NS3000/iX Error Messages Reference Manual (36923-90043)

Appendix A 715
Submitting a CR
A Submitting a CR
For further assistance from Hewlett-Packard, document the problem as
a CR (Change Request) and forward it to your Hewlett-Packard Service
Representative. Include the following information:
• A characterization of the problem. Describe the events and
symptoms leading up to and including the problem. Attempt to
describe the source of the problem.
Your characterization should include:
— MPE/iX commands
— Communication subsystem commands
— Job streams
— Result codes and messages
— Data that can reproduce the problem
Illustrate as clearly as possible the context of any messages.
Prepare copies of information displayed at the system console and
user terminal(s).
• Obtain the version, update, and fix information for all software using
NMMAINT.PUB.SYS. This allows Hewlett-Packard to determine if the
problem is already known, and if the correct software is installed at
your site.
— Record all error messages and numbers that appear at the user
terminal(s) and the system console.
— Run NMDUMP.PUB.SYS to format the NM log file that was active
when the problem occurred (NMLGnnnn.PUB.SYS). You may need
to issue the MPE/iX command SWITCHNMLOG to free the NM log
file.
Using NMDUMP, format the log file for NETXPORT (3), DC/LDM
(4), NETIPC (5), Network Services (6), and Link Manager (8)
information. Prepare the formatted output and a copy of the log file
for your Hewlett-Packard Service Representative to further analyze.
• Prepare a listing of the configuration file and the MPE/iX I/O
configuration you are using for your Hewlett-Packard Service
Representative to further analyze. Inspect the output and try to
locate errors.
• Try to determine the general area within the software where you
think the problem exists. Refer to the appropriate reference manual
and follow the guidelines on gathering information for problems.