Manual

6 Troubleshooting
Introduction
The following information is designed to help resolve some common problems that may occur when
using the HP ProLiant Server Management Pack for System Center.
Administrative issues
The following sections provide troubleshooting information for administrative issues with the HP
ProLiant Server Management Pack.
Operations Manager is not discovering HP ProLiant servers
HP ProLiant servers might not be discovered by Operations Manager for several reasons. Verify
that the following conditions exist on all HP ProLiant servers to be managed:
• Either an HP SNMP management environment or an HP WMI management environment is
properly installed and configured.
• On an SNMP management environment, SNMP services are configured properly and running.
• On an SNMP management environment, HP Insight Management Agents are installed and
active.
• On an HP WMI management environment, HP Insight Management WBEM Providers are
installed and active.
• The appropriate HP management pack was imported and installed successfully. For information
on installing the HP ProLiant Server Management Pack, see the HP Insight Control for Microsoft
System Center Installation and Configuration Guide.
• The Operations Manager Agent has been configured to include the target HP servers as
managed computers.
• Confirm that Operations Manager has the appropriate permissions to manage the target
servers. On the Operations Manager host server, examine the contents of the Operations
Manager Log under the Windows Event Viewer for warning messages generated by the
Operations Manager Services. For more information, see the Microsoft Operations Manager
user documentation.
• If Run As profiles are configured, ensure that the HP Server Discovery account and HP Server
Monitoring Account profiles are configured with Run As accounts that have sufficient privileges
to perform discovery and monitoring of HP ProLiant servers. For more information, see
“Configuring a Run As profile” (page 30).
Authoring issues
The following section provides troubleshooting information for authoring issues with the HP ProLiant
Server Management Pack.
Adding custom information to HP management packs by adding a custom task to an
HP class and overriding a parameter to HP rules
Adding custom information such as company knowledge, custom tasks, and overriding rules to HP
management packs creates a dependency from the custom management pack to the HP management
packs. Because HP management packs are sealed and protected from any modification, custom
tasks are stored in an external management pack. Creating a new custom management pack for
custom information specific to HP management packs is recommended, as this will ease future
upgrades and migration paths.
78 Troubleshooting