Operating Environment Software Instruction Manual

Users added to the HPIO_Administrators group cannot log in to infrastructure
orchestration console
Users added to the HPIO_Administrators group cannot log in to infrastructure orchestration console.Issue
The HPIO_Administrators group is not associated with the infrastructure orchestration toolbox in
Systems Insight Manager.
Possible cause
After Matrix infrastructure orchestration is installed, the HPIO_Administrators group must be associated
with infrastructure orchestration toolbox in Systems Insight Manager. Make sure this association is
Action
set correctly on Systems Insight Manager. For more information, see “Configuring infrastructure
orchestration users in Windows”.
Operating system information does not display on the Service Details page
Operating system information does not display on the Service Details page.Issue
If a server or a service is in an UNKNOWN state, an issue has occurred on that server or service.Possible cause
If the operating system is not deployed, the operating system information does not display on the
Service Details page. In these situations, infrastructure orchestration is able to clean up the database,
Action
but might not remove the service or server from the partner domain. If this occurs, the system
administrator must clean up the unreachable servers. For physical servers, see “Manual clean-up
process (physical)” (page 195).
For virtual servers, see the troubleshooting issue “A delete request has failed. The environment must
be manually cleaned.”
Networks tab does not retrieve network information
The Networks tab does not retrieve any network information, or IO allocation failure and provision
failure occurs.
Issue
Possible causes
• VMware vCenter Server credentials are not configured or are lost during an Insight Control
virtual machine management update.
• VMware vCenter Server is unreachable.
Action
• Enter the VMware vCenter Server credentials in HP SIM.
1. Go to Options→VME options→View VME options→View VME Settings and check the vCenter
status.
2. Follow the steps on that page OR follow the steps below:
a. Select Options→Security→Credentials→System Credentials.
b. Edit system credentials.
c. Click on Show Advanced protocol credentials→VME tab.
d. Enter credentials and click OK.
• Verify that the configured VMware vCenter Server is reachable.
Request details displays allocated when a reservation process finishes
Request details displays allocated when a reservation process finishes.Issue
Resources are reserved.Possible cause
Matrix infrastructure orchestration displays an “allocated” message when resources are reserved
for a provisioning request. If this message appears for a scheduled provisioning operation, the
resources are only reserved for the future lease period.
Action
Console operations 183