NS3000/iX Error Messages Reference Manual (36923-90043)

716 AppendixA
Submitting a CR
— Using NS 3000/iX Network Services for NS 3000/iX.
— Online Diagnostic Subsystems Utilities Manual for the
IEEE 802.3 links.
— HP 36923 Central Bus Programmable Serial Interface
Installation and Reference Guide for point-to-point links.
• Issue the LINKCONTROL linkname; STATUS = command for each
link. Retain the output for your Hewlett-Packard Service
Representative to further analyze.
• Document your interim, or “workaround” solution. The cause of the
problem can sometimes be found by comparing the interim
environment with the environment in which the error occurred.
• Create copies of any NS 3000/iX or NetIPC user trace
(SOCK####.grp.acct), Network Transport trace
(NMTC####.PUB.SYS), and communication link trace files that were
active when the problem occurred for your Hewlett-Packard Service
Representative to further analyze.
• If the problem involves NMMGR, give a copy of NMMGRF.PUB.SYS to
your Hewlett-Packard Service Representative.
• In the event of a system failure, a full memory dump must be taken.
Always send the unformatted memory dump, a listing of the
configuration file, a copy of the file LOADMAP.PUB.SYS, and the I/O
configuration.
• If the problem involves a link failure, create copies of any link dump
files (NETDMP##.PUB.SYS) for your Hewlett-Packard Service
Representative to further analyze.