Owner manual

5 Troubleshooting
Introduction
The following information is designed to help resolve some common operating issues that might
occur when you use Operations Manager.
The troubleshooting issues are organized into the following categories:
• “Authoring issues” (page 33)
• “Operational and usage issues” (page 33)
Authoring issues
The following section provides troubleshooting information for authoring issues with Operations
Manager.
Adding custom information to HP MPs by adding a custom task to an HP class and
overriding an HP rule's parameter
Adding custom information such as company knowledge, custom tasks, and overriding rules to HP
Management Packs creates a dependency from the custom management pack to the HP
Management Packs. HP Management Packs are sealed and protected from any modification, so
the custom task is stored in an external management pack.
HP recommends that you create a new custom management pack for custom information
management that is specific to HP Management Packs, in order to ease future upgrades and
migration paths.
Operational and usage issues
This section provides troubleshooting information for operational and usage issues with Operations
Manager.
Researching state monitoring
HP Virtual Connect Domains are monitored by the following methods after initially importing the
HP Virtual Connect Management Pack:
• Discovery and state monitoring
• Event monitoring
The discovery and state monitoring displays the current state of the HP Virtual Connect. The event
monitoring displays historical alerts from the time that monitoring begins. After you initially configure
domain monitoring, only discovery and state monitoring display current issues. Resolve all current
issues on each domain to use event monitoring. Use the HP Virtual Connect Manager web console
to diagnose any active issues.
The discovery and state monitoring provides the latest HP Virtual Connect Domains inventory and
state results to the management console. This monitoring displays a near realtime state of the HP
Virtual Connect Domain and provides the state down to the HP Health Component level. HP Health
Component presents detailed component-level information. However, it does not display
diagnostic-level information for each component. To get the diagnostic information, launch the
Virtual Connect Manager web console task.
Event monitoring provides the best possible information for failed descriptions and failed
components. If event monitoring generates an alert on the management console, you must resolve
the issue immediately. Events are generated only once. If a state change was detected, look at the
Active Alerts view to find detailed information about the issue.
Introduction 33