User's Manual

Paper has jammed the optional two-sided printing accessory
Solution
You might need to remove the two-sided printing accessory. For more information,
see the printed guide that came with your two-sided printing accessory.
Note If you turned the HP all-in-one off before clearing the paper jam, turn it back
on, and then restart your printing or copying job.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. Try the following:
1 Remove and reinsert the print cartridges and verify that they are fully inserted and
locked in place.
2 If the problem persists, print a self-test report to determine if there is a problem with
the print cartridges.
This report provides useful information about your print cartridges, including status
information.
3 If the self-test report shows a problem, clean the print cartridges.
4 If the problem persists, clean the copper-colored contacts of the print cartridges.
5 If you are still experiencing problems with printing, determine which print cartridge
is experiencing the problem and replace it.
For more information on these topics, see Maintain your HP all-in-one.
HP Instant Share troubleshooting
Error messages discussed in this section appear on your HP all-in-one color graphics
display. Basic HP Instant Share troubleshooting topics are covered below. Online help
is provided for any error messages encountered on the HP Instant Share service.
General errors
Use this section to solve the following generic HP Instant Share errors.
HP Instant Share error. Refer to manual for Help.
Solution
The HP all-in-one experienced an error.
➔
Shut down and restart your HP all-in-one.
To shut down your HP all-in-one
1 Turn off the HP all-in-one by using the On button located on the control panel.
2 Unplug the power cord from the back of the HP all-in-one.
HP Instant Share error. Try again later.
Solution
The HP Instant Share service sent data that is not recognized by the HP all-in-one.
➔
Try the task again later. If that doesn't work, shut down and restart your
HP all-in-one.
Chapter 16
194 HP Photosmart 2600/2700 series all-in-one
Troubleshooting information