To send a fax by using HP Director, complete the following steps: 1. Load the document into the automatic document feeder (ADF) input tray or the flatbed scanner. 2. Open HP Director by clicking the icon in the dock and and then click Fax. The Apple print dialog appears. 3. Select Fax PDF from the PDF pop-up menu. 4. Enter the fax number of one or more recipients under To. 5. Select the all-in-one under Modem. 6. Click Fax.
4. Click Fax Tasks. 5. Under “Fax Receive Mode,” select Receive faxes to this computer. To view a fax that was received to your computer ENWW 1. Open HP ToolboxFX. 2. Select the HP LaserJet 3050/3055/3390/3392 all-in-one. 3. Click Fax. 4. Click Fax Receive Log. 5. In the “Fax Image” column, click the “view” link of the fax that you want to view.
Other ways to set up your fax You can receive faxes to the all-in-one or to your computer. In general, incoming faxes to the all-inone are automatically answered. However, if you change the devices that are connected to the same telephone line as the all-in-one, you must change how the all-in-one answers incoming faxes. See Setting the answer mode for instructions. Follow the procedures in this section to manage faxes that are routed to the all-in-one.
The control-panel display shows the answer mode setting that you specified.
Changing ring patterns (distinctive ring) Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the all-in-one can answer fax calls. If you subscribe to a ring-pattern service with your telephone company, you must set the all-in-one to answer the correct ring pattern.
Changing the rings-to-answer setting When the answer mode is set to Automatic, the all-in-one rings-to-answer setting determines the number of times the telephone rings before the all-in-one answers an incoming call. If the all-in-one is connected to a line that receives both fax and voice calls (a shared line) and that also uses an answering machine, you might need to adjust the rings-to-answer setting.
Sending a fax by dialing from an extension telephone Occasionally, you might want to dial a fax number from an extension telephone that is connected to the same line as the all-in-one. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.
Receiving faxes on a shared phone line You can receive faxes to the all-in-one or to your computer. In general, incoming faxes to the all-inone are automatically answered. However, if you change the devices that are connected to the same telephone line as the all-in-one, you must change how the all-in-one answers incoming faxes. See Setting the answer mode for instructions. Follow the procedures in this section to manage faxes that are routed to the all-in-one.
Connecting the all-in-one to a phone line (HP LaserJet 3050/3055 all-in-one) To connect the all-in-one to a jack that controls two telephone lines Use these steps to connect the all-in-one to a single or split telephone jack if you have a dedicated line for fax calls and a separate line for voice calls. 1. If a telephone cord is plugged into the telephone jack, unplug the cord and set it aside. 2.
NOTE If you do not know which side of the splitter is for the fax number, connect a telephone to one splitter jack and dial the fax number. If you get a busy signal, the telephone is connected to the fax side of the splitter. If you get a ringing signal, the telephone is connected to the telephone side of the splitter. If you want to connect additional devices (such as a telephone, an answering machine, or a caller-ID box) to the telephone line, see Connecting additional devices.
4. Take the fax cord that is included with the all-in-one and plug one end of it into the all-in-one "line" port (the port that is marked with an "L"). NOTE You must use the fax cord that came with the all-in-one in order to ensure that the all-in-one functions correctly. 5. Plug the other end of the fax cord into the jack, on the fax side of the splitter. NOTE If you do not know which side of the splitter is for the fax number, connect a telephone to one splitter jack and dial the fax number.
Connecting additional devices Depending on the setup of your telephone lines, you can connect additional devices to the telephone line along with the HP LaserJet all-in-one. As a general rule, no more than three devices should be connected to a single telephone line. If too many devices are connected to a single telephone line, one or more of the devices might not detect an incoming call. If this occurs, disconnect one or more of the devices. NOTE The HP LaserJet all-in-one cannot replace a computer modem.
To connect additional devices to the HP LaserJet 3050/3055 all-inone Connect additional devices in the order that is described in the following steps. The output port for each device is connected to the input port of the next, forming a "chain". If you do not want to connect a specified device, skip the step that explains it and continue to the next device. NOTE 112 Do not connect more than three devices to the telephone line. 1. Unplug the power cords for all of the devices that you want to connect.
5. To connect an internal or external modem on a computer, plug one end of a telephone cord into the all-in-one “telephone” port (the port that is marked with a telephone icon). Plug the other end of the cord into the modem “line” port. NOTE Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port. ENWW 6.
114 8. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the telephone “line” port. 9. After you have finished connecting additional devices, plug all of the devices into their power sources.
To connect additional devices to the HP LaserJet 3390/3392 all-inone Connect additional devices in the order that is described in the following steps. The output port for each device is connected to the input port of the next, forming a "chain". If you do not want to connect a specific device, skip the step that explains it and continue to the next device. NOTE Do not connect more than three devices to the telephone line. ENWW 1. Unplug the power cords for all of the devices that you want to connect. 2.
4. To connect an internal or external modem on a computer, plug one end of a telephone cord into the all-in-one “telephone” port. Plug the other end of the telephone cord into the modem “line” port. NOTE Some modems have a second “line” port to connect to a dedicated voice line. If you have two “line” ports, see your modem documentation to make sure that you connect to the correct “line” port. 116 5. To connect a caller-ID box, plug a telephone cord into the previous device’s “telephone” port.
ENWW 7. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plug the other end of the telephone cord into the telephone “line” port. 8. After you have finished connecting additional devices, plug all of the devices into their power sources. 9. Close the left side panel, and then close the print-cartridge door. When closing the left side panel, make sure that the fax cords are routed through the upper notch in the panel.
118 Chapter 6 Fax ENWW
7 Copy ● Starting a copy job ● Canceling a copy job ● Adjusting the copy quality ● Adjusting the lighter/darker (contrast) setting ● Reducing or enlarging copies ● Changing the number of copies ● Changing the copy-collation setting ● Copying onto media of different types and sizes ● Copying two-sided documents (HP LaserJet 3050 all-in-one) ● Copying two-sided documents (HP LaserJet 3052/3055 all-in-one) ● Using automatic two-sided printing (duplexing) to copy documents (HP LaserJet 33
Starting a copy job NOTE There are no fax buttons on the HP LaserJet 3052 all-in-one. The control panel shown is the control panel on the HP LaserJet 3055 all-in-one.
To make copies with the all-in-one, use the following instructions. 1. Load your document into the automatic document feeder (ADF) input tray. Load documents face-down into the HP LaserJet 3050 all-in-one ADF input tray, or face-up into the HP LaserJet 3052/3055/3390/3392 all-in-one ADF input tray. The ADF is recommended for copying multiplepage documents.
Adjusting the copy quality Five copy-quality settings are available: Draft,Text, Mixed, Film photo, and Picture. The factory-set default for copy quality is Text. This setting is the best for items that contain mostly text. When making a copy of a photo or graphic, you can select the Film photo setting for photos or the Picture setting for other graphics to increase the quality of your copy. Select the Mixed setting for documents that include both text and graphics.
Adjusting the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only. To adjust the lighter/darker setting for the current job 1. On the all-in-one control panel, press Lighter/Darker to see the current contrast setting. 2. Use the < or the > button to adjust the setting.
Reducing or enlarging copies The all-in-one can reduce copies to as little as 25% of the original size or enlarge copies to as much as 400% of the original size. Reduction/enlargement settings ● Original=100% ● Lgl > Ltr=78% ● Lgl > A4=83% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91% ● Fit to page (HP LaserJet 3052/3055/3390/3392 all-in-one only) ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% NOTE When using the Fit to page setting, copy from the flatbed scanner only.
To adjust the default copy size NOTE The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory default size setting of Original=100%, all copies will be the same size as the original document. 1. Press Menu. 2. Use the < or the > button to select Copy setup, and then press 3. Use the < or the > button to select Def. Redu/Enlrg, and then press 4. Use the < or the > button to select the option for how you normally want to reduce or enlarge copies. . .
Changing the number of copies You can choose to have the default number of copies be any number from 1 to 99. To change the number of copies for the current job (HP LaserJet 3050 all-in-one) 1. On the all-in-one control panel, use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want to make for your current job. 2. Press Start Copy to begin copying your job. NOTE The change in the setting remains active for about two minutes after the copy job has been completed.
Changing the copy-collation setting You can set the all-in-one to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic collation, the original document size must fit into the memory. If it does not, the all-in-one makes only one copy and a message appears notifying you of the change.
Copying onto media of different types and sizes The all-in-one is set to copy on either letter- or A4-size paper, depending on the country/region in which it was purchased. You can change the size and type of media that you copy to for the current copy job or for all copy jobs.
To change the default media-size setting 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select System setup, and then press 3. Use the < or the > button to select Paper setup, and then press 4. Use the < or the > button to select Def. paper size, and then press 5. Use the < or the > button to select a media size and then press 6. Press . . . . to save the selection. To change the default media-type setting ENWW 1.
Copying two-sided documents (HP LaserJet 3050 all-inone) To copy a multiple-page stack of two-sided documents (HP LaserJet 3050 all-in-one) Copies resulting from this procedure are printed on one side, and need to be hand-collated. 130 1. Load the documents to be copied into the automatic document feeder (ADF) input tray with the first page facing down, and with the top of the page leading into the ADF. 2. Press Start Copy. The odd-numbered pages are copied and printed. 3.
Copying two-sided documents (HP LaserJet 3052/3055 all-in-one) To copy a multiple-page stack of two-sided documents (3052/3055 all-in-one) Copies resulting from this procedure are printed on one side, and need to be hand-collated. ENWW 1. Load the documents to be copied into the automatic document feeder (ADF) input tray with the first page facing up, and with the top of the page leading into the ADF. 2. Press Start Copy. The odd-numbered pages are copied and printed. 3.
Using automatic two-sided printing (duplexing) to copy documents (HP LaserJet 3390/3392 all-in-one) Use the 2-Sided button on the control panel display to use duplexing to achieve various results. NOTE The default setting is 1–1. The 2-Sided LED on the control panel turns on when another setting is used.
To change the default 2-Sided setting ENWW 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Copy setup, and then press 3. Use the < or the > button to select Default 2-sided, and then press 4. Use the < or the > button to select the option for how you normally want to use the automatic duplexer when you copy documents. 5. Press . .
Changing tray selection (HP LaserJet 3390/3392 all-in-one) The all-in-one is set to automatically pull media from trays that contain media. The all-in-one always pulls media from the priority input tray (tray 1) if you insert media into tray 1. If there is no media in tray 1, the all-in-one attempts to pull media from tray 3, if installed, and then from tray 2. You can specify which tray you want to use by changing the tray selection. Auto select, Tray 1, Tray 2, and Tray 3 are available settings.
Copying photos and books (HP LaserJet 3052/3055/3390/3392 all-in-one only) To copy a photo NOTE Photos should be copied from the flatbed scanner of the HP LaserJet 3052/3055/3390/3392 all-in-one, not from the automatic document feeder (ADF). 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo in the lower-right corner of the glass. HP LaserJet 3052/3055 HP LaserJet 3390/3392 2. Gently close the lid. 3. Press Start Copy.
2. Gently close the lid. HP LaserJet 3052/3055 HP LaserJet 3390/3392 3. Gently press down on the lid to press the book to the flatbed scanner surface. HP LaserJet 3052/3055 HP LaserJet 3390/3392 4. 136 Press Start Copy.
Viewing copy settings (HP LaserJet 3390/3392 all-in-one only) Use the Current Settings button to see the copy settings for the current copy job. To view copy settings 1. Press Current Settings to see the current setting for 2-sided copying. 2. Continue to press Current Settings to scroll through the copy settings for the current copy job.
138 Chapter 7 Copy ENWW
8 ENWW Scan ● Understanding scanning methods ● Scanning from the all-in-one control panel (Windows) ● Scanning by using HP LaserJet Scan (Windows) ● Scanning from the all-in-one and HP Director (Macintosh) ● Canceling a scan job ● Scanning by using other software ● Scanning a photo or a book ● Scanning by using optical character recognition (OCR) software ● Scanner resolution and color ● To clean the scanner glass 139
Understanding scanning methods You can scan an item in the following ways. ● Scan from the all-in-one: Start scanning directly from the all-in-one by using the all-in-one control-panel scan buttons. The Scan To button can be programmed to scan to a folder (Windows only) or to scan to e-mail. For more information, see Scanning from the all-in-one control panel (Windows) or Scanning from the all-in-one and HP Director (Macintosh).
Scanning from the all-in-one control panel (Windows) NOTE Scanning from the all-in-one control panel is only supported with a full software installation. HP ToolboxFX must be running to scan by using the Scan To button or the Start Scan button. NOTE For installations in which the all-in-one is directly connected to the computer, some scan destinations are set up by default . For installations in which the all-in-one is connected through a network, scanning from the all-in-one control panel is turned off .
To create, modify, or delete destinations 1. In the Hewlett-Packard program group, select Scan to start HP LaserJet Scan. NOTE Pressing Start Scan on the all-in-one control panel also starts HP LaserJet Scan when the all-in-one is directly connected to the computer. 2. Click Setup and then follow the onscreen instructions. ● Create a new destination. Set up a new destination using a settings wizard. ● Modify an existing destination.
Scanning to a file To scan to a file by using the Scan To button on the all-in-one control panel, use the following instructions. NOTE To use this feature in Windows, a file destination must be programmed in the scan setup before scanning to a file. See Programming the all-in-one Scan To button. 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.
Scanning by using HP LaserJet Scan (Windows) 1. In the Hewlett-Packard program group, select Scan to start HP LaserJet Scan. NOTE Pressing Start Scan on the all-in-one control panel also starts HP LaserJet Scan. 2. 3. Choose the action that you want to accomplish. ● Select a destination to begin scanning immediately. ● Select Scan after prompting me for settings to specify additional settings before you begin scanning. ● Select Set up the device to program the Scan To button. Click OK.
Scanning from the all-in-one and HP Director (Macintosh) For more information about tasks and settings described in this section, see the HP Director online Help. For more detailed instructions about loading original documents onto the flatbed scanner or into the automatic document feeder (ADF) input tray, see Loading documents to fax, copy, or scan. Scanning to e-mail 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray.
Scanning to a software program To scan to a software program, you scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the program that you are using is not TWAIN-compliant, you can save the scanned image to a file and then place, open, or import the file in the software program. For more information, see Scanning by using other software.
Scanning by using other software The all-in-one is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The all-in-one works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support TWAIN-compliant scanning devices. Using TWAIN-compliant and WIA-compliant software While you are in a TWAIN-enabled or WIA-enabled program, you can gain access to the scanning feature and scan an image directly into the open program.
Scanning a photo or a book Use the following procedures to scan a photo or a book. Scanning a photo (HP LaserJet 3052/3055/3390/3392 all-in-one) 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass. HP LaserJet 3052/3055 HP LaserJet 3390/3392 2. Gently close the lid. 3. You are now ready to scan the photo by using one of the scanning methods. See Understanding scanning methods for more information.
3. Gently press down on the lid to press the book to the flatbed scanner surface. HP LaserJet 3052/3055 HP LaserJet 3390/3392 4. You are now ready to scan the book by using one of the scanning methods. See Understanding scanning methods for more information. Scanning by using optical character recognition (OCR) software You can use third-party OCR software to import scanned text into your preferred word-processing program for editing.
Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Image clarity ● Texture of gradations (smooth or rough) ● Scan time ● File size Scanning resolution is measured in pixels per inch (ppi).
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs.
To clean the scanner glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy. NOTE If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass. 1. Turn off the all-in-one, unplug the power cord from the electrical socket, and raise the lid. 2.
9 Networking ● Set up the all-in-one and use it on the network (HP LaserJet 3052/3055/3390/3392 all-in-one only) ● Using the embedded Web server or HP ToolboxFX ● Setting a network password ● Using the all-in-one control panel ● Supported network protocols ● TCP/IP configuration ● Using DHCP ● Using BOOTP ● Configuring for LPD printing ● TCP/IP NOTE Configuring TCP/IP settings are complicated and should only be performed by experienced network administrators.
Set up the all-in-one and use it on the network (HP LaserJet 3052/3055/3390/3392 all-in-one only) Hewlett-Packard recommends that you use the HP software installer on the CDs that came with the all-in-one to set up printer drivers for the following network setups. NOTE Networking capabilities are not available for the HP LaserJet 3050 all-in-one.
10. On the Destination Folder screen, choose the destination folder, and then click Next. 11. On the Ready to Install screen, click Next to begin installation. NOTE If you want to change your settings, instead of clicking Next, click Back to return to previous screens, and then change the settings. 12. On the Connection Type screen, select Through the network, and then click Next. 13.
13. On the Windows taskbar, click Start, click Settings, and then click Printers. ● In Windows XP, click Start, click Control Panel, and then double-click Printers and Faxes. 14. In the dialog box, right-click the all-in-one, and then click Sharing. 15. Select Share this printer, type the all-in-one name if necessary, and then click OK.
Using the embedded Web server or HP ToolboxFX You can use the embedded Web server (EWS) or HP ToolboxFX to view or change your IP configuration settings. To gain access to the embedded Web server, type the IP address for the all-inone in the address line of your Web browser. You can view HP ToolboxFX when the all-in-one is directly connected to your computer or when it is connected to the network. You must perform a complete software installation to use HP ToolboxFX.
Using the all-in-one control panel The all-in-one allows you to set up an IP address automatically using BOOTP or DHCP. For more information, see Default IP address configuration (AutoIP). Network configuration page The Network configuration page lists the current settings and properties of the all-in-one. To print the Network configuration page from the all-in-one, complete the following steps. 1. On the control panel, press Menu. 2. Use the < or the > button to select Reports, and then press 3.
Automatic configuration To perform automatic configuration 1. On the control , press Menu. 2. Use the < or the > button to select Network config., and then press 3. Use the < or the > button to select TCP/IP config, and then press 4. Use the < or the > button to select Automatic, and then press . . . It may take several minutes before the automatic IP address is ready for use.
Supported network protocols The HP LaserJet 3052/3055/3390/3392 all-in-one supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. The following table lists the networking services/protocols that are supported on the HP LaserJet 3052/3055/3390/3392 all-in-one.
Table 9-4 IP addressing ENWW Service name Description DHCP (dynamic host configuration protocol) For Automatic IP address assignment. DHCP server provides the all-in-one with an IP address. Generally requires no user intervention for all-in-one to obtain IP address from a DHCP server. BOOTP (bootstrap protocol) For Automatic IP address assignment. BOOTP server provides the all-in-one with an IP address.
TCP/IP configuration To operate correctly on a TCP/IP network, the all-in-one must be configured with valid TCP/IP network configuration parameters, such as an IP address that is valid for your network. CAUTION Changes to these settings might result in a loss of functionality with your all-inone. For example, network scanning, network faxing, or HP Web JetAdmin might stop working with certain settings changes.
TCP/IP configuration tools Depending on your all-in-one and operating system, the all-in-one can be configured with valid TCP/ IP parameters for your network in the following ways: ● Using Software—You can use the HP ToolboxFX software, or you can use the all-in-one Embedded Web server by entering the IP address in your Web browser. ● BOOTP—You can download the data from a network-based server using BOOTP (Bootstrap Protocol) each time the all-in-one is turned on.
Windows systems The all-in-one supports IP configuration from a Windows NT/2000/XP DHCP server. This section describes how to set up a pool, or “scope,” of IP addresses that the Windows server can assign or lease to any requester. When configured for BOOTP or DHCP operation and powered on, the all-inone automatically sends a BOOTP or DHCP request for its IP configuration. If properly set up, a Windows DHCP server will respond with the print server’s IP configuration data.
each all-in-one, perform the following steps in the Add Reserved Clients window to set up a reservation for that all-in-one: 9. a. Type the selected IP address. b. Obtain the MAC address or hardware address from the configuration page, and type this address in the Unique Identifier box. c. Type the client name (any name is acceptable). d. Select Add to add the reserved client. To delete a reservation, in the DHCP Manager window, select Scope and select Active Leases.
Windows 2000 Server To set DHCP on a Windows 2000 Server To set up a DHCP scope on a Windows 2000 server, perform the following steps: 1. Run the Windows 2000 DHCP manager utility. Click Start, then select Settings and Control Panel. Open the Administrative Tools folder and run the DHCP utility. 2. In the DHCP window, locate and select your Windows 2000 server in the DHCP tree. If your server is not listed in the tree, select DHCP and click the Action menu to add the server. 3.
NOTE The MAC address for your all-in-one is available on the network configuration page. d. Under Supported types, select DHCP only, then click Add. NOTE Selecting Both or BOOTP only will result in a configuration through BOOTP due to the sequence in which the all-in-one initiates configuration protocol requests. e. Specify another reserved client, or click Close. The reserved clients added will be displayed in the Reservations folder for this scope. 12. Close the DHCP manager utility.
Using BOOTP BOOTP (Bootstrap Protocol) provides a convenient way to automatically configure the all-in-one for TCP/IP network operation. When powered on, the all-in-one sends a BOOTP request message onto the network. A properly configured BOOTP server on the network will respond with a message that contains basic network configuration data for the all-in-one. The BOOTP server’s response may also identify a file that contains extended configuration data for the print server.
BOOTP on UNIX This section describes how to configure the print server using BOOTP (Bootstrap Protocol) services on UNIX servers. BOOTP is used to download network configuration data from a server to the all-inone over the network. Systems that use Network Information Service (NIS) If your system uses NIS, you may need to rebuild the NIS map with the BOOTP service before performing the BOOTP configuration steps. Refer to your system documentation.
Table 9-5 Tags supported in a BOOTP/DHCP boot file Option Description Nodename The name of the peripheral. This name identifies an entry point to a list of parameters for a specific peripheral. Nodename must be the first field in an entry. (In the example above, nodename is “picasso”.) ht The hardware type tag. For the all-in-one, set this to ether for Ethernet. This tag must precede the ha tag. vm The BOOTP report format tag (required). Set this parameter to rfc1048. ha The hardware address tag.
Configuring for LPD printing Introduction The all-in-one contains an LPD (Line Printer Daemon) Server to support LPD printing. This chapter describes how to configure the all-in-one for use with various systems that support LPD printing.
About LPD Line printer daemon (LPD) refers to the protocol and programs associated with line-printer spooling services that may be installed on various TCP/IP systems. Some of the widely used systems which are supported by your all-in-one using LPD include: ● Berkeley-based (BSD) UNIX systems ● HP-UX ● Solaris ● IBM AIX ● Linux ● Windows NT/2000/XP The UNIX configuration examples in this section show the syntax for BSD-based UNIX systems. The syntax for your system may vary.
Requirements for configuring LPD Before you can use LPD printing, your all-in-one must be properly connected to the network and have a valid IP address. This information is listed on the all-in-one network configuration page. You must also have the following: ● An operating system that supports LPD printing. ● Superuser (root) or Administrator access to your system. ● The LAN hardware address (or station address) of the print server.
LPD on UNIX systems Configuring print queues for BSD-based systems Edit the /etc/printcap file to include the following entries: printer_name|short_printer_name:\ :lp=:\ :rm=node_name:\ :rp=remote_printer_name_argument:\ (this can be any queue name desired by the user) :lf=/usr/spool/lpd/error_log_filename:\ :sd=/usr/spool/lpd/printer_name: where printer_name identifies the all-in-one to the user, node_name identifies the all-in-one on the network, andremote_printer_name_argument is the print queue designat
Example: Creating spooling directory mkdir /usr/spool/lpd cd /usr/spool/lpd mkdir lj1_raw lj1_raw chown daemon lj1_raw lj1_raw chgrp daemon lj1_raw lj1_raw chmod g+w lj1_raw lj1_raw Configuring print queues using SAM (HP-UX systems) To configure print queues using SAM (HP-UX systems) On HP-UX systems you can use the SAM utility to configure remote print queues.
Printing a test file To print a test file To verify that the all-in-one and print server connections are correct, print a test file. 1. At the UNIX system prompt type: lpr -Pprinter_name file_name where printer_name is the designated all-in-one andfile_name refers to the file to be printed. Examples (for BSD-based systems): PostScript File: lpr -Praw1 psfile.ps For HP-UX systems, substitute lp -d for lpr -P. 2.
LPD on Windows NT/2000 systems This section describes how to configure Windows NT/2000 networks to use the all-in-one LPD (Line Printer Daemon) services. The process consists of two parts: ● Installing TCP/IP software (if not already installed). ● Configuring a network LPD all-in-one. Installing TCP/IP software (Windows NT) To install TCP/IP software (Windows NT) This procedure lets you check whether you have TCP/IP installed on your Windows NT system, and to install the software if necessary.
3. Enter TCP/IP configuration values for the computer: ● Windows 2000—On the General tab in the Local Area Connection Properties window, select Internet Protocol (TCP/IP) and click Properties. ● NT 4.0—You may be automatically prompted for TCP/IP configuration values. If not, select the Protocols tab in the Networks window and select TCP/IP Protocol. Then click Properties. If you are configuring a Windows server, type the IP address, default gateway address, and subnet mask in the appropriate spaces.
Configuring a network all-in-one for Windows 2000 systems To configure a network all-in-one for Windows 2000 systems Set up the all-in-one as the default printer by performing the following steps. 1. Verify that the Print Services for Unix is installed (required for LPR port availability): a. Click Start, Setup, and Control Panel. Double-click the Network and Dial-up Connections folder. b. Click the Advanced menu and select Optional Networking Components. c.
Configuring a network all-in-one for Windows NT 4.0 systems To configure a network all-in-one for Windows NT 4.0 systems At the Windows NT 4.0 system, set up the all-in-one as the default printer by performing the following steps. 1. Click Start, select Settings, and click Printers. The Printers window opens. 2. Double-click Add Printer. 3. Select My Computer, then click Next. 4. Click Add Port. 5. Select LPR Port, and click New Port. 6.
LPD on Windows XP systems This section describes how to configure Windows XP networks to use the all-in-one LPD (Line Printer Daemon) services. The process consists of two parts: ● Adding Windows optional networking components ● Configuring a network LPD all-in-one Adding Windows optional networking components To add Windows optional networking components 1. Click Start. 2. Click Control Panel. 3. Click Network and Internet Connections. 4. Click the Network Connections icon. 5.
7. Click Yes to keep the existing driver, if prompted. Click Next. 8. Type an all-in-one name and (if desired) click this all-in-one as default (if desired). Click Next. 9. Select whether to share this all-in-one with other network computers (for example, if your system is a printer server). If shared, type a share name to identify the all-in-one to other users. Click Next. 10. If desired, enter a location and other information for this all-in-one. Click Next. 11.
TCP/IP Introduction This section is intended to provide information to help you gain a basic understanding of TCP/IP. Similar to a common language that people use to communicate with each other, TCP/IP (Transmission Control Protocol/Internet Protocol) is a suite of protocols designed to define the way computers and other devices communicate with each other over a network. TCP/IP is rapidly becoming the most used set of protocols.
IP address Every host (workstation or node) on an IP network requires a unique IP address for each network interface. This address is a software address that is used to identify both the network and specific hosts located on that network. Each IP address can be divided into two separate parts: the network portion and the host portion. It is possible for a host to query a server for a dynamic IP address each time the all-in-one boots up (for example, using DHCP and BOOTP).
Table 9-8 Network class characteristics Class Network Class Characteristics Address Range Maximum Number of Maximum Hosts in Networks in the Class the Network A 0 0.0.0.0 to 127.255.255.255. 126. Over 16 Million. B 10. 128.0.0.0 to 191.255.255.255. 16,382. 65,534. C 110. 192.0.0.0 to 223.255.255.255. Over 2 Million. 254. Configuring IP parameters TCP/IP configuration parameters (such as IP address, subnet mask, default gateway) can be configured on the all-in-one in a variety of ways.
Subnets When an IP network address for a particular network class is assigned to an organization, no provision is made for more than one network being present at that location. Local network administrators use subnets to partition a network into several different subnetworks. Splitting a network into subnets can result in better performance and improved use of limited network address space. Subnet mask The subnet mask is a mechanism used to divide a single IP network into several different subnetworks.
10 Convenience stapler (HP LaserJet 3392 all-in-one only) ENWW ● Understanding the convenience stapler ● Loading staples ● Using the convenience stapler ● Clearing stapler jams 187
Understanding the convenience stapler A convenience stapler is mounted to the front, right side of the HP LaserJet 3392 all-in-one. Insert up to 20 sheets of media (80 g/m2 or 20 lb) into the stapler slot to trigger the stapling mechanism and force a single staple through the media. NOTE The convenience stapler operates independently from the control panel and all-in-one software and does not automatically staple print jobs.
Loading staples Each staple cassette holds 1,500 unformed staples. To load staples into the all-in-one, insert a staple cassette. To load staples 1. Open the stapler door. NOTE ENWW Opening the stapler door disables the stapler. 2. If you are replacing a staple cassette (for example, if your staple cassette has run out of staples), remove the staple cassette from the all-in-one. 3. Insert one 1,500-staple cassette into the opening inside the staple door.
4. 190 Close the stapler door.
Using the convenience stapler Activate the stapling mechanism by inserting media into the convenience stapler. To staple media by using the convenience stapler 1. Insert up to 20 sheets of media (80 g/m2 or 20 lb) into the slot in the stapler door. Insert fewer sheets to staple if the media weight is heavier than 80 g/m2 or 20 lb. CAUTION Do not use the convenience stapler to staple plastic, cardboard, or wood. Damage to the convenience stapler can result from attempting to staple these materials. NOTE 2.
3. Remove the stapled media from the slot. NOTE If you are unable to remove the media after stapling, carefully open the stapler door and then slide your document out.
Clearing stapler jams To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or 20 lb) at a time. To clear a staple jam from the convenience stapler 1. Turn off the HP LaserJet 3392 all-in-one, and then open the stapler door. NOTE ENWW Opening the stapler door disables the stapler. 2. Remove the staple cassette from the all-in-one. 3. Clear any loose staples from the stapler and from the staple cassette.
194 4. Replace the staple cassette. 5. Close the stapler door and then turn on the HP LaserJet 3390/3392 all-in-one. 6. Insert media to test the convenience stapler. Repeat steps 1 through 6 if necessary.
11 How do I? ENWW ● Print: How do I? ● Fax: How do I? ● Copy: How do I? ● Scan: How do I? ● Network: How do I? ● Other: How do I? 195
Print: How do I? Use this section to answer printing questions. Change the all-in-one print settings, such as volume or print quality, in HP ToolboxFX To change the default print settings in HP ToolboxFX, complete the following steps. NOTE The changes that you make to the print settings in HP ToolboxFX apply to all future print jobs. 1. Open HP ToolboxFX and click Device Settings. 2. Click the System Settings tab. 3.
Print on both sides (Windows) Automatic two-sided printing (duplexing) is available using the automatic duplexer on the HP LaserJet 3390/3392 all-in-one. Manual duplexing is available on the HP LaserJet 3050/3052/3055/3390/3392 all-in-one. To duplex manually, print on both sides of a page by feeding the page through the all-in-one twice.
4. After one side has been printed, remove the remaining media from the input tray, and set it aside until after you finish your manual duplexing job. HP LaserJet 3050 5. Gather the printed pages, keep the printed side facing down, and straighten the stack. HP LaserJet 3050 6. HP LaserJet 3052/3055 HP LaserJet 3052/3055 Place the stack of media in the input tray again. The printed side should be facing down with the top edge feeding into the all-in-one first. 1 HP LaserJet 3050 7.
To print on both sides manually (HP LaserJet 3390/3392 all-in-one) 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray. CAUTION Do not load paper that is heavier than 105 g/m2 (28 lb bond).
Print on both sides (Macintosh) Automatic two-sided printing (duplexing) is available by using the automatic duplexer on the HP LaserJet 3390/3392 all-in-one. Manual duplexing is available on the HP LaserJet 3050/3052/3055/3390/3392 all-in-one. To duplex manually, print on both sides of a page by feeding the page through the all-in-one twice. To print on both sides automatically (HP LaserJet 3390/3392 all-in-one) 1. Insert enough paper into one of the trays to accommodate the print job.
To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one) 1. In the software program, open the all-in-one properties (printer driver). 2. On the Finishing tab, select Manually print on 2nd side. 3. Print the document. 4. After one side has been printed, remove the remaining media from the input tray, and set it aside until after you finish your manual duplexing job. HP LaserJet 3050 5. Gather the printed pages, keep the printed side facing down, and straighten the stack.
To print on both sides manually (HP LaserJet 3390/3392 all-in-one) (Macintosh) 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ● For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray. CAUTION Do not load paper that is heavier than 105 g/m2 (28 lb bond).
Print on special media Use these guidelines when printing on special types of media. NOTE Not all features are available for all printer drivers or operating systems. See the all-inone properties (driver) online Help for information about the available features for the driver. Printing on special media (HP LaserJet 3050/3052/3055 all-in-one) 1. Open the media input tray and remove any media. 2. Load the media. Make sure that the top of the media is forward and the side to be printed on is facing up. 3.
Printing on special media (HP LaserJet 3390/3392 all-in-one) 1. Open the rear output door. 2. Before feeding the media, open the single-sheet priority input slot (tray 1), and adjust the media guides to the width of the media. 3. Feed a single page into the single-sheet priority input slot (tray 1). Make sure that the top of the media is forward and the side to be printed (rough side) is facing up. The media feeds partially into the all-in-one, and then the all-in-one pauses. 4.
Transparencies and labels Only use transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP LaserJet labels. See Guidelines for using media for more information. CAUTION Be sure to set the correct media type in the all-in-one settings. The all-in-one adjusts the fuser temperature according to the media type setting.
Heavy paper ● Any tray will print most heavy media that does not exceed 105 g/m2 (28 lb bond). ● Use tray 1 for card stock (135 g/m2 to 216 g/m2; 50 to 80 lb cover). ● In either the software program or the printer driver, select Heavy (106 g/m2 to 163 g/m2; 28 to 43 lb bond) or Cardstock (135 g/m2 to 216 g/m2; 50 to 80 lb cover) as the media type, or print from a tray that is configured for heavy paper.
Fax: How do I? Use this section to answer fax questions. Use the Setup Wizard Before you can begin using the all-in-one fax features, you must complete the following tasks: ● Setting the time and date ● Setting the fax header NOTE If you are installing the all-in-one software on your computer, you can skip the remaining instructions in this chapter. The software installer automatically helps you to set up the fax settings, unless you are using Microsoft Windows® 95 or Windows NT®.
Reprint a fax If you want to reprint a fax because the print cartridge was empty or if the fax was printed on the wrong type of media, you can try to reprint it. The amount of memory that is available determines the actual number of faxes that are stored for reprinting. The most recent fax prints first; the oldest fax that is in storage prints last. These faxes are stored continuously. Reprinting them does not clear them from the memory. To clear these faxes from the memory, see Deleting faxes from memory.
Print the fax activity log The fax activity log provides a chronological history of the last 40 faxes that were received, sent, or deleted, and any errors that occurred. A fax activity log includes the following information: ● All faxes that have been received to the all-in-one ● All faxes that have been sent from the control panel ● All faxes that have been sent from the fax software driver To print the fax activity log Use the following steps to print a fax activity log: 1.
Forward received faxes to another fax number You can set your all-in-one to forward incoming faxes to another fax number. When the fax arrives at your all-in-one, it is stored in the memory. The all-in-one then dials the fax number that you have specified and sends the fax. If the all-in-one cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your all-in-one prints the fax.
Send and receive faxes by using a computer This section contains basic instructions for sending faxes by using the software that came with the allin-one. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu. NOTE The HP fax software and HP ToolboxFX are not supported for Windows 98 or Windows Me. The HP ToolboxFX software is not supported for Macintosh. NOTE Receiving faxes by using a computer is not supported for Macintosh.
To send a fax from a third-party software program, such as Microsoft Word (all operating systems) 1. Open a document in a third-party program. 2. Click the File menu, and then click Print. 3. Select the fax print driver from the printer drop-down list. The fax software appears. 4. Windows users: Complete steps 2 through 5 in the Windows section of Sending and receiving faxes by using a computer. -orMac users: Complete steps 2 through 6 in either the Mac OS X V10.3 or the Mac OS X V10.
Add or delete a contact Speed-dial entries 1 through 10 (HP LaserJet 3050 all-in-one), 1 through 12 (HP LaserJet 3055 all-inone), or 1 through 16 (HP LaserJet 3390/3392 all-in-one) are also associated with their corresponding one-touch keys on the control panel. The one-touch keys can be used for speed-dial or group-dial entries. A maximum of 50 characters can be entered for a single fax number. NOTE To gain access to all of the speed-dial entries, you must use the Shift button.
To delete speed-dial entries and one-touch keys 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Fax setup, and then press 3. Press to select Phone Book. 4. Press to select Individual setup. 5. Use the < or the > button to select Delete, and then press 6. Use the alphanumeric buttons to enter the number of the speed-dial entry you want to delete, and then press . 7. Press . . to confirm the deletion.
file, and then click OK. You can also select individual entries from the phone book instead of importing the entire phone book. ● To select all of the entries in your speed-dial list, click the Select column heading. In addition to numerical digits, the following are valid characters for fax numbers: ● ( ● ) ● + ● - ● * ● # ● R ● W ● . ● , ● NOTE You must click Apply before your changes take effect. For more information about faxes, see Fax.
To program or edit speed-dial entries and one-touch keys Speed-dial entries 1 through 10 (HP LaserJet 3050 all-in-one), 1 through 12 (HP LaserJet 3055 all-inone), or 1 through 16 (HP LaserJet 3390/3392 all-in-one) are also associated with their corresponding one-touch keys on the control panel. The one-touch keys can be used for speed-dial or group-dial entries. A maximum of 50 characters can be entered for a single fax number.
Create a new group list If you send information to the same group of people on a regular basis, you can program a group-dial entry to simplify the task. Group-dial entries are composed of speed-dial entries. Group-dial entries using numbers 1 through 10 (HP LaserJet 3050 all-in-one), 1 through 12 (HP LaserJet 3055 all-inone), or 1 through 16 (HP LaserJet 3390/3392 all-in-one) are also associated with the corresponding one-touch key on the control panel.
To delete group-dial entries 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Fax setup, and then press 3. Press 4. Use the < or the > button to select Group setup, and then press . 5. Use the < or the > button to select Delete group, and then press . 6. Using the alphanumeric buttons, enter the number of the group-dial that you want to delete, and then press . 7. Press . to select Phone Book. to confirm the deletion.
To delete all phone book entries You can delete all speed-dial entries, one-touch keys, and group-dial entries that are programmed in the all-in-one. CAUTION After speed-dial entries, one-touch keys, and group-dial entries are deleted, they cannot be recovered. 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Fax setup, and then press 3. Press 4. Use the < or the > button to select Delete all, and then press 5. Press . to select Phone Book. .
● To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click Import Phone Book. Select the appropriate software program, navigate to the appropriate file, and then click OK. You can also select individual entries from the phone book instead of importing the entire phone book. ● To select all of the entries in your speed-dial list, click the Select column heading.
Change resolution settings NOTE Increasing the resolution increases the fax size. Larger faxes increase the send time and could exceed the available memory in the all-in-one. The factory-set default resolution setting is Fine. Use this procedure to change the default resolution for all fax jobs to one of the following settings: ● Standard: This setting provides the lowest quality and the fastest transmission time.
Use the all-in-one control-panel buttons The controls for sending faxes are located on the left side of the control panel. Shift 05 06 07 08 HP LaserJet 3050 HP LaserJet 3055 HP LaserJet 3390/3392 Enter text from the control panel Use the following instructions to enter information from the all-in-one control panel with the alphanumeric buttons and the < and the > buttons: ● Numbers: To enter numbers, press the alphanumeric button for the number that you need.
Copy: How do I? Use this section to answer copying questions. Copy two-sided documents (HP LaserJet 3050 all-in-one) To copy a multiple-page stack of two-sided documents (HP LaserJet 3050 all-in-one) Copies resulting from this procedure are printed on one side, and need to be hand-collated. ENWW 1. Load the documents to be copied into the automatic document feeder (ADF) input tray with the first page facing down, and with the top of the page leading into the ADF. 2. Press Start Copy.
Copy two-sided documents (HP LaserJet 3052/3055 all-in-one) To copy a multiple-page stack of two-sided documents (3052/3055 all-in-one) Copies resulting from this procedure are printed on one side, and need to be hand-collated. 224 1. Load the documents to be copied into the automatic document feeder (ADF) input tray with the first page facing up, and with the top of the page leading into the ADF. 2. Press Start Copy. The odd-numbered pages are copied and printed. 3.
Use automatic two-sided printing (duplexing) to copy documents (HP LaserJet 3390/3392 all-in-one) Use the 2-Sided button on the control panel display to use duplexing to achieve various results. NOTE The default setting is 1–1. The 2-Sided LED on the control panel turns on when another setting is used.
To change the default 2-Sided setting 226 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Copy setup, and then press 3. Use the < or the > button to select Default 2-sided, and then press 4. Use the < or the > button to select the option for how you normally want to use the automatic duplexer when you copy documents. 5. Press Chapter 11 . .
Reduce or enlarge copies The all-in-one can reduce copies to as little as 25% of the original size or enlarge copies to as much as 400% of the original size. Adjusting the copy size To reduce or enlarge copies for the current job 1. On the all-in-one control panel, press Reduce/Enlarge. 2. Select the size to which you would like to reduce or enlarge the copies in this job (see the settings listed under Reducing or enlarging copies).
Adjust the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only. To adjust the lighter/darker setting for the current job 1. On the all-in-one control panel, press Lighter/Darker to see the current contrast setting. 2. Use the < or the > button to adjust the setting.
Change the copy-collation setting You can set the all-in-one to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic collation, the original document size must fit into the memory. If it does not, the all-in-one makes only one copy and a message appears notifying you of the change.
Adjust the copy quality Five copy-quality settings are available: Draft,Text, Mixed, Film photo, and Picture. The factory-set default for copy quality is Text. This setting is the best for items that contain mostly text. When making a copy of a photo or graphic, you can select the Film photo setting for photos or the Picture setting for other graphics to increase the quality of your copy. Select the Mixed setting for documents that include both text and graphics.
Copy onto media of different types and sizes The all-in-one is set to copy on either letter- or A4-size paper, depending on the country/region in which it was purchased. You can change the size and type of media that you copy to for the current copy job or for all copy jobs.
To change the default media-size setting 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Paper setup, and then press 3. Use the < or the > button to select Def. paper size, and then press 4. Use the < or the > button to select a media size and then press 5. Press . . . to save the selection. To change the default media-type setting 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Paper setup, and then press 3.
Change the number of copies You can choose to have the default number of copies be any number from 1 to 99. To change the number of copies for the current job (HP LaserJet 3050 all-in-one) 1. On the all-in-one control panel, use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want to make for your current job. 2. Press Start Copy to begin copying your job. NOTE The change in the setting remains active for about two minutes after the copy job has been completed.
Scan: How do I? Use this section to answer scanning questions. Use HP LaserJet Scan 1. In the Hewlett-Packard program group, select Scan to start HP LaserJet Scan. NOTE Pressing Start Scan on the all-in-one control panel also starts HP LaserJet Scan. 2. 3. Choose the action that you want to accomplish. ● Select a destination to begin scanning immediately. ● Select Scan after prompting me for settings to specify additional settings before you begin scanning.
Program the all-in-one Scan To button NOTE The Scan To button must be programmed before you can use it. However, some destinations are programmed by default if the all-in-one is directly connected to the computer. To program the Scan To button 1. In the Hewlett-Packard program group, select Scan to start HP LaserJet Scan. NOTE Pressing Start Scan on the all-in-one control panel also starts HP LaserJet Scan when the all-in-one is directly connected to the computer. 2.
Scan to e-mail Scanning to e-mail is supported by Microsoft Outlook, Outlook Express, and Lotus Notes. NOTE To use this feature in Windows, an e-mail recipient must be programmed in the Scan to tab. See Programming the all-in-one Scan To button. For Macintosh operating systems, set up this function from the Monitor Device tab. See the HP Director online Help. 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray.
Network: How do I? Use this section to answer network questions. Set up the all-in-one and use it on the network Hewlett-Packard recommends that you use the HP software installer on the CDs that came with the all-in-one to set up printer drivers for the following network setups.
To configure a direct-connected shared all-in-one (client server printing) In this configuration, the all-in-one is connected to a computer through a USB cable, the computer is connected to the network, and the all-in-one is shared with other computers on the network. 1. Insert the all-in-one CD into your computer. If you have already set up your all-in-one, click Install Software to start the software installer. If the software installer does not start, navigate to the hpsetup.
To change from a direct-connected shared all-in-one to a network portconnected all-in-one configuration To change from a direct connection to a network configuration, complete the following steps. 1. Uninstall the printer driver for the direct connect all-in-one. 2. Install the driver as a network configuration by using the steps in To configure a network portconnected all-in-one configuration (direct mode or peer-to-peer printing). Set my network password Use HP ToolboxFX to set a network password. 1.
Other: How do I? Use this section to answer other questions about the all-in-one. Clean the paper path During the printing process, paper, toner and dust particles can accumulate inside the all-in-one. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This allin-one has a cleaning mode that can correct and prevent these types of problems. To clean the paper path from HP ToolboxFX Use HP ToolboxFX to clean the paper path. This is the recommended cleaning method.
To clean the paper path from the all-in-one control panel If you do not have access to HP ToolboxFX, you can print and use a cleaning page from the all-inone control panel. 1. Press Menu. 2. Use the < or the > button to find the Service menu. 3. Press 4. Use the < or the > button to find Cleaning Mode. 5. Press 6. Load plain letter or A4 paper when you are prompted. 7. Press . . again to confirm and begin the cleaning process. A page feeds through the all-in-one slowly.
Use the Embedded Web server (EWS) The EWS is a Web-based interface that provides simple access to all-in-one status and configurations, including network configurations and Smart Printing Supplies (SPS) functionality. You can gain access to the EWS through the network connection to the all-in-one. Type the all-inone IP address in a Web browser to open the all-in-one EWS homepage in the browser.
Using the all-in-one User guide—Contains detailed information for using the all-in-one and troubleshooting problems. This guide is available on the CD that came with the all-in-one. It is also available through the HP ToolboxFX software. A Web-based (HTML) user guide is also available. Go to the appropriate Web site: ● www.hp.com/support/lj3050 ● www.hp.com/support/lj3052 ● www.hp.com/support/lj3055 ● www.hp.com/support/lj3390 ● www.hp.
Receive toner warning e-mail messages from the all-in-one (HP LaserJet 3390/3392 all-in-one) Use HP ToolboxFX to set up the all-in-one so that it will issue e-mail message alerts to your computer when a print cartridge level is low. 1. Open HP ToolboxFX and click the Alerts tab. 2. Click the Set up E-mail Alerts page. 3. In the Address 1field, type the e-mail address to which you want messages sent. 4. Under the Select Alert Events section Address 1 column, select Cartridge low.
Use the convenience stapler Activate the stapling mechanism by inserting media into the convenience stapler. To staple media by using the convenience stapler 1. Insert up to 20 sheets of media (80 g/m2 or 20 lb) into the slot in the stapler door. Insert fewer sheets to staple if the media weight is heavier than 80 g/m2 or 20 lb. CAUTION Do not use the convenience stapler to staple plastic, cardboard, or wood. Damage to the convenience stapler can result from attempting to staple these materials. NOTE 2.
3. Remove the stapled media from the slot. NOTE If you are unable to remove the media after stapling, carefully open the stapler door and then slide your document out.
Load staples Each staple cassette holds 1,500 unformed staples. To load staples into the all-in-one, insert a staple cassette. To load staples 1. Open the stapler door. NOTE ENWW Opening the stapler door disables the stapler. 2. If you are replacing a staple cassette (for example, if your staple cassette has run out of staples), remove the staple cassette from the all-in-one. 3. Insert one 1,500-staple cassette into the opening inside the staple door.
4. 248 Close the stapler door.
Clear stapler jams To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2or 20 lb) at a time. To clear a staple jam from the convenience stapler 1. Turn off the HP LaserJet 3392 all-in-one, and then open the stapler door. NOTE ENWW Opening the stapler door disables the stapler. 2. Remove the staple cassette from the all-in-one. 3. Clear any loose staples from the stapler and from the staple cassette.
250 4. Replace the staple cassette. 5. Close the stapler door and then turn on the HP LaserJet 3390/3392 all-in-one. 6. Insert media to test the convenience stapler. Repeat steps 1 through 6 if necessary.
Replace the print cartridge To change the print cartridge 1. Open the print-cartridge door. HP LaserJet 3050 2. ENWW HP LaserJet 3390/3392 Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See the recycling information inside the print cartridge box. HP LaserJet 3050 3.
4. Insert the cartridge into the all-in-one until it is firmly in place. HP LaserJet 3050 5. HP LaserJet 3052/3055 HP LaserJet 3390/3392 Close the print-cartridge door. HP LaserJet 3050 HP LaserJet 3052/3055 HP LaserJet 3390/3392 CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
Clear jams This section contains instructions for clearing jams from the all-in-one. Clear jams from the print cartridge area To clear a jam in the print cartridge area, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the print-cartridge door, and remove the print cartridge.
4. Replace the print cartridge and close the print-cartridge door. HP LaserJet 3050 5. HP LaserJet 3052/3055 HP LaserJet 3390/3392 On the HP LaserJet 3390/3392 all-in-one, close the rear output door. Clear jams from the input trays (HP LaserJet 3050/3052/3055 all-in-one) To clear a jam in the input trays, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1.
CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the rear output door. 2. Rotate the green pressure release levers downward. 3. Open the single-sheet priority input slot (tray 1) door.
4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one. CAUTION Pull the jammed media straight away from the all-in-one. Pulling jammed media out of the all-in-one at an angle can damage the all-in-one. HP LaserJet 3390/3392 5. Close the single-sheet priority input slot (tray 1) door. HP LaserJet 3390/3392 6. 256 Open tray 2 and tray 3.
7. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one. 8. If no media is visible, open the print-cartridge door, remove the print cartridge, and rotate the upper media guide. Carefully pull the media up and out of the all-in-one. 9. Close the main input tray (tray 2). 10. Close the rear output door.
Clear jams from the output bin CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one.
Clear jams from the straight-through output path (HP LaserJet 3390/3392 allin-one) To clear a jam in the straight-through output path, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. Open the rear output door. 2. Rotate the green pressure release levers downward. 3.
4. Close the rear output door. HP LaserJet 3390/3392 NOTE The pressure release levers automatically close when you close the rear output door.
Clear jams from the automatic two-sided printing (duplexing) path To clear a jam in the automatic two-sided path, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. ENWW 1. Open the rear output door. 2. Rotate the green pressure release levers downward. 3. Remove tray 2. 4.
262 5. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one. 6. Close the automatic two-sided path door. 7. Reinsert the main input tray (tray 2). 8. Open the automatic two-sided path door on the back of the all-in-one.
9. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one. 10. Close the automatic two-sided path door.
Clear jams from the automatic document feeder (ADF) Occasionally, media becomes jammed during a fax, copy, or scan job. You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the all-in-one control-panel display. ● The ADF input tray is loaded incorrectly or is too full. See Loading documents to fax, copy, or scan for more information. ● The media does not meet HP specifications, such as those for size or type. See Media specifications for more information.
ENWW 4. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 5. Open the ADF lid and gently loosen the media by using both hands. 6. When the media is free, gently pull it out in the direction shown. 7. Close the lid to the flatbed scanner. 8. Lower the green lever.
9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly. 10. Close the ADF lid. Order new supplies You can order supplies by using HP ToolboxFX. To order supplies, complete the following steps. 1. Open HP ToolboxFX, and then, in the Other Links section, click Order Supplies. A new browser window appears. 2. Click Continue.
12 Managing the all-in-one and maintenance ENWW ● Information pages ● HP ToolboxFX ● Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.
Information pages Information pages reside within the all-in-one memory. These pages help to diagnose and solve problems with the all-in-one. NOTE If the all-in-one language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using HP ToolboxFX. See HP ToolboxFX. Demo page To print the Demo page, complete the following steps. 1. On the all-in-one control panel, press Menu. 2.
1. Product Information. This section contains basic information about the all-in-one, such as the product name and the serial number. 2. Memory. This section lists memory-related information, such as the total memory that is installed. 3. Paper Settings. This section lists information about the media type for each tray and about the type settings for all the media that the all-in-one supports. 4. Copy Settings. This section lists the all-in-one default copy settings. 5. Product Settings.
Supplies Status page (HP LaserJet 3390/3392 all-in-one) The Supplies Status page lists the remaining life of the HP print cartridge. It also lists the estimated pages remaining, the number of pages printed, and other supplies information. You can print a Supplies Status page from the all-in-one or HP ToolboxFX. To print from the all-in-one, complete the following steps. 1. On the control panel menu, press Menu. 2. Use the < or the > button to select Reports, and then press 3.
Network configuration page The network configuration page lists the all-in-one network settings. You can print a network configuration page from the all-in-one control or HP ToolboxFX. To print from the all-in-one, complete the following steps: 1. On the all-in-one control panel, press 2. Use the < or the > button to select Reports, and then press 3. Use the < or the > button to select Network config., and then press . . .
HP ToolboxFX HP ToolboxFX is a Web-based program that you can use to complete the following tasks: ● Check the all-in-one status. ● Configure the all-in-one settings. ● View troubleshooting information. ● View online documentation. You can view HP ToolboxFX when the all-in-one is directly connected to your computer or when it is connected to the network. You must perform a typical software installation to use HP ToolboxFX.
Status The HP ToolboxFX Status tab contains links to the following main pages: ● Device Status. View all-in-one status information. This page indicates all-in-one conditions such as a jam or an empty tray. After you correct a problem with the all-in-one, click Refresh Status to update the all-in-one status. ● Supplies Status (HP LaserJet 3390/3392 all-in-one).
Alerts The HP ToolboxFX Alerts tab contains links to the following main pages: ● Set up Status Alerts (HP LaserJet 3390/3392 all-in-one). Set up the all-in-one to send you popup alerts for certain events, such as low toner levels. ● Set up E-mail Alerts (HP LaserJet 3390/3392 all-in-one). Set up the all-in-one to send you email alert messages for certain events, such as low toner levels.
Fax Use the HP ToolboxFX Fax tab to perform fax tasks from your computer. The Fax tab contains links to the following main pages: ● Fax Tasks. Perform such tasks as sending a fax or clearing the fax memory, or set the fax receive mode. ● Fax Phone Book. Add, edit, or delete entries in the all-in-one phone book. ● Fax Send Log. View all of the recent faxes that have been sent from the all-in-one. ● Fax Receive Log. View all of the recent faxes that have been received by the all-in-one.
OK. You can make changes to the name of the group directly in the phone book directory list by clicking the entry and typing your changes. Make sure that you do not have a check mark in the Select column. ● To delete an entry from the speed-dial list, select the item and then click Delete. ● To move speed dial entries, you can select the entry and then click Move, or you can select Move and then specify the entry in the dialog box.
Fax send log The HP ToolboxFX Fax send log lists all recently sent faxes and information about them, including the date and time sent, job number, fax number, page count, and the results. When you send a fax from a computer that is connected to the all-in-one, the fax contains a View link. Clicking this link opens a new page that provides information about the fax. Click any column heading in the Fax send log to re-sort the information in that column in ascending or descending order.
System settings The HP ToolboxFX System Settings tab contains links to the following main pages: ● Device information. View information about the all-in-one, such as the all-in-one description and a contact person. ● Paper handling. Change the all-in-one paper-handling settings, such as default paper size and default paper type. ● Print quality. Change the all-in-one print-quality settings. ● Paper types.
Paper handling Use the HP ToolboxFX paper-handling options to configure your default settings. These are the same options that are available on the Paper Handling and Printing menus on the control-panel. For more information, see Using the all-in-one control panel. You must set the asset number. The asset number is not set at the factory. This number is stored in the all-in-one for identification purposes.
System setup Use the HP ToolboxFX system settings options to configure the settings for copy, fax, scan, and print. These are the same options that are available on the System Settings menu on the control panel. For more information, see Using the all-in-one control panel. NOTE You must click Apply before your changes take effect. Service During the printing process, paper, toner and dust particles can accumulate inside the all-in-one.
PCL 5e Use the PCL5e options to configure the settings when you are using the PCL5e print personality. These are the same options that are available on the PCL5e menu on the control panel. NOTE You must click Apply before your changes take effect. PostScript Use the PostScript option when you are using the PostScript print personality. When the Print PostScript error option is turned on, the PostScript error page automatically prints when PostScript errors occur.
Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4) Macintosh Configure Device is a Web-based program that provides access to information about the all-in-one (for example, information about supplies status and all-in-one settings). Use Macintosh Configure Device to monitor and manage the all-in-one from the computer NOTE You must perform a complete software installation to use Macintosh Configure Device. ● Check the all-in-one status and print information pages.
Embedded Web server This all-in-one is equipped with an embedded Web server (EWS), which provides access to information about all-in-one and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on your computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.
Managing supplies Checking status and ordering supplies (HP LaserJet 3390/3392 allin-one only) You can check the supplies status by using the all-in-one control panel, printing a Supplies Status page, or viewing the HP ToolboxFX. Hewlett-Packard recommends that you place an order for a replacement print cartridge when you first receive the Low message for a print cartridge.
Storing supplies Follow these guidelines for storing print cartridges: ● Do not remove the print cartridge from its package until you are ready to use it. CAUTION To prevent damage, do not expose the print cartridge to light for more than a few minutes. ● See Environmental specifications for operating and storage temperature ranges. ● Store the supply in a horizontal position. ● Store the supply in a dark, dry location away from heat and magnetic sources.
Your print cartridge might not be a genuine HP one if you notice the following issues: ● You are experiencing a large number of problems with the print cartridge. ● The print cartridge does not look like it usually does (for example, the pull tab or the box is different). In the United States, call toll-free: 1-877-219-3183. Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this telephone number: 1-770-263-4745.
Cleaning the all-in-one To clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the all-in-one. To clean the scanner glass and white platen (HP LaserJet 3050 allin-one) Over time, specks of debris might collect on the scanner glass and white platen, which can affect performance. Use the following procedure to clean the scanner glass and white platen. 1.
To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-inone) Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy. NOTE If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass. 1.
To clean the lid backing (HP LaserJet 3052/3055/3390/3392 all-inone) Minor debris can accumulate on the white document lid backing that is located underneath the all-inone lid. 1. Turn off the all-in-one, unplug the power cord from the electrical socket, and raise the lid. 2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass. 3.
To clean the automatic document feeder (ADF) pickup roller assembly (HP LaserJet 3052/3055/3390/3392 all-in-one) If your ADF has trouble feeding documents, you can clean the ADF pickup roller assembly. 1. Turn off the all-in-one and unplug the power cord. HP LaserJet 3052/3055 290 HP LaserJet 3390/3392 2. Open the ADF cover. 3. Press the round green button while lifting the green lever. Rotate the green lever until it stops in the open position.
ENWW 5. Return the assembly to the same place in the ADF. The largest roller goes in back, and the gear side is away from you. 6. Lower the green lever with the flat green part fitting in between the rollers. Press down on the green lever until you hear a snap. 7. To check for proper installation, lift the green lever until it remains open. The pickup roller assembly should be secured to the lever assembly and should not fall out. 8.
9. Lower the green lever assembly and close the ADF cover. NOTE If you are experiencing jams in the ADF, contact your local HP-authorized service provider. See HP Customer Care. 10. Plug in the all-in-one, and then turn on the all-in-one.
Cleaning the paper path During the printing process, paper, toner and dust particles can accumulate inside the all-in-one. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This allin-one has a cleaning mode that can correct and prevent these types of problems. To clean the paper path from HP ToolboxFX Use HP ToolboxFX to clean the paper path. This is the recommended cleaning method.
To clean the paper path from the all-in-one control panel If you do not have access to HP ToolboxFX, you can print and use a cleaning page from the all-inone control panel. 1. Press Menu. 2. Use the < or the > button to find the Service menu. 3. Press 4. Use the < or the > button to find Cleaning Mode. 5. Press 6. Load plain letter or A4 paper when you are prompted. 7. Press . . again to confirm and begin the cleaning process. A page feeds through the all-in-one slowly.
Changing the print cartridge To change the print cartridge 1. Open the print-cartridge door. HP LaserJet 3050 2. ENWW HP LaserJet 3390/3392 Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See the recycling information inside the print cartridge box. HP LaserJet 3050 3.
4. Insert the cartridge into the all-in-one until it is firmly in place. HP LaserJet 3050 5. HP LaserJet 3052/3055 HP LaserJet 3390/3392 Close the print-cartridge door. HP LaserJet 3050 HP LaserJet 3052/3055 HP LaserJet 3390/3392 CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
Changing the automatic document feeder (ADF) on the HP LaserJet 3390/3392 all-in-one If the ADF on the HP LaserJet 3390/3392 all-in-one is damaged or not working, you can replace it. For information about ordering supplies, see Accessories and ordering information. CAUTION Do not attempt to change the ADF unless you are directed to do so by Customer Care. NOTE The ADF on an HP LaserJet 3050/3052/3055 all-in-one is not replaceable. To change the ADF ENWW 1. At the all-in-one, raise the lid. 2.
298 4. On the new ADF, unfold the hinges. 5. Insert the hinges on the new ADF so that they are slightly tilted forward, and then push straight down into the all-in-one. 6. Insert the connector by pushing down on it until it clicks into place.
Changing the automatic document feeder (ADF) pickup roller and load arm assembly (HP LaserJet 3052/3055/3390/3392 all-in-one) To change the ADF pickup roller and load arm assembly If the ADF has trouble feeding documents, you can replace the ADF pickup roller and load arm assembly. See Accessories and ordering information to order the assembly. 1. Turn off the all-in-one and unplug the power cord. HP LaserJet 3052/3055 2. ENWW HP LaserJet 3390/3392 Open the ADF cover.
3. Lift the load spring off of the post on the load arm. CAUTION To make sure that you do not lose the load spring, hold on to the load spring throughout this procedure. 300 4. Rotate the load arm assembly. 5. Lift the load arm assembly, slide the assembly toward the front of the all-in-one to disengage the gear-end of the assembly, and then lift the assembly off of the all-in-one.
ENWW 6. Insert the gear-end of the new load arm assembly into the all-in-one and then lower the assembly into place. 7. Reattach the load spring. 8. Close the ADF cover.
9. Plug in the all-in-one, and then turn on the all-in-one. HP LaserJet 3052/3055 HP LaserJet 3390/3392 NOTE If you continue to experience jams in the ADF, contact your local HP-authorized service provider. See HP Customer Care.
13 Troubleshooting ENWW ● Troubleshooting checklist ● Clearing jams ● Control-panel messages ● Print problems ● Fax problems ● Copy problems ● Scan problems ● Network problems ● Control-panel display problems ● Stapler problems (HP LaserJet 3392 all-in-one) ● Troubleshooting PostScript (PS) errors ● Troubleshooting common Macintosh problems ● Troubleshooting tools 303
Troubleshooting checklist Follow these steps when trying to solve a problem with the all-in-one. Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power source, cable, switch, or fuse. 1. Verify that the all-in-one is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the all-in-one directly into the wall or into a different outlet. 1.
Step number Verification step Possible problems Solutions Print a Configuration page. See Configuration page. Media does not move smoothly through the all-in-one paper path. Make sure that media that meets HP specifications. See Media specifications Clean the paper path. See Cleaning the paper path. Poor print quality. See Print quality problems. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box.
Step number Verification step Possible problems Solutions If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. 5 Does the all-in-one send a fax? Connect the telephone line and press Start Fax to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax. The telephone line is not operational or the all-in-one is not plugged into the telephone line.
Step number Verification step Possible problems Solutions 8 Does the all-in-one scan to the computer? The cable is not connected correctly. Reconnect the cable. Software is not installed correctly or an error occurred during software installation. Uninstall and then reinstall the all-in-one software. Verify that you are using the correct installation procedure and the correct port setting. Initiate a scan from the basic desktop software at your computer.
Clearing jams This section contains instructions for clearing jams from the all-in-one. Causes of jams Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events: ● The input trays are loaded improperly or overfilled, or the media guides are not set properly. ● Media is added to or removed from an input tray during a print job or an input tray is removed from the all-in-one during a print job.
Where to look for jams Jams can occur in these locations: ● Inside the all-in-one ● In output areas ● In the automatic document feeder (ADF) ● In the automatic duplexer (HP LaserJet 3390/3392 all-in-one) Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the all-in-one. Loose toner might remain in the all-in-one after a jam. This problem typically resolves itself after a few sheets have been printed.
3. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one. HP LaserJet 3050 4. 310 HP LaserJet 3390/3392 Replace the print cartridge and close the print-cartridge door. HP LaserJet 3050 5. HP LaserJet 3052/3055 HP LaserJet 3052/3055 HP LaserJet 3390/3392 On the HP LaserJet 3390/3392 all-in-one, close the rear output door.
Input trays (HP LaserJet 3050/3052/3055 all-in-one) To clear a jam in the input trays, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the all-in-one. Pulling jammed media out of the all-in-one at an angle can damage the all-in-one. ENWW 1.
Input trays (HP LaserJet 3390/3392 all-in-one) To clear a jam in the input trays, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the all-in-one. Pulling jammed media out of the all-in-one at an angle can damage the all-in-one. 1. Open the rear output door. 2.
4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one. HP LaserJet 3390/3392 5. Close the single-sheet priority input slot (tray 1) door. HP LaserJet 3390/3392 ENWW 6. Open tray 2 and tray 3. 7. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one.
8. If no media is visible, open the print-cartridge door, remove the print cartridge, and rotate the upper media guide. Carefully pull the media up and out of the all-in-one. 9. Close the main input tray (tray 2). 10. Close the rear output door.
Output bin CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one.
3. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one. HP LaserJet 3390/3392 NOTE If you cannot grasp the media with your hands, perform the procedure in Print cartridge area. 4. Close the rear output door. HP LaserJet 3390/3392 NOTE The pressure release levers automatically close when you close the rear output door.
Automatic two-sided printing (duplexing) path (HP LaserJet 3390/3392 all-in-one) To clear a jam in the automatic two-sided path, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the all-in-one. Pulling jammed media out of the all-in-one at an angle can damage the all-in-one. ENWW 1.
318 4. Push down on the green lever on the automatic two-sided path door on the front of the all-in-one. 5. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one. 6. Close the automatic two-sided path door. 7. Reinsert the main input tray (tray 2).
8. Close the rear output bin, and then open the automatic two-sided path door on the back of the all-in-one. 9. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one. 10. Close the automatic two-sided path door.
Jams occur in the automatic document feeder (ADF) Occasionally, media becomes jammed during a fax, copy, or scan job. You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the all-in-one control-panel display. ● The ADF input tray is loaded incorrectly or is too full. See Loading documents to fax, copy, or scan for more information. ● The media does not meet HP specifications, such as those for size or type. See Media specifications for more information.
ENWW 2. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside. 3. Lifting the green lever, rotate the pick mechanism until it stays open. 4. Gently try to remove the page without tearing it. If you feel resistance, go to the next step. 5. Open the ADF lid and gently loosen the media by using both hands. 6. When the media is free, gently pull it out in the direction shown.
7. Close the lid to the flatbed scanner. HP LaserJet 3052/3055 HP LaserJet 3390/3392 8. Lower the green lever. 9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly. 10. Close the ADF lid.
Control-panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the all-in-one is receiving fax data, print data, or scanning commands, control-panel messages indicate this status.
Table 13-1 Alert and warning messages (continued) Control panel message Description Recommended action the wall, plug in a telephone, and try making a call. Plug the all-in-one phone cord into a jack for another phone line. Try a different phone cord. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. The all-in-one experienced an internal communication error. This is a warning message only. Job output might be affected.
Table 13-1 Alert and warning messages (continued) Control panel message Description Recommended action If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the all-in-one box. Fax is busy Redial pending The fax line to which you were sending a fax was busy. The all-in-one automatically redials the busy number. See Changing the redial settings. Allow the all-in-one to retry sending the fax.
Table 13-1 Alert and warning messages (continued) Control panel message Description Recommended action Make sure that the phone is working by disconnecting the all-in-one, plugging in a telephone to the phone line, and making a voice call. Turn off error-correction mode (ECM), and turn off V.34. Ask the sender to resend the fax. See Setting the fax-error-correction mode or Changing the V.34 setting. Connect the all-in-one to a different phone line. If the error persists, contact HP Customer Care.
Table 13-1 Alert and warning messages (continued) Control panel message Description Recommended action Mem. low 1 copy. Press [cancel] The all-in-one completed making one copy. The remaining copies have been canceled because of low memory. Press Cancel to clear the error. Break the job into smaller jobs that contain fewer pages. Memory is low Try again later The all-in-one does not have enough memory to start a new job. Wait until the current job is finished before starting a new job.
Table 13-1 Alert and warning messages (continued) Control panel message Description Recommended action Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the allin-one and the wall and replug the cord. Unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the all-in-one phone cord into a jack for another phone line. If the error persists, contact HP Customer Care.
Table 13-1 Alert and warning messages (continued) Control panel message Description Recommended action Settings cleared The all-in-one has cleared job settings. Re-enter any appropriate job settings. A new supply has been installed that is not made by HP. This message is shown until is pressed. an HP supply is installed or If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183.
Critical error messages Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a critical error persists, the all-in-one might require service. Critical error message-tables Table 13-2 Critical error messages Control panel message Description Recommended action 49 Error The all-in-one has experienced an internal embedded software error.
Table 13-2 Critical error messages (continued) Control panel message Description Recommended action 55.1 Error The all-in-one has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Use the power switch to turn the allin-one on. If the error persists, contact HP Customer Care.
Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. NOTE If you are having copy problems, see Copy problems. Improving print quality Use the print-quality settings to prevent print-quality problems. Understanding print-quality settings Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed.
3. Click Properties, or click Printing Preferences. 4. Change the settings, and click OK. Identifying and correcting print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure that the paper or print media that you are using meets specifications. See Media specifications. Generally, smoother paper provides better results. 2.
Problem Toner specks appear. Dropouts appear. Cause Solution If the whole page is light, the print density adjustment is too light or EconoMode might be turned on. Adjust the print density, and disable EconoMode in the all-in-one Properties. The media might not meet HP specifications. Use media that meets HP specifications. See Media specifications. The paper path might need cleaning. Clean the paper path. See Cleaning the paper path, or see the HP ToolboxFX online Help.
Problem Cause Solution The amount of background toner shading becomes unacceptable. The media might not meet HP specifications. Use a different paper with a lighter basis weight. See Media specifications. The single-sheet priority input tray might be installed incorrectly. Make sure that the single-sheet priority input tray is in place. The print-density setting is too high. Decrease the print-density setting through HP ToolboxFX or the embedded Web server.
Problem The printed page contains misformed characters. The printed page is curled or wavy. Cause Solution The paper path might need cleaning. Clean the all-in-one. See Cleaning the all-in-one. The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. See Changing the print cartridge. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for laser printers.
Problem Cause Solution The printed page contains wrinkles or creases. The media might be loaded incorrectly or the input tray might be too full. Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray. Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Loading media into the input trays. The media might not meet HP specifications.
Print-media guidelines ● For best results, make sure that the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● For best-quality printing, use a smooth type of paper. Generally, smoother media produces better results. For more information, see Media specifications. ● If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.
Problem Cause Solution construction or it is embossed or from a faulty paper lot. Print is skewed (crooked). The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray.
Problem Cause Solution The media is jamming in the all-in-one. Clear the jam. See Clearing jams. The USB cable might be defective or incorrectly connected. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. Other devices are running on your computer. 340 Chapter 13 Troubleshooting The all-in-one might not share a USB port.
Fax problems Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. NOTE You must use the fax cord that came with the all-in-one in order to ensure that the allin-one functions correctly. Problem Cause Solution The all-in-one cannot receive faxes from an extension telephone. The extension-telephone setting might be disabled. See Making an extension telephone available to receive faxes for instructions about changing this setting.
Problem Cause Solution The telephone line might not be working. Do one of the following: Incoming fax calls are not being answered by the all-in-one. Faxes are not printing. Faxes are printing on two pages instead of one. Received faxes are too light or are printing only on half of the page. 342 Chapter 13 Troubleshooting A voice-messaging service might be interfering with the all-in-one as it attempts to answer calls.
Problem Cause Solution that is available determines the actual number of faxes stored for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax. See Reprinting a fax. The fax that was sent was too light. Contact the sender and have the sender resend the fax after altering the settings. Problems sending faxes Problem Cause Solution The document stops feeding in the middle of faxing. The maximum length of a page that you can load is 381 mm (15 inches).
Problem 344 Cause Solution Your telephone line might not be working. Do one of the following: ● Turn up the volume on the all-inone and press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. ● Disconnect the all-in-one from the telephone jack and connect a telephone. Try to make a telephone call to verify that the telephone line is working. Outgoing fax calls continue to be dialed.
Voice-call problems Problem Cause Solution Voice calls are not being received by the telephone or answering machine that is connected to the line. The fax cord might not be correctly connected. See the Getting Started Guide to check the installation. The all-in-one must be the first device connected to the telephone line. The answer mode or rings-to-answer settings might not be correctly set. See Setting the answer mode or Changing the rings-to-answer setting to determine which settings you need.
Performance problems 346 Problem Cause Solution Faxes are transmitting or being received very slowly. The fax might be very complex, such as one with many graphics. Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed. The receiving fax machine might have a slow modem speed. The all-in-one only sends the fax at the fastest modem speed that the receiving fax machine can accept.
Copy problems Preventing problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Loading documents to fax, copy, or scan for instructions.
Problem Cause Solution The flatbed scanner or the ADF glass might be dirty. Clean the flatbed scanner or the ADF glass. See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 allin-one). The photosensitive drum inside the print cartridge might have been scratched. Install a new HP print cartridge. See Changing the print cartridge. Black dots or streaks appear on the copy.
Problem Cause Solution The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Print is skewed (crooked). The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the all-in-one. See Loading media into the input trays for more information. The original might have been loaded incorrectly. In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing up. On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass.
Scan problems Solving scanned-image problems Problem Cause Solution The scanned image is of poor quality. The original might be a secondgeneration photo or picture. ● To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better. ● Verify that your resolution and color settings are correct for the type of scan job that you are performing. See Scanner resolution and color.
Problem Cause Solution CAUTION Do not try to pull the original from the ADF; you might damage the scanner or your original. See Jams occur in the automatic document feeder (ADF). The scan takes too long 352 Chapter 13 Troubleshooting The original is too small. The minimum size that the flatbed scanner supports is 25 x 25 mm (1 x 1 inch). The minimum size that the ADF supports is 127 x 127 mm (5 x 5 inches). The original might be jammed. See Jams occur in the automatic document feeder (ADF).
Scan-quality problems Preventing problems The following are a few simple steps you can take to improve copy and scan quality. ● Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan. ● Use high-quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Loading media into the input trays for instructions. ● Adjust the software settings according to how you plan to use the scanned page.
Network problems Verifying that the all-in-one is on and online To verify that the all-in-one is on and online Check the following items to make sure the all-in-one is ready to print. 1. Is the all-in-one plugged in and turned on? Make sure that the all-in-one is plugged in and turned on. If the problem persists, you might have a defective power cable, power source, or all-in-one. 2. Is the all-in-one Ready light on? If the light is blinking, you might need to wait until the current job is completed. 3.
ping 192.168.45.39 Ensure that the ping displays round-trip times. If you are able to ping the all-in-one, verify that the IP address configuration for the all-in-one is correct on the computer. If it is correct, delete and then add the all-in-one again. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the all-in-one, and the computer are all configured for the same network. 5.
Control-panel display problems CAUTION Static electricity can cause unexpected black lines or dots to appear on the all-inone control-panel display. Do not touch the all-in-one control-panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a lowhumidity environment). Unexpected lines or dots might appear on the all-in-one control-panel display, or the display might become blank if the all-in-one is exposed to an electric or magnetic field.
Troubleshooting PostScript (PS) errors The following situations are PS language specific and may occur when several all-in-one languages are being used. NOTE To receive a printed or screen displayed message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section. You can also use the embedded Web server.
Troubleshooting common Macintosh problems Problems with Mac OS X V10.3 and Mac OS X V10.4 Table 13-4 Problems with Mac OS X V10.3 and Mac OS X V10.
Troubleshooting tools The section describes the tools that can help you solve problems with your all-in-one. All-in-one pages and reports This section describes the pages and reports that help you diagnose and solve problems with the allin-one. Demo page To print the Demo page, complete the following steps. 1. On the all-in-one control panel, press Menu until the Reports menu appears, and then press 2. Use the < or the > button until Demo page appears, and then press . .
Fax reports This section describes the fax reports that help you diagnose and solve problems with the all-in-one. NOTE 360 Chapter 13 For more information about fax reports, see Fax logs and reports.
Fax activity log The fax activity log provides a chronological history of the last 40 faxes that were received, sent, or deleted, and any errors that occurred. To print the fax activity log 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Reports, and then press 3. Use the < or the > button to select Fax Activity log, and then press 4. Press . . to select Print log now. The all-in-one exits the menu settings and prints the log.
Billing-code report The billing-code report is a printed list of all of the fax billing codes and the total number of faxes that have been billed to each code. NOTE After this report is printed, all billing data is deleted. To print a billing-code report 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Reports, and then press 3. Use the < or the > button to select Billing report, and then press menu settings and prints the report. . .
Service menu Use the control-panel Service menu to troubleshoot all-in-one problems. Restoring the factory-set defaults Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the fax header name and phone number. CAUTION This procedure clears fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the all-in-one.
T.30 protocol trace Use a T.30 protocol trace report to troubleshoot fax transmission issues. To print a T.30 protocol trace report Send a fax from the all-in-one or receive a fax to the all-in-one from another fax machine, and then print a T.30 trace report after the fax prints. 1. On the all-in-one control panel, press Menu. 2. Use the < or the > button to select Service, and then press 3. Use the < or the > button to select Print T.30, and then press . .
A Accessories and ordering information ● Supplies ● Memory (HP LaserJet 3390/3392 all-in-one) ● Cable and interface accessories ● Paper-handling accessories (HP LaserJet 3390 all-in-one) ● User-replaceable parts ● Paper and other print media ● Supplementary documentation The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the all-in-one.
Supplies Product name Description Part number Black print cartridge Average yield for the standard print cartridge is approximately 2000 pages (HP LaserJet 3050 all-in-one and HP LaserJet 3052/3055 all-in-one) and 2500 pages (HP LaserJet 3390 all-inone and HP LaserJet 3392 all-in-one). Actual yield depends on use.
User-replaceable parts Product name Description Part number Separation pad and pickup rollers Replace when the all-in-one is picking up multiple sheets or no sheets. Trying different paper did not resolve the problem. Contact HP Customer Care to order parts. Automatic document feeder (ADF) (HP LaserJet 3390/3392 all-in-one) Replace when the ADF is damaged or not working correctly. Contact HP Customer Care to order parts.
Supplementary documentation A printed copy of this user guide is available in the following languages.
Table A-2 Getting started guide (continued) ENWW Language Part number (HP LaserJet 3050 all-in-one) Part number (HP LaserJet 3052/3055 all-in-one) Part number (HP LaserJet 3390/3392 all-in-one) English Q6504–90902, Q6504– 90903, Q6504–90904, Q6504–90905, Q6504– 90906, Q6504–90907 Q6502–90903, Q6502– 90904, Q6502–90905, Q6502–90906, Q6502– 90907, Q6502–90908 Q6500–90903, Q6500– 90904, Q6500–90905, Q6500–90906, Q6500– 90907, Q6500–90908, English only Q6504–90901 Q6502–90902 Q6500–90902 Estonian
370 Appendix A Accessories and ordering information ENWW
B ENWW Service and support 371
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 3390/3392 all-in-one One year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Print Cartridge Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured, or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product, or (c) exhibit wear from ordinary use.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. For details, see the support flyer that is included in the box with your all-in-one. HP Customer Care Online Services For 24-hour access to updated HP all-in-one-specific software, product information, and support information using an Internet connection, go to the appropriate Web site.
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). HP service information HP's customer self-repair programs offer our North American customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience.
Guidelines for repacking the printer Use the following guidelines when repacking the printer: ● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly. ● Remove and keep any DIMMs (memory) installed in the printer. CAUTION Static electricity can damage DIMMs. When handling DIMMs, wear a grounded, antistatic wrist strap. ● Remove and keep any cables, trays, and optional accessories installed in the printer. ● Remove and keep the print cartridge.
C All-in-one specifications This section contains the following information about the all-in-one: ENWW ● Physical specifications ● Electrical specifications ● Power consumption ● Environmental specifications ● Acoustic emissions 377
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP LaserJet 3050 allin-one 459 mm (18.07 inches) 443 mm (17.44 inches) 429 mm (16.89 inches) 10 kg (22 lb) HP LaserJet 3052 allin-one 393 mm (15.47 inches) 406 mm (15.98 inches) 497 mm (19.56 inches) 12.4 kg (27.4 lb) HP LaserJet 3055 allin-one 393 mm (15.47 inches) 406 mm (15.98 inches) 497 mm (19.56 inches) 12.4 kg (27.4 lb) HP LaserJet 3390 allin-one 523 mm (20.6 inches) 518 mm (20.
Power consumption Table C-3 Power consumption (average, in watts)1 Product model Printing2 Copying2 Ready2 PowerSave Off HP LaserJet 3050 all-in-one 380 W 380 W 7W 5W 0W HP LaserJet 3052 all-in-one 380 W 380 W 14 W 9W 0W HP LaserJet 3055 all-in-one 380 W 380 W 14 W 9W 0W HP LaserJet 3390 all-in-one 351 W 339 W 15 W 13 W 0W HP LaserJet 3392 all-in-one 351 W 339 W 15 W 13 W 0W Values subject to change. See the appropriate Web site listed in HP Customer Care.
Acoustic emissions Table C-5 Acoustic emissions (HP LaserJet 3050 all-in-one) 1 2 3 Sound Power Level Declared per ISO 92961 Printing (18 ppm) LWAd = 6.3 Bels (A) [63 dB (A)] Ready Essentially Inaudible Sound Pressure Level - Bystander Position Declared per ISO 92961 Printing (18 ppm) LpAm = 49 dB(A) Ready Essentially Inaudible Acoustic values are subject to change. See www.hp.com/support/lj3050 for current information.
D Regulatory information This section contains the following regulatory information: ENWW ● FCC compliance ● Environmental Product Stewardship program ● Telephone Consumer Protection Act (United States) ● IC CS-03 requirements ● EU statement for telecom operation ● New Zealand telecom statements ● Declaration of conformity (HP LaserJet 3390, 3392, 3055, and 3050) ● Declaration of conformity (HP LaserJet 3052) ● Country-/region-specific safety statements 381
FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges. Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
HP LaserJet printing supplies It's easy to retrun and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation, and recycling processes.
This HP product contains mercury in the fluorescent lamp or scanner that may require special handling at end-of-life. This HP product contains a battery that might require special handling at end of life. Type: Lithium Carbon Monofluoride (solid button cell) Weight: approx.
Disposal of waste equipment by users in private household in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Telephone Consumer Protection Act (United States) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending
IC CS-03 requirements Notice: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document (s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
EU statement for telecom operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking. For more details, see Declaration of Conformity issued by the manufacturer in another section of this manual.
Declaration of conformity (HP LaserJet 3390, 3392, 3055, and 3050) Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Names: HP LaserJet 3390, 3392, 3055, and 3050 Regulatory Model Number3) Toner Cartridges5) Product Options: BOISB-0402-03, BOISB-0405-03, and BOISB-0405-04 Q5949A, Q5949X, and Q2612A ALL conforms to the following
Declaration of conformity (HP LaserJet 3052) Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Names: HP LaserJet 3052 Regulatory Model Number3) Toner Cartridges Product Options: BOISB-0405-02 Q2612A ALL conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / EN60950-1: 2001 \ A11 IEC 60825-1:1993 + A1 +A2
Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S.
Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 3050/3052/3055/3390/3392 all-in-one -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN60825-1 (1994) mukaisesti.
394 Appendix D Regulatory information ENWW
Glossary ADF Automatic document feeder. The ADF is used to automatically feed originals into the device for copying, scanning, or faxing. all-in-one A designation given to HP devices that can perform several functions, such as printing, faxing, copying, and scanning. browser Short for Web browser, a software program that is used to locate and open Web pages. collate The process of printing a multiple-copy job in sets.
fax settings Fax-related items that, when set or changed, continue to use the choice made until changed again. An example would be the number of times set for the device to redial a busy number. These settings are in their own section of the control panel menu. file format The way the contents of a file are structured by a program or group of programs.
TWAIN An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAINcompliant program, a scan can be initiated from within the program. URL Uniform resource locator, the global address of documents and resources on the Internet. The first part of the address indicates what protocol to use, the second part specifies the IP address or the domain name where the resource is located.
398 Glossary ENWW
Index Symbols/Numerics 600 dpi print-quality setting 332 A accessibility features 6 accessories installation guides 242 ordering 374 part numbers 366 acoustic emissions 380 activity log, fax printing 95, 209, 361 troubleshooting 346 ad hoc groups, sending faxes to 71 Add or Remove Programs, Windows 20 ADF copying two-sided documents, HP LaserJet 3050 130, 223 copying two-sided documents, HP LaserJet 3052/3055 131, 224 copying two-sided documents, HP LaserJet 3390/3392 132, 225 jams 264, 320 loading origina
C cables part numbers 366 USB, troubleshooting 340 call report, fax printing 96, 361 troubleshooting 346 caller-ID boxes, connecting HP LaserJet 3050/3055 all-inone 113 HP LaserJet 3390/3392 all-inone 116 phone lines 111 calling cards 73 Canadian DOC statement 392 canceling copy jobs 121 faxes 75 print jobs 65 scan jobs 146 capacity output bins 60 trays 2, 3, 4, 33, 34 card stock guidelines for using 31 printing on 60, 63, 205 priority input slot, loading 40 specifications 33, 34, 64, 206 cartridge-door rel
NetWare 167 Unix 163 Windows 164 dial-tone detection settings 106 dialing from a telephone 106 internationally 81 manually 73 pauses, inserting 81 prefixes, inserting 86 redialing automatically, settings 78 redialing manually 74 tone or pulse settings 77 troubleshooting 344 dimensions, all-in-one 378 DIMMs Configuration page 269 part numbers 366 direct mode, network 154 distinctive-ring settings 104 documentation 242, 368 Documentation tab, HP ToolboxFX 277 dots per inch (dpi) fax 76, 221 print settings 332
originals on flatbed scanner 38 pauses, inserting 81 phone book, printing 97, 361 polling 91 receive log 277 receiving from software 100, 212 receiving on shared line 107 receiving when you hear fax tones 102 redial settings 78 redialing manually 74 reports, printing all 98 reports, troubleshooting 346 reprinting from memory 89, 208 resolution 76, 221 ring patterns 104 rings-to-answer 105 send log 277 sending from a telephone 106 sending from software 99, 211 sending to multiple recipients 70 sending to one
ink cartridges. See print cartridges input trays.
curled, troubleshooting 336 custom sizes, setting 50 custom-sized, printing on 63, 205 default size, changing 43 document size, selecting 49 fax autoreduction settings 79 first page, Macintosh settings 56 first page, Windows settings 50 heavy paper 64, 206 HP ToolboxFX settings 279 HP, part numbers 367 jams 308 loading input trays 38 output options 60 pages per sheet, Macintosh 56 pages per sheet, Windows 51 priority input slot 40 recommended 26 selecting 26 special, printing on 61, 203 specifications 33 tr
locating on HP LaserJet 3390/3392 12 selecting 60 output quality cleaning page, printing 240, 293, 363 copy, troubleshooting 347 HP ToolboxFX settings 279 print, troubleshooting 332, 333 scans, troubleshooting 351, 353 outside lines dial prefixes 86 pauses, inserting 81 ozone specifications 383 P Page Setup 42 page-by-page scanning (Macintosh) 146 pages blank 339 not printing 339 skewed 336, 339 pages per minute HP LaserJet 3050 2 HP LaserJet 3052/3055 3 HP LaserJet 3390/3392 4 pages per sheet Macintosh 56
door release, locating on HP LaserJet 3050 7 door release, locating on HP LaserJet 3052/3055 10 door release, locating on HP LaserJet 3390/3392 12 HP fraud hotline 285 non-HP 285 pages per 2, 3, 4 part numbers 366 recycling 285, 384 replacing 251, 295 status page, printing 270, 359 status, checking 284 status, viewing with HP ToolboxFX 273 storing 285, 379 warranty 373 Print dialog box 42 Print Document On 49 print jobs, canceling 65 print media.
reports, fax activity log 95, 209, 361 billing codes 97, 362 block-fax list 98 call (last fax sent or received) 96, 361 phone book 97, 361 printing all 98 troubleshooting 346 reprinting faxes 89, 208 resizing documents copying 124, 227 printing 49 resolution fax 76, 221 print settings 332 scanning 150 specifications 5 restoring factory-set defaults 241, 363 ring patterns 104 ring tones distinctive 104 volume, adjusting 46 rings-to-answer setting 105 roller assembly, ADF 299 rollers, ordering 367 S SAM(HP-UX
receiving faxes 100, 212 scanning from TWAIN or WIA 147 sending faxes 99, 211 typical installation 16 uninstalling Macintosh 23 Windows components 20 source, printing by 42 spaces, entering with control panel 81, 222 special media printing on 61, 203 specifications 29 specifications acoustic emissions 380 electrical 378, 379 environmental 379 features 5 HP LaserJet 3050 features 2 paper 33 physical 378 specks, troubleshooting 334 speed fax, troubleshooting 346 HP LaserJet 3050 2 HP LaserJet 3052/3055 3 HP L
models including 4 paper specifications 33, 34 size specifications 378 tray 3 loading media 40, 41 locating 12 models including 4 part number 366 trays capacities 2, 3, 4 Configuration page 269 copying, changing selection 134, 232 default settings, changing 44 feeding problems, troubleshooting 339 included 4 jams, clearing 254, 311, 312 loading 38 loading paper 40 locating on HP LaserJet 3050 7 locating on HP LaserJet 3052/3055 10 locating on HP LaserJet 3390/3392 12 paper specifications 33, 34 part numbers
supplies, ordering 374 weight all-in-one 378 paper specifications 33 white or faded stripes 347 WIA-compliant software, scanning from 147 Windows DHCP 164 driver settings 48 drivers supported 17 drivers, accessing 19 faxing from 99, 211 installing software 20 LPD 177 scanning from all-in-one control panel 141 scanning from TWAIN or WIA software 147 scanning to e-mail 142, 236 scanning to folder 143, 236 software components 20 uninstalling software 20 Word, faxing from 100, 212 wrinkles, troubleshooting 337
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