Manual

Control panel message Description Recommended action
the wall, plug in a telephone, and try
making a call. Plug the all-in-one phone
cord into a jack for another phone line.
Try a different phone cord.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the all-in-one box.
Device error. [ ] to cont.
The all-in-one experienced an internal
communication error.
This is a warning message only. Job output
might be affected.
Device is busy. Try again later The all-in-one is currently in use. Wait for the all-in-one to finish the current
job.
Doc feeder jam Clear, Reload A piece of media is jammed in the ADF tray. Open the document release door, clear the
jam, close the document release door, and
reload the paper into the ADF tray.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the all-in-one box.
Document feeder mispick. Reload Media in the ADF tray was not picked up. Remove the media from the ADF tray, and
then reload it.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the
support flyer that came in the all-in-one box.
Engine error press
The all-in-one experienced an internal
communication error.
This is a warning message only. Job output
might be affected.
Fax delayed – Send memory full
Fax memory is full.
Cancel the fax by pressing or Cancel.
Resend the fax. You might need to send
the fax in multiple sections if the error
occurs again.
Fax is busy Canceled send The fax line to which you were sending a
fax was busy. The all-in-one has canceled
sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check that the Redial if busy option is
enabled.
Check for a dial tone on the phone line by
pressing Start Fax.
Make sure that the phone is working by
disconnecting the all-in-one, plugging in a
telephone to the phone line, and making a
voice call.
Plug the all-in-one phone cord into a jack
for another phone line, and then try sending
the fax again.
Try a different phone cord.
Table 13-1 Alert and warning messages (continued)
324 Chapter 13 Troubleshooting ENWW