User's Manual

6 Troubleshooting
This chapter provides troubleshooting solutions for the Moonshot Web Interface.
Bypassing a lost or forgotten administrator password
HP Moonshot 1500 Chassis Management modules ship with default credentials, Administrator
and password. Change these credentials after deployment, in accordance with good security
practices.
If user credentials are forgotten or lost, and no administrator access is available, use the security
override switch located on the Moonshot 1500 CM module. In the proper position, the security
override switch allows authentication as Administrator to the Moonshot iLO CM firmware
without validating login credentials. New user account credentials can be defined once access to
iLO CM is established. Restore the security override switch to the default position after this procedure
is complete.
NOTE: Existing account passwords cannot be retrieved from the Moonshot iLO CM firmware.
You must use this procedure to restore Administrator access.
Access to the security override switch requires physical access to the Moonshot 1500 CM module.
1. Remove the Moonshot 1500 CM module.
The following changes occur while the Moonshot 1500 CM module is removed:
• Chassis fans automatically switch to maximum speed.
• Powered cartridges remain on, and cartridges without power remain off.
• Cartridge buttons (power, UID, Link) do not work.
Management capabilities resume and chassis fans switch to an appropriate speed after the
Moonshot 1500 CM module is reinserted.
2. Locate the switch bank at the back of the Moonshot 1500 CM module, on the bottom printed
circuit assembly (PCA) between the high-density pin connectors. The switch bank can be
accessed without disassembling the chassis management module. The default position is for
all of the DIP switches to be in the same position, closest to the adjacent edge of the PCA.
3. Toggle the security override switch, DIP switch 1, which is the left-most position closest to the
center of the module. Do not change the position of any other switches.
68 Troubleshooting