Operating Environment Software Owner's manual

Some of my virtual machine templates do not appear on the Software tab.Issue
Insight Orchestration only supports virtual machine templates with exactly one disk. Virtual machine templates
with more than one disk do not appear on the Software tab.
Cause
Modify your virtual machine template to contain only one disk.Action
Some template XML hand-editing errors, for example, Duplicate Logical Server Group boot order, are not caught
during Insight Orchestration Designer's Import of a template from XML.
Issue
The template was exported from Insight Orchestration Designer to SML, then the SML was hand-edited with
duplicate <Ordinal /> values, and finally the XML was imported back into Insight Orchestration Designer.
Cause
Edit templates exclusively in Insight Orchestration Designer (hand-editing of Template SML is not supported in
this Insight Orchestration release).
Action
Self-service portal
Troubleshooting items addressed in this section:
• My Linux server does not list a recently added data disk.
• Entering a hostname in the network WINS setting causes a Windows customization to fail.
• My resources do not show up in Insight Orchestration Unassigned Pool.
• Servers disappear from server pools.
• Create Request fails for my Published template.
My Linux server does not list a recently added data disk.Issue
The server was not rebooted.Possible cause
When adding a new data disk to an existing service, if the servers are physical Linux servers or the data disks
are added manually (for example, Multi-initiator NPIV is not used), you must reboot the Linux server before the
disks are available.
Action
Entering a hostname in the network WINS setting causes a Windows customization to fail.Issue
—Possible cause
To resolve this issue, enter either an IP address or leave the network WINS setting blank.Action
My resources do not show up in Insight Orchestration Unassigned Pool.Issue
Resources are added to Insight Orchestration Unassigned Pool when Insight Orchestration recognizes they are
available in your system, licensed, and configured correctly.
Possible cause
To display VM Hosts:Action
1. In Insight Control virtual machine management, register the VM Host.
2. In the Insight Orchestration console Servers tab, click the circling green arrows icon (to the left of: Click
to refresh server resources).
To display physical servers:
1. In Systems Insight Manager VSE management menu, select Tools→Logical Server→Refresh or wait 60
minutes (default; is configurable) for logical server management's auto-discovery.
2. In the Insight Orchestration console Servers tab, click the circling green arrows icon (to the left of: Click
to refresh server resources).
Servers “disappear” from server pools.Issue
Communication problem with one of Insight Orchestration inventory providers (logical server management or
virtual machine management), or a provider service is stopped.
Possible cause
Insight Orchestration periodically retrieves servers (blades and virtual machine hosts) in the managed environment
to update the resources that are listed in the Insight Orchestration server pools. The default polling interval is
Action
60 minutes. When a resource does not appear in the inventory for 2 polling intervals, Insight Orchestration will
remove those resources from the server pool assuming that the resources have been removed from the managed
environment and so should be removed from the Insight Orchestration server pool.
72 Troubleshooting