Operating Environment Software Manual

5 Troubleshooting
This chapter is divided into three sections:
• “Configuration troubleshooting” (page 25)
• “HP Insight Recovery troubleshooting” (page 28)
• “HP Insight Recovery log files” (page 32)
Configuration troubleshooting
To troubleshoot HP Insight Recovery configuration operations, take note of any on-screen error
messages, then review this section for relevant information. You can also view the mxdomainmgr
log files for additional information.
The following troubleshooting issues are addressed in this section:
• Unable to add or edit Site information Possible causes include:
— The local or remote CMS name provided is not valid (not a fully qualified domain name
or locatable in the DNS).
— The local or remote CMS name does not include a fully qualified name associated with
the local host.
• Unable to add or edit Storage Management Server information Possible causes include:
— The Storage Management Server is not discovered in the Insight Dynamics user interface.
— The credentials associated with the Storage Management Server in the Insight Dynamics
user interface do not include the user name provided as part of a Storage Management
Server configuration that has been added or edited.
— The Insight Dynamics user interface is unable to communicate with the Storage
Management Server.
Communication Failure with Storage Management Servers may be the result of Open-SSH
not being installed or configured on the target system.
• Unable to add or modify EVA Storage Management Server
Possible causes include:
— The CIMOM Server is not running on the Storage Management Server.
— The CIMOM server is configured to use a different port than the one specified for add
or edit operations.
— The specified user does not have a valid sign-in on the Storage Management Server
with appropriate privileges.
• Unable to add or edit EVA Storage Replication Group Possible causes include:
— Unable to obtain Storage Replication Group information from Command View servers
to validate the Storage Replication Group information provided by the user.
• Unable to add or edit XP Storage Replication Group Possible causes include:
— The Storage Replication Group is not configured to be managed by the RAID manager
instances.
— The RAID manager service is not running on the local Storage Management Server.
— The parameters entered for the Storage Replication Group (local array, remote array,
serial number, and replication mode) do not match the Storage Replication Group
information on the disk array.
• Insight Recovery logical server configuration inconsistent with LSM logical server
configuration Possible causes include:
Configuration troubleshooting 25