User guide

Contents

1 Overview..................................................................................................4

2 User Guides for HP features for SCOM..........................................................5

3 Support Matrix...........................................................................................6

HP BladeSystem Management Pack (v 2.1) for System Center .........................................................6

HP ProLiant Agentless Management Pack (v 3.1) for System Center .................................................6

HP ProLiant Linux Management Pack (v 3.1) for System Center ........................................................7

HP ProLiant PRO Management Pack (v 2.1) for System Center..........................................................8

HP ProLiant Server Management Pack (v 2.2) for System Center .....................................................8

HP ProLiant VMware Management Pack (v 3.1) for System Center ...................................................9

HP Device Monitor Console (v 1.1.3)..........................................................................................10

HP Device Monitor Service (v 1.1.2)...........................................................................................11

HP Custom Data Manager (v 1.0).............................................................................................11

4 Installing and managing the HP SCOM Management Packs...........................13

Overview..............................................................................................................................13

Management Packs............................................................................................................14

HP Device Monitor Console (DMC)......................................................................................14

HP Device Monitor Service (DMS)........................................................................................14

Tools................................................................................................................................15

Installing HP SCOM features....................................................................................................16

Installation and upgrade considerations................................................................................16

HP BladeSystem Management Pack, version 1.x................................................................16

HP ProLiant Linux and VMware Management Pack.............................................................16

Other management packs..............................................................................................16

DMS, DMC, and tools...................................................................................................16

Installing the HP SCOM Management Packs..........................................................................16

Uninstalling HP SCOM management packs................................................................................19

Repairing or modifying an HP SCOM management pack or tool..................................................19

Upgrading from 1.x versions of HP BladeSystem Management Pack...............................................19

Using the HP BladeSystem Migration Tool..................................................................................20

5 Troubleshooting........................................................................................22

Monitoring view displays multiple HP Linux Servers folders and duplicate alerts might be reported....22

Monitoring view displays multiple HP VMware Servers folders and duplicate alerts might be

reported................................................................................................................................22

Retry option in Windows 7 or in Windows Server 2008 R2 Installer does not work ........................22

6 Support and other resources......................................................................23

Information to collect before contacting HP.................................................................................23

How to contact HP..................................................................................................................23

Registering for software technical support and update service.......................................................23

How to use your software technical support and update service...............................................23

Warranty information.........................................................................................................24

HP authorized resellers............................................................................................................24

Related information.................................................................................................................24

Typographic conventions.........................................................................................................24

7 Documentation feedback...........................................................................25

Glossary....................................................................................................26

Contents 3