HP Storage Provisioning Manager (SPM) Version 1.2 User Guide Abstract This guide provides information to successfully install, configure, and manage the HP Storage Provisioning Manager (SPM).
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Contents 1 Introduction ....................................................................................... 9 Data storage and SPM ................................................................................................................ 9 SPM environment ........................................................................................................................ 9 Minimum requirements ......................................................................................................
Creating a new port on an unmanaged array ........................................................................ Setting SAN IDs on managed arrays .................................................................................... Deleting an array ............................................................................................................... Managing volume properties .....................................................................................................
Glossary ............................................................................................ 75 Index ................................................................................................. 79 HP Storage Provisioning Manager (SPM) Version 1.
Figures 1 Understanding the SPM environment ......................................................................... 10 2 Interactions between the server administrator, storage architect, and storage administrator .......................................................................................................... 12 3 Identifying regions of the SPM interface, Catalog summary ..........................................
Tables 1 Catalog access rights .............................................................................................. 24 2 Entity access rights .................................................................................................. 24 3 Fulfillment status icons .............................................................................................. 59 4 Document conventions .............................................................................................
1 Introduction Data storage and SPM HP Storage Provisioning Manager (SPM) is a software tool that manages storage provisioning within the HP Insight Dynamics software environment. It provides a secure service-centric management interface to storage, enabling storage requests to be fulfilled with available storage services from the SPM catalog, and securely automating storage management tasks by interfacing directly with storage arrays. SPM is always working, even when the user interface is not running.
HP Services, the Insight Dynamics infrastructure orchestration capabilities can be used to automate storage operations through OO workflows. SPM also supports environments with arrays that are managed manually (no automation through SMI-S or OO workflows). “Figure 1” on page 10 shows the relationships between the applications, servers, and arrays comprising the overall SPM environment.
Minimum requirements SPM supports the following EVAs: Models Firmware CV EVA EVA3000, EVA5000, EVA4x00, EVA6x00, and EVA8x00 See the “HP StorageWorks Enterprise Virtual Array Compatibility Reference” on the Command View EVA Manuals page at http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&taskId=135& prodClassId=-1&contentType=SupportManual&docIndexId=64179&prodTypeId=18964&prodSeriesId=471497 In most instances, version 9.0x and later (minimum), or 9.
2. 3. 4. The server administrator uses HP Insight Dynamics to create storage service requests by creating logical server storage pool entries via the Manage Storage Pools menu item. HP Insight Dynamics enables the server administrator to browse and select storage from the catalog that matches the requirements specified in the storage request. Storage requests can also be created and modified in SPM. See “Managing service requests” on page 53.
NOTE: Although separate roles are listed, your organization may have one person perform multiple roles, or multiple people performing the same role. For example, a storage array management team and a SAN management team would each have a person acting as storage architect. The initial order of operations remains the same no matter who performs them. Browsing storage catalog entities Log into SPM to begin using the storage catalog.
1. Masthead with login information 2. Navigation tree 3. Global menu 4. Context-sensitive List View 5. Bread crumbs 6. Refresh button 7. Selected item information 8. Context-sensitive actions buttons Figure 3 Identifying regions of the SPM interface, Catalog summary . The Catalog Summary window contains the "Request Summary", "Resource Summary", and "Service Summary" areas. Hyperlinks connect to the corresponding items in the SPM interface.
• Click the Fulfilled button to display just the items in the list which are currently fulfilled (the service request is matched to storage service). • Click the Unfulfilled button to display just the items in the list which are currently unfulfilled (the service request is not yet matched to storage service). • Click the Nonconforming button to display items in the list which are fulfilled, but for which the match between the service request and the storage service is not exact.
5. To change the order in which the columns are displayed, highlight a column title and use the up and down arrow buttons (located below the Selected Columns list) to move it to the preferred location. 6. To revert to the default settings for the current tab only, click the Reset Columns button. 7. Repeat this procedure for each of the preferred tabs at the top of the dialog box. 8. Click OK to save these settings.
2 Getting started with SPM Installing SPM SPM runs on the same Central Management Server (a ProLiant Windows system) as the Insight Dynamics solution. It is installed with the logical servers feature in HP Insight Virtualization Manager software, part of the HP Insight Dynamics suite. You must have Microsoft® .NET 3.5SP1 installed on the Central Management Server to use the SPM software.
Logging in to SPM SPM accepts your existing Windows credentials for both logging in and managing access control. The credentials you give must be known to the server running the SPM service. If the server is joined to a Microsoft Windows Active Directory domain, the domain credentials can also be used. Initially, only members of the server-specific local Administrators group are able to log in.
3 Configuring the storage catalog The SPM storage catalog contains all the entities—every service group, service request, array, and volume service—you add to the catalog. Begin building the storage catalog by defining the classification system using Tags. See the document HP Logical Server Management Best Practices on http://www.hp.com/go/insightdynamics/docs.
To define Catalog tags: 1. From the Global menu, select Catalog > Define Tags. Alternatively, click the Actions Define Tags button. The Define Tags dialog box appears. 2. Click Add. The newly created, empty entry appears in blue on the next empty line of the table. 3. Click on the empty entry in the Namespace column, then enter the preferred Namespace. A Namespace is a container for tags. The same tag value can be used in different Namespaces and functions separately.
2. Click Add. The newly created entry appears in blue on the next empty line of the table. 3. Click on the empty entry and enter the name to assign to the SAN ID. SAN IDs are case sensitive. If used with Insight Dynamics, they much be an exact match with the Fabric Names from Insight Dynamics storage pool entry requests. 4. Repeat these steps for each SAN ID to be added. 5. Click the OK button to save the new SAN IDs.
To create a new service group: 1. From the Global menu, select Catalog > New > Service Group. (Alternatively, from the Navigation tree, select Service Groups, then click the Actions New Service Group button.) The New Service Group Properties dialog box appears. 2. On the Properties tab, enter the preferred Name and Description of the service group. 3. On the Tags tab, select all appropriate boxes in the Assigned column for tags to be attached to this service group.
4. To add users or groups and specify their permissions: IMPORTANT: SPM supports the use of Active Directory. Add users and groups in Active Directory, then to SPM, before attempting to add them to a service group within SPM. a. b. Select the Permissions tab. Under the Group or User Names table, click the Add button. The Add Users or Groups dialog box appears. c. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button.
At the catalog level, every request made to the SPM service is classified as being a specific type of operation. See “Catalog access rights” on page 24. Table 1 Catalog access rights Access right Description Catalog View Grants a user or group general permission to make inquires about the entities in the catalog. This access right is required to log into the SPM interface. Catalog Modify Grants a user or group general permission to make requests that add, remove, or change entities in the catalog.
NOTE: A volume also inherits access rights from the storage array and from the service group, if it is associated with one. The following sections describe procedures to configure and modify permissions settings. • “Configuring catalog permissions” on page 25 • “Reviewing the storage catalog audit log” on page 26 Configuring catalog permissions To configure the permissions settings for the catalog: 1. From the Global menu, select Catalog > Modify Permissions.
Reviewing the storage catalog audit log The storage catalog audit log contains all operations and permissions events. To view the audit log for the storage catalog: 1. From the Global menu, select Catalog > View Logs. The HP Storage Provisioning Manager log page appears in a new browser window. 2. From the Audit Logs section, select the appropriate log file. Audit log entries can be copied for pasting content into another window on the desktop.
3. To remove users or groups: a. 4. Select the user or group to remove by highlighting the entity in the Group or User Names able. b. Click Remove to remove the user or group. c. Continue to the next step, or click OK to save the modifications and exit the dialog box. To change permissions of existing users or groups: a. 5. Select the user or group to modify by highlighting the entity in the Group or User Names table. b.
Modifying storage catalog tags NOTE: Tags that are defined in Insight Dynamics are provided to SPM and placed in the appropriate tag Namespace in SPM. Tags created in this Namespace in SPM are also provided to the Insight Dynamics Storage Pool screen. To modify Catalog tags: 1. From the Global menu, select Catalog > Define Tags. (Alternatively, in the Navigation tree click Catalog, then click the Actions Define Tags button. The Define Tags dialog box appears. 2. To add tags: a. Click Add.
3. 4. To remove a tag: a. Click on the appropriate entry in the Namespace column. b. Click Remove. c. Repeat these steps for each tag to be removed. Click OK to save the modifications. NOTE: This procedure adds or removes tags at the catalog level. To change the tags for a specific entity, see “Viewing and modifying array tags (Tags tab)” on page 44 and “Modifying tags on the volume service” on page 49.
Configuring the storage catalog
4 Importing storage into the storage catalog Only storage imported into the catalog, including manually added storage, can be matched to storage requests. To import volume services into the catalog, first import an array, then import the volumes. IMPORTANT: When importing storage, anything imported must be ready to use immediately. For example, if the environment requires SAN zoning, zone the storage volume for access to the controller WWN by the appropriate initiator WWNs before it is imported.
manual, goal fulfillment using unmanaged storage is still automated. Using unmanaged storage is recommended for a small number of arrays only. NOTE: The management method is specified when the array is imported into the catalog, and cannot be changed without removing and re-importing it. Adding a managed array Managed Arrays are those that are imported into SPM using SMI-S or OO and are managed from the array side. Communication exists between SPM and the array. To add a managed array: 1.
5. If you selected Manage Array Using SMI-S, enter the IP Address, SSL Port, User Name, and Password into the appropriate fields. The IP address and port corresponds to the location of the SMI-S provider, and the login corresponds to the login for the array. 6. Click Next. The summary screen appears. If you selected an EVA, any changes made to the array or its volumes within Command View EVA may not immediately be visible in SPM. If the changes do not appear, wait a few minutes, then refresh the catalog.
Adding an unmanaged array No communication exists between SPM and an unmanaged array. Therefore, no automated operations are performed on the array by SPM. To add an unmanaged array: 1. From the Global menu, select Catalog > Import > Arrays. (Alternatively, in the Navigation tree, select Arrays, then click the Actions Import Arrays button.) 2. Click the radio button for Do Not Manage the Array. 3. Click the Next button. The Set Array Properties segment of the New Array Wizard window appears. 4.
Importing or creating a volume service SPM imports volumes from an array using the Import Volumes Wizard. Volumes can be automatically discovered and made available for importing from managed arrays. Volumes on unmanaged arrays cannot be automatically discovered; they must be imported manually. NOTE: All imported volumes are made available to fulfill storage requests through SPM.
1. From the Global menu, select Catalog > Import > Volumes. (Alternatively, from the Navigation tree, select Volume Services, then click the Actions Import Volumes button at the bottom of the screen.) The Import Volumes into Catalog dialog box appears, beginning with the Select an array table. The text on the left of the box lists the steps to be performed and indicates your progress through the steps. It may take a few minutes for the dialog box to refresh and display.
8. From the Select tags table, select the appropriate boxes to indicate the tags to apply to the volumes. 9. Click the Next button. The Summary screen appears. 10. If the information displayed is correct, click the Finish button. If not, use the Previous button to correct the information. To create a volume on an unmanaged array: 1. From the Navigation tree, expand Arrays, then select the unmanaged array for which to add a volume. 2. Click the Actions Import Volume button at the bottom of the screen.
4. In the Presentations tab: a. Click the Add button, directly under the Volume Presentations table in the dialog box. b. Click on the blue field in the LUN column, then enter the appropriate LUN number. c. Select the host mode from the list in the Host Mode column. IMPORTANT: The host mode list is populated from the modes selected in the array Properties, under the Capabilities tab. To add other host mode options for the storage volume, modify the capabilities of the array.
6. In the Permissions tab: a. To add a group or user, click the Add button that appears below the Group or User names table. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group added.
Importing storage into the storage catalog
5 Managing storage catalog entities Managing storage catalog entities is the responsibility of the storage administrator. Types of entities are arrays, volume services, service groups, service requests, and goals. Tasks include adding, modifying, searching, and deleting entities.
3. Click the Actions Properties button. (Alternatively, right-click the array and select Properties.) The Array Properties dialog box appears. 4. To assign a name to an unmanaged array, enter the preferred name into the Name field. (This setting cannot be changed on a managed array.) 5. To assign or change the array type of an unmanaged array, enter the appropriate type of array (for example, HP_EVA) in the Type field. (This setting cannot be changed on a managed array.) 6.
To view and modify the connectivity settings of an unmanaged array: 1. From the Navigation tree, select Arrays. The list of arrays appears in the List View pane. 2. From the List View pane, select the appropriate array. 3. Select the Actions Properties button. (Alternatively, right-click the array and select Properties.) The Array Properties dialog box appears. 4. To add array connectivity settings on an unmanaged array: a. Click the Connectivity tab. b. Click Add at the bottom of the dialog box.
Viewing and modifying array capabilities settings (Capabilities tab) Array capabilities define what operations the array is capable of performing when requested through automation, and what host OS modes are supported by each array. To view or modify array capabilities settings: 1. From the Navigation tree, select Arrays. The list of arrays appears in the List View pane and under Arrays in the Navigation tree. 2.
3. Select the Permissions tab within the Array Properties dialog box. 4. To add a group or user, click the Add button that appears below the Group or User Names table. The Add Users or Groups dialog box appears. 5. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group added.
2. Select the appropriate array in the Navigation tree, then select the preferred volume in the List View pane. 3. Click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the volume in the List View pane then select Properties.) The resource-specific Volume Properties dialog box appears. 4. Select the Connectivity tab. 5. Click on the Network/SAN Connectivity field for the appropriate controller. 6.
3. Select the Properties tab. a. Change the current volume name by typing the preferred name in the Name field. b. Change the description by typing the preferred information in the Description field. c. Select a service group from the Service Group list. d. Change the volume serial number by typing the correct information into the Volume Serial Number field. e. Enter the preferred capacity into the Capacity field, then select the units of measure (for example, GB or TB) from the capacity list. f.
5. Click OK to exit the window. Modifying presentation settings of an unmanaged volume service Perform this step only if arrays are already imported. See “Adding an array resource” on page 31. To modify presentation of an unmanaged volume service using SPM: 1. From the Navigation tree, click on Volume Services, then click on the preferred volume service in the List View. (Alternatively, from the Navigation tree, click on Arrays, then click on the preferred Volume Service listed in the List View pane.
6. Select the appropriate mode (for example HPUX or Linux) from the list in the Host Mode field. IMPORTANT: The host mode list is populated from the modes selected in the array Properties, under the Capabilities tab. To add other host mode options for the storage volume, modify the capabilities of the array. See “Viewing and modifying array capabilities settings (Capabilities tab)” on page 44. 7. To modify information in the Presented to Initiators table: a.
Modifying permissions on a volume service (Permissions tab) 1. From the Navigation tree, click on Volume Services, then click on the preferred volume service in the List View. 2. Click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the volume service and select Properties.) The Volume Properties dialog box appears. 3. Select the Permissions tab. 4. To add users or groups and specify their permissions: a.
Deleting a volume service To delete a volume service: 1. From the Navigation tree, click on Volume Services, then click on the preferred volume service in the List View. 2. Click the Actions Delete button at the bottom of the window. (Alternatively, right-click the volume service and select Delete.) The Delete volume(s) verification dialog box appears. 3. Click the Yes button in the verification box.
2. Select the appropriate service group, then click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the service group and select Properties.) The service group-specific Service Group Properties dialog box opens. 3. Select the Permissions tab within the Service Group Properties dialog box. 4. To add a group or user: a. Click the Add button that appears below the Group or User Names table. The Add Users or Groups dialog box appears. b.
Deleting a service group To delete a service group: 1. From the Navigation tree, expand Service Groups, then click on the preferred service group name or on Ungrouped Services. 2. Click on the preferred service group from the List View pane to select it. 3. Click the Actions Delete button at the bottom of the window. (Alternatively, right-click the service group and select Delete.) The Delete service group(s)? verification dialog box appears. 4. Click the Yes button in the verification dialog box.
Deleting a service request To delete a service request: 1. From the Navigation tree, expand Service Requests, then click on the preferred service request name. 2. Click the Actions Delete button at the bottom of the window. (Alternatively, right-click the service request and select Delete.) The Delete service request(s)? verification dialog box appears. 3. Click the Yes button in the verification dialog box. Managing goals A goal represents a request for a single volume service.
4. Click the Add button. The newly created entry displays in blue in the Constraints table. The default is set to Tag and Required. 5. Use the list in the Constraint Type column to select the type of constraint to create. Options are Tag, RAID, Capacity, Presentation, and Capabilities. NOTE: Constraints describe the properties of a storage volume that is the best fit for the storage request and goals. These settings are used to filter the available storage volumes.
6. Select the appropriate Requirement Type from the list: • Select Shall not when requiring volume services that do not contain the specified property. • Select Required when requiring volume services that do contain the specified property. • Select Not Recommended when seeking volume services in which a property is not preferred but is enabled. • Select Recommended when seeking volume services in which a property is preferred but not required. 7.
10. For a Capacity constraint, the Capacity Constraint dialog box appears. Enter the storage capacity limits into the Minimum Capacity field and the Maximum Capacity field. Use the list to select the units of measure (for example: MB or GB). NOTE: Typing zero (0) for both of these fields results in a minimum value of 0.0 EB and maximum value of 9.2 EB. Click the OK button to return to the New Goal window. HP Storage Provisioning Manager (SPM) Version 1.
11. To create settings for a Presentation type, the Volume Presentation Constraint dialog box displays: NOTE: SPM v1.0 and v1.1 supports Fibre Channel arrays only. a. If you want to apply this constraint, select the Presented box; to save the information but not apply it yet, leave the Presented box cleared. b. Either leave the Logical Unit Number field set to Unspecified, or click the other radio button and use the arrows in the Logical Unit Number field to select the LUN number for the volume. c.
Modifying properties of an existing goal To modify the properties of an existing goal: 1. From the Navigation tree, select Service Requests. The list of service requests appears under Service Requests in the Navigation tree. When you select a service request, the goals in that service request appear in the List View pane. 2. From the Navigation tree, select the service request that contains the goal to be modified. 3.
3. 4. 5. In the Suggested Services tab, all arrays that match the constraints of the goal are listed in the Select a volume service to fulfill request's goal table. If no arrays match the constraints of the goal, click the All Unbound Services tab. All arrays that are not yet bound to a goal are listed in the Select a volume service to fulfill request's goal table. Scroll through the arrays and click on one to select it to fulfill the goal.
6 Monitoring the storage catalog Monitoring the storage catalog is primarily the responsibility of the storage administrator. Tasks include: • “Responding to Nonconforming fulfillment” on page 61 • “Monitoring inventory levels” on page 62 Responding to Nonconforming fulfillment Each goal within a service request contains a list of constraints that describe the requirements that must be met by a fulfilling volume service.
3. Click the Actions Fulfillment button at the bottom of the screen. The Goal/Service Fulfillment dialog box appears, initially showing the Current Service Fulfillment tab. 4. To change the fulfillment, click the Unfulfill button. An Attention dialog box appears. If you want to continue, click Yes. The Suggested Services tab appears. 5. Select a match from the list of candidate services, then view information about the match in the Volume Service Match Details table.
5. If still more volumes are needed, create them on the array first, then import them. See “Adding an array resource” on page 31 and “Importing a volume service” on page 35. HP Storage Provisioning Manager (SPM) Version 1.
Monitoring the storage catalog
A Troubleshooting Viewing operational logs SPM maintains an operational log for the storage catalog, listing all operations performed and all error events. All users can review the operational log using the following procedure: 1. From the Global menu, select Catalog > View Logs. The HP Storage Provisioning Manager log page appears in a new browser window. 2. Under Operational Logs, click the appropriate file name. The file opens.
Addressing common issues The following sections describe common issues you may encounter while configuring or using the SPM. They are either related to SPM itself, or have to do with using Insight Dynamics Storage Pools. Storage Provisioning Manager issues A general purpose web service call results in an error Symptom–A general purpose web service call results in an error. Possible cause–Client does not have permission to make the call, according to the access control list of the entities involved.
Cannot communicate with array or import storage volumes Symptom–When defining a new array in SPM, attempting to import storage volumes, or performing other array/volume operations, one of the following error messages appear: • Communication Error - Unable to communicate with the device (See log for details) • ESA hostname is 'null' — A valid host name must be specified in HP.Arcadia.ServiceWindowsService.exe.userconfig ( element) Possible cause–The first error message is the more common issue.
2. The device on which the read-only volume exists can be created in the SPM catalog as an unmanaged array. All volumes from this array are unmanaged, and do not have the ability to automate volume presentation. 3. Create storage pool entries for the read-only volume that are not fulfilled through SPM catalog storage. Instead, manually populate storage details into the storage pool entry after consultation with the storage administrator.
Possible cause–These symptoms indicate that while SPM is able to send a request to the device via the Extensible Storage Adapter (ESA), ESA is not able to communicate the device response to SPM. This usually happens because of a DNS on Active Directory configuration issue. The CMS advertises a network name that cannot be resolved in the DNS. It is not the purpose of this document to provide guidance on network configuration, but potential causes can be: • The CMS is not registered on the DNS.
Error when binding volume Symptom–When saving a storage pool entry with request binding selected and candidate volumes selected, you get an error message. Possible cause–Insight Dynamics must communicate with the HP Storage Provisioning Manager to bind the selected volumes to the storage pool entry. It is possible Insight Dynamics cannot communicate with SPM, or SPM cannot communicate with the lower layers of the solution stack.
B Support and other resources Related documentation The following documents provide related information: • • • • • HP HP HP HP HP Storage Provisioning Manager Release Notes Insight Dynamics for ProLiant Installation and Configuration Guide StorageWorks Command View EVA User Guide Insight Orchestration User Guide Virtualization Manager and Logical Server Management User Guide You can find these documents from the Manuals page of the HP Business Support Center website: http://www.hp.
HP websites For additional information, see the following HP websites: • • • • • http://www.hp.com http://www.hp.com/service_locator http://www.hp.com/support/manuals http://www.hp.com/support/downloads http://www.hp.com/go/insightdynamics Typographic conventions Table 4 Document conventions Convention Element Blue text: Table 4 Cross-reference links and e-mail addresses Blue, underlined text: http://www.hp.
IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to storagedocsFeedback@hp.com. All submissions become the property of HP. HP Storage Provisioning Manager (SPM) Version 1.
Support and other resources
Glossary application A client of a storage system, or a consumer of a storage service. application server A system that is hosting one or more applications and is running an operating system optimized for hosting applications. Storage may be direct attached (such as a storage server) or networked. catalog The repository of service requests, services, service groups, and resources managed by SPM.
logical unit number A LUN is an address used in the SCSI protocol to access an array within a target. In the case of SPM, a LUN refers to a volume that has been presented to one or more initiators. SPM also supports unpresented volumes which have been created but do not have LUNs. RAID A Redundant Array of Independent Disks is a RAID. A RAID volume consists of more than one drive, but appears to the operating system to be a single logical disk.
volume A partition or logical disk that may contain a file system or database or be used by a volume manager or hypervisor to present higher order volumes. Volumes are backed by capacity that has been carved from lower level capacity, meaning that the source of the capacity has been identified. In SPM a volume is a type of service. volume service A type of service supported by SPM. It consists of a service providing a block based volume abstraction. All services are provided by resources.
Glossary
Index H A array adding, 31 deleting, 46 importing volumes from, 35 managed adding, 32 creating a port, 45 managing, 41 modifying, 41 security settings, 44 tags, 44 unmanaged adding, 34 audit log, 26 C capabilities settings, 44 connectivity settings adding, 42 deleting, 42 modifying, 42 constraint, 55, 60 conventions document, 72 text symbols, 72 D display columns, 15 document conventions, 72 documentation HP website, 71 providing feedback, 73 related, 71 G goal, 9 creating, 54 fulfillment, 61 modifying,
presentation settings creating, modifying, 47 R related documentation, 71 request nonconforming, 61 S SAN IDs, 20 creating, 29 establishing, 20 modifying, 29 naming, 20 removing, 29 security audit log, 26 catalog, 17, 25, 26 service group, 21 volume service, 50 service group, 21, 51 creating, 22 deleting, 53 modifying permissions settings, 51 modifying settings, 51 tags, 39 service request, 53 creating, 53 deleting, 54 modifying, 53 symbols in text, 72 T tags, 19, 20, 56 adding, 28 array, 44 catalog, 20
