Operating Environment Software Instruction Manual

Self Service Portal operations
Linux server does not list a recently added data disk
My Linux server does not list a recently added data disk.Issue
The server was not rebooted.Possible cause
When adding a new data disk to an existing service, if the servers are physical Linux servers or
the data disks are added manually (for example, Multi-initiator NPIV is not used), reboot the Linux
server to make the disks available.
Action
Entering a hostname in the network WINS setting causes a Windows customization
to fail
Entering a hostname in the network WINS setting causes a Windows customization to fail.Issue
—Possible cause
Enter an IP address or leave the network WINS setting blank.Action
Resources do not appear in the infrastructure orchestration Unassigned pool
My resources do not show up in infrastructure orchestration Unassigned Pool.Issue
Resources are added to the infrastructure orchestration Unassigned Pool when infrastructure
orchestration recognizes they are available, licensed, and configured correctly.
Possible cause
To display VM Hosts:Action
1. In Insight Control virtual machine management, register the VM Host.
2. In the infrastructure orchestration console Servers tab, click the circling green arrows icon (to
the left of: Click to refresh server resources).
To display physical servers:
1. In the Matrix OE visualization menu, select Tools→Logical Servers→Refresh or wait 60 minutes
(default; is configurable) for logical server management's auto-discovery.
2. In the infrastructure orchestration console Servers tab, click the circling green arrows icon (to
the left of: Click to refresh server resources).
Servers “disappear” from server pools
Servers “disappear” from server pools.Issue
Communication problem with one of infrastructure orchestration inventory providers (logical server
management or virtual machine management), or a provider service is stopped.
Possible cause
Matrix infrastructure orchestration periodically retrieves servers (blades and virtual machine hosts)
in the managed environment to update the resources that are listed in the infrastructure orchestration
Action
server pools. The default polling interval is 60 minutes. When a resource does not appear in the
inventory for two polling intervals, infrastructure orchestration removes the resource from the server
pool. The assumption is that the resources have been removed from the managed environment and
so should be removed from the infrastructure orchestration server pool.
Restore the communication or restart the provider service. Then refresh Matrix OE by using Systems
Insight Manager, Tools→Logical Servers→Refresh. Select Refresh of Virtual Connect Resources or
Refresh of Virtual Machine Resources as appropriate.
Alternatively, change the number of polling intervals before a server is removed by changing the
value of the server.keep.alive.rounds property in ..\Program Files\HP\Matrix
infrastructure orchestration\conf\hpio.properties.
Self Service Portal operations 187