HP LaserJet M1120 MFP Series User Guide
HP LaserJet M1120 MFP Series User Guide
Copyright and License Trademark Credits © 2008 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of the Microsoft Corporation. The information contained herein is subject to change without notice.
Table of contents 1 Product basics Product comparison ............................................................................................................................. 2 Product features ................................................................................................................................... 3 Product walkaround .............................................................................................................................. 4 Front view ...................
Supported printer drivers for Macintosh ............................................................................. 20 Priority for print settings for Macintosh .............................................................................. 20 Change printer-driver settings for Macintosh ..................................................................... 20 Software installation types for Macintosh ..........................................................................
Set the print orientation ...................................................................................................................... 45 Use watermarks ................................................................................................................................. 45 Save toner .......................................................................................................................................... 45 Print on both sides of the paper (duplex printing) ............
Secure the embedded Web server .................................................................................... 71 Manage supplies ................................................................................................................................ 72 Check and order supplies .................................................................................................. 72 Replace supplies .....................................................................................................
Software utilities, drivers, and electronic information ....................................................... 114 HP direct ordering for accessories or supplies ................................................................ 114 HP service information ..................................................................................................... 114 HP service agreements ...................................................................................................
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1 ENWW Product basics ● Product comparison ● Product features ● Product walkaround ● Supported operating systems ● Supported product software 1
Product comparison The product is available in the following configurations. 2 Base models Network models ● Print letter-size pages at speeds up to 20 pages per minute (ppm) and A4-size pages at speeds up to 19 ppm. Base model, plus: ● Priority input tray holds up to 10 sheets of print media. ● Tray 1 holds up to 250 sheets of print media or 10 envelopes. ● Manual two-sided (duplex) printing and copying. ● Hi-Speed USB 2.0 port. ● 32-MB random-access memory (RAM). ● Flatbed scanner.
Product features ● Prints letter-size pages at speeds up to 20 ppm and A4-size pages at speeds up to 19 ppm. ● Prints at 600 dots per inch (dpi) and FastRes 1200 dpi. ● Includes adjustable settings to optimize print quality. Copy ● Copies at 300 dots per inch (dpi). Memory ● Includes 32-megabyte (MB) random-access memory (RAM). Paper handling ● Priority input tray holds up to 10 pages. ● Tray 1 holds up to 250 sheets of print media or 10 envelopes.
Product walkaround Front view 1 2 3 6 1 Scanner lid 2 Control panel 3 Print-cartridge door latch 4 Output bin 5 Priority input tray 6 Tray 1 5 4 Back view 7 9 4 7 Interface ports 8 Power switch 9 Power connector Chapter 1 Product basics 8 ENWW
Interface ports All models have a Hi-Speed USB 2.0 port, and network models also have a 10/100 Base-T Ethernet port. 1 2 1 Hi-Speed USB 2.0 port 2 Ethernet port (network models only) Serial number and model number location The serial number and product model number label is on the rear of the product.
Supported operating systems The product supports the following operating systems: Full software installation Print and scan drivers only ● Windows XP (32-bit) ● Windows XP (64-bit) ● Windows Vista (32-bit) ● Windows Vista (64-bit) ● Windows 2000 ● Windows 2003 Server (64-bit) ● Windows 2003 Server (32-bit) ● Mac OS X v10.3, v10.4, and later NOTE: For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported.
Macintosh software ● HP Product Setup Assistant ● HP Uninstaller ● HP LaserJet software ◦ HP Scan ◦ HP Director ◦ Scan to e-mail program ◦ HP Photosmart Supported printer drivers The product comes with software for Windows and Macintosh that allows the computer to communicate with the product. This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks.
8 Chapter 1 Product basics ENWW
2 ENWW Control panel ● Control-panel walkaround ● Control-panel menus 9
Control-panel walkaround 1 2 3 4 5 6 7 8 9 10 1 Control-panel display ● Shows status information, menus, and error messages 2 Left arrow button ● Navigates to the previous item in the list, or decreases the value of numeric items. With some numeric items, pressing the button once decreases the value by 1, while pressing and holding the button decreases the value by 10.
Control-panel menus Use the control-panel menus To gain access to the control-panel menus, use the following steps. 1. Press Setup. 2. Use the arrow buttons to navigate the listings. ● Press OK to select the appropriate option. ● Press Cancel to cancel an action or return to the Ready state.
Table 2-2 Reports menu Menu Item Description Demo page Prints a page that demonstrates print quality. Menu structure Prints a control-panel menu layout map. The active settings for each menu are listed. Config report Prints a list of all the product settings. Includes network information when the product is connected to the network. Table 2-3 System setup menu Menu Item Sub-menu item Language (List of available control-panel display languages.) Paper setup Def.
3 ENWW Software for Windows ● Supported operating systems for Windows ● Printer driver ● Priority for print settings ● Open the printer driver and change the print settings ● Software installation types for Windows ● Remove software for Windows ● Supported utilities for Windows 13
Supported operating systems for Windows The product supports the following Windows operating systems: Full software installation Print and scan drivers only ● Windows XP (32-bit) ● Windows XP (64-bit) ● Windows Vista (32-bit) ● Windows Vista (64-bit) ● Windows 2000 ● Windows 2003 Server (64-bit) ● Windows 2003 Server (32-bit) Printer driver The product comes with software for Windows that allows the computer to communicate with the product. This software is called a printer driver.
Open the printer driver and change the print settings Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the device for all print jobs configuration settings Windows 2000, XP, Server 2003, and Vista 1. On the File menu in the software program, click Print. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common.
Software installation types for Windows The following software installation types are available: ● Easy. Installs the full software solution. ● Advanced. Use this option to select which software and drivers to install. Remove software for Windows 16 1. Click Start, and then click All Programs. 2. Click HP, and then click HP LaserJet M1120. 3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Supported utilities for Windows Embedded Web server (network models only) Network models are equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox. The embedded Web server resides on the device. It is not loaded on a network server.
18 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ● Scan from the product and HP Director (Macintosh) 19
Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems: ● Mac OS X v10.3, v10.4 and later NOTE: For Mac OS v10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration settings you must select the saved preset option every time you open a program and print. NOTE: Configuration settings might not be available in Classic mode. Software installation types for Macintosh Install Macintosh software for direct connections (USB) 1. Insert the device CD into the CD-ROM drive and run the installer.
Supported utilities for Macintosh Embedded Web server (network models only) Network models are equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox. The embedded Web server resides on the device. It is not loaded on a network server.
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. On the File menu, click Print. 2. Select the driver. 3. Open the Layout pop-up menu. 4. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. Next to Layout Direction, select the order and placement of the pages on the sheet. 6.
Scan from the product and HP Director (Macintosh) For more information about tasks and settings described in this section, see the HP Director online Help. Scanning tasks To scan to a software program, scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the program is not TWAIN-compliant, save the scanned image to a file then place, open, or import the file in the software program. Use page-by-page scanning 1.
26 Chapter 4 Use the product with Macintosh ENWW
5 ENWW Connectivity ● Connect the product directly to a computer with USB ● Printer sharing disclaimer ● Supported network operating systems ● Supported network protocols ● Install the product on a network (network models only) 27
Connect the product directly to a computer with USB NOTE: Do not connect the USB cable from the product to the computer until the installer prompts you to do so. 1. Insert the product CD into your computer. If the software installer does not start, navigate to the setup.exe file on the CD and double-click the file. 2. Follow the installer instructions. 3. Allow the installation process to complete, and then restart the computer.
Supported network protocols ● TCP/IP Install the product on a network (network models only) Connect the product to the network To connect a network model to a network, you need the following items: ● Wired TCP/IP network ● Ethernet cable (RJ-45) 1. Connect the Ethernet cable to an available port on the Ethernet hub or router. 2. Connect the Ethernet cable to the Ethernet port on the back of the product. 3.
30 Chapter 5 Connectivity ENWW
6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Special paper or print media guidelines ● Load paper and print media ● Configure trays 31
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in the print driver before printing. Table 6-1 Supported paper and print media sizes 1 Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A3 297 x 420 mm (11.69 x 16.
Table 6-2 Supported envelopes and postcards (continued) Size Dimensions Priority input tray Envelope C5 162 x 229 mm (6.93 x 9.84 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) Double postcard 148 x 200 mm (5.83 x 7.87 inches) Tray 1 Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results.
Load paper and print media Priority input tray The priority input tray is accessed from the front of the product. The product prints from the priority input tray before attempting to print from tray 1. The priority input tray holds up to 10 sheets of 75 g/m2 (20 lb) media or one envelope, one transparency, or one card. You can use the priority input tray to print the first page on media different from the remainder of the document.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. Do not fan the media. This reduces jams by preventing multiple sheets of media from feeding through the product at one time. Configure trays To set the default paper size or type from the control panel, complete the following steps. Configure trays for copy jobs 1. On the product control panel, press Setup. 2. Use the arrow buttons to select System setup, and then press OK.
7 Print tasks This section provides information about common printing tasks.
Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by Type for special print media, such as labels or transparencies. Always print by Size for envelopes. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3.
Type is Media specifications Priority input tray Tray 1 capacity2 Letterhead 75 g/m2 (20 lb) to 104 g/m2 (27 lb) Up to 10 sheets Up to 250 sheets The maximum stack height for tray 1 is 25 mm (1 inch). 2 Get help for any print option Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver.
Cancel a print job If the print job is currently printing, cancel it by pressing Cancel on the product control panel. NOTE: Pressing Cancel clears the job that the product is currently processing. If more than one process is running, pressing Cancel clears the process that currently appears on the product control panel. You can also cancel a print job from a software program or a print queue. To stop the print job immediately, remove the remaining print media from the product.
Create booklets You can copy two pages on one sheet of paper so you can fold the pages in the center to form a booklet. The device arranges the pages in the correct order. For example, if the original document has eight pages, the device prints pages 1 and 8 on the same sheet. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. Select Print On Both Sides. 5.
Print on special media Make sure that the paper or print media that you are using meets HP specifications. Generally, smoother paper provides better results. 1. Open the media input tray and remove any media. 2. Load the media. Make sure that the top of the media is forward and the side to be printed on is facing up. 3. Adjust the media guides to the length and width of the media. 4.
Use different paper and print covers 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper/Quality tab, select the appropriate paper. 4. Click Use different paper. 5. Select the pages that you want to use to print specific pages on different paper. 6. To print front or back covers, select Add Blank or Preprinted Cover. 7. Click OK. NOTE: The paper size must be the same for all pages of the print job.
Resize documents Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, select % of normal size, and then type the percentage by which you want to reduce or enlarge the document.
3. On the Paper/Quality tab, select the type from the Type is drop-down list. 4. Click OK. Set the print orientation 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Finishing tab, select either Portrait or Landscape in the Orientation section. 4. Click OK. Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1.
Print on both sides of the paper (duplex printing) NOTE: The printer driver also contains instructions and graphics for manually duplexing. 1. In the software program, open the properties (printer driver). 2. On the Finishing tab, select Print on Both Sides (Manually). NOTE: If the Print on Both Sides option is dimmed or unavailable, open the properties (printer driver). On the Device Settings tab or the Configure tab, select Allow Manual Duplexing, and then click OK. Repeat steps 1 and 2. 46 3.
ENWW 6. Maintaining the same orientation, place the stack of media in the input tray again. The printed side should be facing down with the top edge feeding into the product first. 7. On the product control panel, press OK and wait for the second side to print.
Print multiple pages on one sheet of paper in Windows You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the Document Options drop-down list, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5.
Economy settings EconoMode The EconoMode setting in the product printer driver conserves toner. Archive print Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. ENWW 1. On the control panel, press Setup. 2. Use the arrow buttons to select Service, and then press OK. 3. Use the arrow buttons to select Archive print, select On or Off, and then press OK.
50 Chapter 7 Print tasks ENWW
8 ENWW Copy ● Load originals ● Use copy ● Copy settings ● Copy a book ● Copy photos ● Duplex (two-sided) copy jobs 51
Load originals 1. Lift the flatbed scanner cover. 2. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the corner indicated by the icon on the scanner. 3. Gently close the lid. Use copy One-touch copy 1. Load the document onto the flatbed scanner. 2. Press Start Copy on the product control panel to start copying. 3. Repeat the process for each copy. Multiple copies Change the number of copies for the current job 1.
4. Use the arrow buttons to set the number of copies (between 1 and 99) that you want as the default. 5. Press OK to save your selection. Cancel a copy job To cancel a copy job, press Cancel on the product control panel. If more than one process is running, pressing Cancel clears the process that currently appears on the product control-panel display. NOTE: If you cancel a copy job, clear the document from the flatbed scanner. Reduce or enlarge copies Reduce or enlarge copies for the current job 1.
Reduction/enlargement settings ● Original=100% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91% ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% NOTE: When using the 2 pages/sheet or 4 pages/sheet setting, select the page orientation (portrait or landscape). Copy settings Copy quality Five copy-quality settings are available: Text, Draft, Mixed, Film photo, and Picture. The factory-set default for copy quality is Text. This setting is the best for items that contain mostly text.
Clean the scanner glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy. 1. Turn off the product, unplug the power cord from the electrical socket, and raise the lid. 2. Clean the glass by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive glass cleaner.
4. Use the arrow buttons button to adjust the setting. Move the slider to the left to make all of the copies lighter than the original, or move the slider to the right to make all of the copies darker than the original. 5. Press OK to save the selection. Change copy job print density Increasing the print density at the product control panel darkens the print on the page. 1. On the control panel, press Setup. 2. Use the arrow buttons to select System setup, and then press OK. 3.
● Bond ● Recycled ● Color ● Light ● Heavy ● Cardstock ● Envelope #10 ● Rough Change the default media-size setting 1. On the product control panel, press Setup. 2. Use the arrow buttons to select System setup, and then press OK. 3. Use the arrow buttons to select Paper setup, and then press OK. 4. Use the arrow buttons to select Def. paper size, and then press OK. 5. Use the arrow buttons to select a media size, and then press OK. 6. Press OK to save the selection.
Copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the corner indicated by the icon on the scanner. 2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: 4. 58 Pressing on the flatbed cover with too much force can break the lid hinges. Press Start Copy.
Copy photos 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upperleft corner of the photo at the corner indicated by the icon on the scanner. 2. Gently close the lid. 3. Adjust the copy quality setting to Film photo. 4. Press Start Copy. Duplex (two-sided) copy jobs Copy a two-sided original to a one-sided document Copies resulting from these procedures are printed on one side, and need to be hand-collated. ENWW 1.
Copying a two-sided original to a two-sided document 60 1. Load the first page of the document to be copied face-down onto the flatbed scanner, and then close the scanner lid. 2. Press Start Copy. 3. Flip the page on the scanner to the second side, and then close the scanner lid. 4. Remove the copied page from the output bin and place it face down into the priority input tray with the top edge feeding into the device first. 5. Press Start Copy. 6.
9 ENWW Scan ● Load originals for scanning ● Use scan ● Scan settings ● Scan a book ● Scan a photo 61
Load originals for scanning 1. Lift the flatbed scanner cover. 2. Place the original document face-down on the flatbed scanner with the upper-left corner of the document at the corner indicated by the icon on the scanner. 3. Gently close the lid. Use scan Scan methods Scan jobs can be performed in the following ways. ● Scan from the computer by using HP LaserJet Scan (Windows) ● Scanning by using HP Director (Macintosh). See Scan from the product and HP Director (Macintosh) on page 25.
While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program. Scan from a TWAIN-compliant program Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner.
Scan settings Scan file format The file format of a scanned document or photo depends on the scan type as well as the object being scanned. ● Scanning a document or a photo to a computer results in the file being saved as a .TIF file. ● Scanning a document to email results in the file being saved as a .PDF file. ● Scanning a photo to e-mail results in the file being saved as a .JPEG file. NOTE: Different file types can be selected when using the scan software program.
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs.
2. Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass. They might seep under it and damage the product. 3. 66 To prevent spotting, dry the glass by using a chamois or cellulose sponge.
Scan a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the corner indicated by the icon on the scanner. 2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface. CAUTION: Pressing on the flatbed cover with too much force can break the lid hinges. 4. ENWW Scan the book by using one of the scanning methods.
Scan a photo 68 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo at the corner indicated by the icon on the scanner. 2. Gently close the lid. 3. Scan the photo by using one of the scanning methods.
10 Manage and maintain the product ENWW ● Information pages ● Embedded Web server (network models only) ● Security features ● Manage supplies 69
Information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System setup menu on the control panel or the embedded Web server (network models only). See Control panel on page 9.
Embedded Web server (network models only) Network models are equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser, such as Microsoft Internet Explorer, Safari, or Netscape Navigator.
Manage supplies Check and order supplies You can check the supplies status by using the product control panel. Hewlett-Packard recommends that you place an order for a replacement print cartridge when Low message for a print cartridge first appears.
a language line interpreter will connect approximately one minute after the beginning of the call. The language line interpreter is a service that will translate between you and the representative for the HP fraud hotline. Recycle supplies To install a new HP print cartridge, follow the instructions that are included in the box that contains the new supply, or see the getting started guide. To recycle supplies, place the used supply in the box in which the new supply arrived.
74 2. Grasp the handle on the print cartridge and then pull the cartridge straight out to remove it. See the recycling information inside the print cartridge box. 3. Rock the print cartridge back and forth. 4. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape. 5. Insert the cartridge into the product until it is firmly in place.
6. Close the print-cartridge door. CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. Clean the product Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems.
2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the backing. 3. Dry the backing by using a chamois or soft cloth. CAUTION: 4. Do not use paper-based wipes because they might scratch the backing.
11 Problem solve ENWW ● Problem-solving checklist ● Control-panel messages ● Control-panel display problems ● Clear jams ● Solve image-quality problems ● Solve connectivity problems ● Solve software problems 77
Problem-solving checklist Follow these steps when trying to solve a problem with the product. Step number Verification step Possible problems Solutions 1 Is the power on? No power due to failed power source, cable, switch, or fuse. 1. Verify that the product is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the product directly into the wall or into a different outlet.
Step number Verification step Possible problems 6 Does the product scan to the The cable is not connected correctly. computer? Software is not installed correctly or an error occurred during software installation. Initiate a scan from the basic desktop software at your computer. Solutions Reconnect the cable. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting.
Control-panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the product is receiving print data or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.
Critical error messages Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service. Critical error message-tables Control panel message Description Recommended action 50.1 Fuser Error The product has experienced an internal hardware error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it.
Control panel message Description Recommended action If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on. If the error persists, contact HP. See www.hp.com/support/LJM1120 or the support flyer that came in the product box. 52 Scanner Error The product has experienced a scanner error.
Control-panel display problems CAUTION: Static electricity can cause unexpected black lines or dots to appear on the product controlpanel display. Do not touch the product control-panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a low-humidity environment). Unexpected lines or dots might appear on the product control-panel display, or the display might become blank if the product is exposed to an electric or magnetic field.
Where to look for jams Jams can occur in these locations: ● In input areas ● In output areas ● In the print-cartridge area Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the product. Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
ENWW 3. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product. 4. Open tray 1 and remove the media stack. 5. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product.
6. 86 Replace the print cartridge and close the print-cartridge door.
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product.
Clear jams from the print-cartridge area CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. 1. Open the print-cartridge door, and remove the print cartridge.
Avoid repeated jams ENWW ● Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. ● Verify that the media guides are properly adjusted. ● Check that the input tray is securely in place. ● Do not add print media into the input tray while the product is printing. ● Use only HP-recommended media types and sizes. ● Do not fan media prior to loading it in a tray.
Solve image-quality problems Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. General print-quality issues The following examples depict letter-size paper that has passed through the product short-edge-first. These examples illustrate problems that would affect all of the pages that you print.
Problem Cause Solution The media might not meet HP specifications. Use a different paper with a lighter basis weight. See Paper and print media on page 31. The priority input tray might be installed incorrectly. Make sure that the priority input tray is in place. The print-density setting is too high. Decrease the print-density setting through the print driver. This decreases the amount of background shading. Very dry (low humidity) conditions can increase the amount of background shading.
Problem Cause Solution Marks repeatedly appear at even intervals on the page. The product is not set to print on the type of media on which you want to print. In the printer driver, make sure that the appropriate media type is selected. Print speed might be slower if you are using heavy paper. Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the paper path. See Clean the paper path on page 75.
Problem Cause Solution The printed page contains wrinkles or creases. The media might be loaded incorrectly or the input tray might be too full. Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray. Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load paper and print media on page 35. The media might not meet HP specifications.
● Do not use media that is designed for inkjet printers only. Use media that is designed for laser printers. ● Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of thermography. ● Do not use raised or embossed letterhead. ● The product uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (200°C or 392°F for 0.1 second).
Problem Cause More than one sheet feeds at The media tray might be overloaded. one time. The product does not pull media from the media input tray. Solution Remove all media from the tray, and then return some of the media to the tray. See Load paper and print media on page 35. The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. The media might have been fanned before it was loaded.
Problem Cause Solution Pages did not print. The product might not be pulling media correctly. See Media-handling problems on page 93. The media might be jamming in the product. Clear the jam. See Clear jams on page 83. The USB cable or the network cable might be defective or incorrectly connected. ● Disconnect the cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB or network cable. The product IP address might have been changed.
Image problems Problem Cause Solution Images are missing or faded. The print-cartridge might be defective. Replace the print cartridge. See Print cartridge on page 73. The original might be of poor quality. If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition. The contrast settings might be set incorrectly.
Media-handling problems Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping. The paper has variability from one side to the other. Turn the paper over.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the product. See Load paper and print media on page 35 for more information. The original might have been loaded incorrectly. On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the corner of the glass indicated by the icon on the scanner. The sealing tape might not have been removed from the print cartridge.
Scan problems Solve scanned-image problems Problem Cause Solution The scanned image is of poor quality. The original might be a second-generation photo or picture. ● To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better. ● Verify that the resolution settings are correct for the type of scan job that you are performing. See Scanner resolution and color on page 64.
ENWW Problem Cause Solution The scan takes too long The resolution or color level is set too high. Change the resolution and color settings to the correct settings for your job. See Scanner resolution and color on page 64. The software is set to scan in color. The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white.
Scan-quality problems Prevent scan-quality problems The following are a few simple steps you can take to improve copy and scan quality. ● Use high-quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Load paper and print media on page 35 for instructions. ● Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color on page 64 for more information.
ENWW 3. Print a configuration page at the product control panel. If the page does not print correctly, the problem is with the hardware. Contact HP. See www.hp.com/support/LJM1120 or the support flyer that came in the product box. 4. Print a demo page at the control panel. If the page prints, the problem is with the printer driver. Try printing from another printer driver. 5. Try printing from a different program.
Solve connectivity problems Solve direct-connection problems If the product is experiencing connection issues while directly connected to a computer, complete the following steps: 1. Make sure that USB cable is no longer than 3 meters (9 feet). 2. Make sure that both ends of the USB cable are connected. 3. Make sure that the cable is a USB 2.0 Hi-Speed-certified cable. 4. If the error persists, use a different USB cable.
Use the command prompt to ping the product from the computer. For example: ping 192.168.45.39 Ensure that the ping displays round-trip times. If you are able to ping the product, verify that the IP address configuration for the product is correct on the computer. If it is correct, delete and then add the product again. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network. 4.
Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory.
Table 11-1 Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued) A print job was not sent to the product that you wanted. Cause Solution The print queue might be stopped. Open the print queue, and then click Start Jobs. The wrong product name or IP address is being used. Another product with the same or similar name, IP address, or "Rendezvous" or "Bonjour" host name might have received your print job.
Table 11-1 Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued) When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected. Cause Solution from the chain and connect the cable directly to the USB port on the host computer. NOTE: 108 Chapter 11 Problem solve The iMac keyboard is a nonpowered USB hub.
A ENWW Accessories and ordering information ● To order supplies in the U.S., go to www.hp.com/sbso/product/supplies. ● To order supplies worldwide, go to www.hp.com/ghp/buyonline.html. ● To order supplies in Canada, go to www.hp.ca/catalog/supplies. ● To order supplies in Europe, go to www.hp.com/go/ljsupplies. ● To order supplies in Asia-Pacific, go to www.hp.com/paper/. ● To order accessories, go to www.hp.com/go/accessories.
Supplies Product name Description Part number Replacement print cartridge Average yield for the print cartridge is approximately 2,000 pages.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M1120 and M1120n One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM1120. HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com. Telephone support HP provides free telephone support during the warranty period.
Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. Repacking the device If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps below to repack the device before shipping it.
C Specifications This section contains the following information about the product: ENWW ● Physical specifications ● Electrical specifications ● Power consumption ● Environmental specifications ● Acoustic emissions 117
Physical specifications Table C-1 Physical specifications Product Height Depth Width Weight HP LaserJet M1120 308 mm (12.1 inches) 363 mm (14.3 inches) 437 mm (17.2 inches) 8.2 kg (18.7 lb) HP LaserJet M1120n 308 mm (12.1 inches) 363 mm (14.3 inches) 437 mm (17.2 inches) 8.2 kg (18.7 lb) Electrical specifications CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and void the product warranty.
Environmental specifications Table C-4 Environmental specifications1 Temperature Relative humidity 1 Recommended Operating Storage 15° to 32.5° C 15° to 32.5° C –20° to 40° C (59° to 90.5° F) (59° to 90.5° F) (–4° to 104° F) 10% to 80% 10% to 80% 95% or less Values are subject to change. Acoustic emissions Table C-5 Acoustic emissions ENWW Sound Power Level Declared per ISO 92961 Printing (19 ppm) LWAd = 6.
120 Appendix C Specifications ENWW
D Regulatory information This section contains the following regulatory information: ENWW ● FCC compliance ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 121
FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. HP LaserJet print supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package.
package to a U.S. Postal Service carrier or drop off at a U.S.Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit http://www.hp.com/recycle or call 1-800-340-2445. Requested UPS pickup will be charged normal pickup rates. Information subject to change without notice.
● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment/index.html.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company DoC#: BOISB-0604-03-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M1120, M1120n, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
O:表示在此部件所用的所有同类 材料中，所含的此有毒或有害物质 均低于 SJ/T11363-2006 的限制要 求。 X:表示在此部件所用的所有同类 材料中，至少一种 所含的此有毒或有害物质 高于 SJ/T11363-2006 的限 制要求。 NOTE: ENWW 引用的“环 保使用期限”是根据在正常温度和湿度条件下操作使用产 品而确定的。 Safety statements 129
130 Appendix D Regulatory information ENWW
Glossary browser Short for Web browser, a software program that is used to locate and open Web pages. collate The process of printing a multiple-copy job in sets. When collate is selected, the product prints an entire set before printing additional copies. Otherwise, the product prints the specified number of copies of one page before printing the subsequent pages. contrast The difference between the dark and light areas of an image.
surge protector A device that protects a power supply and communications lines from electrical surges. TWAIN An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAINcompliant program, a scan can be initiated from within the program. URL Uniform resource locator, the global address of documents and resources on the Internet.
Index A accessibility features 3 accessories part numbers 110 acoustic emissions 119 advanced software installation alert messages 80 authorized dealers 114 6 B background shading, troubleshooting 91 bands and streaks, troubleshooting 90 batteries included 124 bin, output capacity 3 jams, clearing 87 locating 4 black and white scanning 65 blank copies, troubleshooting 99 blank pages printing 43 troubleshooting 95 blank scans, troubleshooting 102 booklet settings Windows 41 books copying 58 scanning 67 C
density, print changing settings 41 changing settings for copy jobs 56 device status Macintosh Services tab 24 dimensions media 33 disposal, end-of-life 124 dots per inch (dpi) specifications 3 dots, troubleshooting 90 dpi (dots per inch) scanning 64 specifications 3 drivers Macintosh settings 23 operating systems supported 7 presets (Macintosh) 23 settings 14, 15, 20 supported 14 E e-mail, scanning to Macintosh 25 resolution settings 65 easy software installation 6 EconoMode setting 45 edge-to-edge printin
M Macintosh driver settings 20, 23 drivers supported 7 installing printing system for direct connections 21 installing printing system for networks 21 Intel Core Processor 6 PPC 6 print settings 20 problems, solving 106 resize documents 23 scanning from control panel 25 scanning from TWAINcompliant software 62 scanning page-by-page 25 scanning to e-mail 25 scanning to file 25 support 114 supported operating systems 6, 20 USB card, troubleshooting 107 Macintosh driver settings custom-size paper 23 Services t
part numbers cables 110 supplies 110 peer-to-peer printing disclaimer 28 phone numbers HP fraud hotline 72 photos copying 59 scanning 68 scanning, troubleshooting 100 physical specifications 118 pixels per inch (ppi), scanning resolution 64 portrait orientation, setting 45 ports cables, ordering 110 locating 5 troubleshooting Macintosh 107 types included 3 power requirements 118 power consumption 118 power switch, locating 4 ppi (pixels per inch), scanning resolution 64 presets (Macintosh) 23 print cartridg
scatter, troubleshooting 93 serial number, locating 5 service critical error messages 81 HP-Authorized Dealers 114 part numbers 110 repacking device 116 service agreements 116 Service menu 12 Services tab Macintosh 24 settings driver presets (Macintosh) 23 drivers 15, 20 network printing 29 priority 14, 20 shipping device 116 size 118 size, copy reducing or enlarging 53 troubleshooting 99 size, media tray selection 38 skewed pages 92, 94 slow speed, troubleshooting scanning 101 smeared toner, troubleshootin
toner specks 90 USB cables 96 wrinkles 93 TWAIN-compliant software, scanning from 62 types, media tray selection 38 scanning from TWAIN or WIA software 62 software components 13, 17 supported operating systems 6, 14 Windows driver settings booklets 41 wrinkles, troubleshooting 93 U uninstalling Windows software 16 USB port locating 5 Macintosh installation 21 troubleshooting 96 troubleshooting Macintosh 107 type included 3 Use different paper/covers 43 V vertical lines, troubleshooting 90 vertical white o
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