Administrator's Guide

Question Answer
Can I use double-byte numbers in the user name? No. HP SAM only supports single-byte numbers.
I get warning messages when I am operating in a double-byte
character set (DBCS) Asian language on the HP SAM
administrator console and I input numeric values in System
Settings tab.
HP SAM administrator console accepts only single-byte
numbers as a value.
Why I do see line graphs in Resource Capacity Consumption
Report in the HP SAM administrator console in some instances
and not in other instances?
Make sure the browser language you are viewing the report is
the same as the HP SAM Web server operating system
language. For example, if you are viewing the HP SAM
administrator console in Japanese, the HP SAM Web server
operating system language must be Japanese.
The Internet Explorer AutoComplete window covers up the HP
SAM Add New Users search window. How can I see my search
results?
Disable the Internet Explorer AutoComplete feature for form
fields:
1. In Internet Explorer, click Tools on the menu bar.
2. On the Content tab, click AutoComplete.
3. Clear the Forms check box.
I've added a user as an HP SAM administrator, but she cannot
login to the HP SAM Web Administrator console.
Be sure that AD Group Policy is set to enable Allow Logon
Locally. This situation applies to users that are not members
of the local server administrator group, but are members of the
HP SAM Administrator Group.
Computer Configuration\Local Policies\Users Rights
Assignment\Allow logon locally.
I see a generic error message of the Web Administrator
console—how can I get more detailed information about the
error?
For security reasons, details of some types of errors cannot be
viewed remotely. If you reproduce the error on the HP SAM
server itself, you can see the details and a stack trace, which
can give you clues to the root cause of the failure. This
information may also be critical in helping support personal
diagnose the problem.
Why does a user, whose Security Group has been added to
HP SAM from a child domain, receive the error “Your account
cannot be assigned to any existing roles?”
The user may see this error when logging into HP SAM using
his username in UPN ([e-mail]) format. When UPN
is used, HP SAM checks the global catalog for group
memberships in Active Directory. Local and Global Security
Groups are not visible this way. The administrator has two
options—either change the Security Group to be a Universal
Security Group, or, instruct the user not to use UPN format
when logging in.
86 Appendix B Frequently Asked Questions ENWW