Manual

Scan problems
Solve scanned-image problems
Problem Cause Solution
The scanned image is of poor
quality.
The original might be a second-generation
photo or picture.
●
To eliminate the patterns, try reducing
the size of the image after scanning.
●
Print the scanned image to see if the
quality is better.
●
Verify that the resolution settings are
correct for the type of scan job that you
are performing. See
Scanner
resolution and color on page 64.
The image that appears on the screen might
not be an accurate representation of the
quality of the scan.
●
Try adjusting your computer monitor
settings to use more colors (or levels of
gray). Typically, you make this
adjustment by opening Display in
Windows Control Panel.
●
Try adjusting the resolution settings in
the scanner software. See
Scanner
resolution and color on page 64.
The original might have been loaded
incorrectly.
Verify that the original is loaded correctly on
the flatbed scanner. See
Load paper and
print media on page 35.
The scanner might be dirty. Clean the scanner. See Clean the scanner
glass on page 65.
The graphics settings might not be suitable
for the type of scan job that you are
performing.
Try changing the graphics settings. See
Scanner resolution and color on page 64.
Part of the image did not scan. The original might have been loaded
incorrectly.
Verify that the original is loaded correctly on
the flatbed scanner. See
Load originals for
scanning on page 62.
A colored background might be causing
images in the foreground to blend into the
background.
Try adjusting the settings before you scan
the original or enhancing the image after you
scan the original.
The original is too small. The minimum size that the flatbed scanner
supports is 25 x 25 mm (1 x 1 inch).
The media size is incorrect. In Scan settings, make sure that the input
media size is large enough for the document
that you are scanning. .
100 Chapter 11 Problem solve ENWW