Operating Environment Software Instruction Manual

Step in the Request Details fails
A step in the Request Details is shown as having failed.Issue
When executing a request, infrastructure orchestration might report the failure of one or more steps
on the Request Details page. After such an error occurs, infrastructure orchestration attempts to
Possible cause
recover by retrying the tasks or re-allocating the resources. During a recovery allocation process,
infrastructure orchestration uses the server pools selected in the initial request. If a step fails too
many times, the whole request fails.
Configure the number of retries in the ..\Program Files\HP\Matrix infrastructure
orchestration\conf\hpio.properties file.
Action
Request continues to process after being canceled
A request continues to process after being canceled.Issue
Current task in progress.Possible cause
When a request is canceled, infrastructure orchestration has to allow the ongoing tasks in the
managed environment to complete. No new tasks are started, however all in progress tasks must
complete before the request can be canceled.
Action
Microsoft SCVMM templates do not appear in the Software tab
SCVMM templates do not appear on the Software tab.Issue
—Cause
Action 1. In the SCVMM server, open the powershell command prompt for virtual machine management
2. Enter the following commands:
get-vmmserver –ComputerName localhost
get-template | select -Property Name
get-template | select -Property Name, VirtualizationPlatform
The templates returning the VirtualizationPlatform as “Hyper-V” will be listed in the infrastructure
orchestration Software tab.
The infrastructure orchestration Server pools tree was not removed from Systems
Insight Manager during infrastructure orchestration uninstallation
The infrastructure orchestration Server pools tree was not removed from Systems Insight Manager
during the infrastructure orchestration uninstallation process.
Issue
Systems Insight Manager was not available when infrastructure orchestration was being uninstalled.Possible cause
Action
• Stop the HP Matrix infrastructure orchestration service.
• Manually remove the HP SIM collections.
• Start the HP Matrix infrastructure orchestration service.
186 Troubleshooting