HP Factory-Installed Operating System Software for Microsoft® Windows® Small Business Server 2011, Microsoft® Windows® Small Business Server 2011 Essentials and Microsoft® Windows Server® 2012 Essentials User Guide

Support and other resources 25
HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables
HP to ship replacement parts directly to you so that you can replace them. Using this program, you can
replace parts at your own convenience.
A convenient, easy-to-use program:
• An HP support specialist will diagnose and assess whether a replacement part is required to address a
system problem. The specialist will also determine whether you can replace the part.
• For specific information about customer replaceable parts, refer to the maintenance and service guide
on the HP website (http://www.hp.com/support).
HP customer support
HP customer support offers Software Support, Support Plus Software Support, and Integrated Hardware and
Software Support services. For more information, see the following links:
• Software Support Services (http://www.hp.com/services/swtechnology)—Three incidents and 9 x 5
standard telephone support are included for the operating system and a wide range of Microsoft®
applications.
• Hardware Support (http://www.hp.com/services/hardwaresupport)—A range of hardware support
services are available for the server.
• Support Plus (http://www.hp.com/services/swsupport)—One year of integrated hardware and
software support is included for the server.
• 90-day getting started software telephone support—For ProLiant servers, technical advisory support,
including installation assistance, is available for HP preinstalled third-party software from the HP
website (http://www.hp.com) or by telephone for 90 days from the date of purchase.
IMPORTANT: Support applies only to the original HP hardware and software configuration
shipped.