HP Photosmart C4700 series
1 HP Photosmart C4700 series Help..........................................................................................3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network ........................................................................................5 Set up a USB connection ........................................................................................................10 3 Get to know the HP Photosmart Printer parts ..........................................
14 Technical information Notice .....................................................................................................................................105 Specifications ........................................................................................................................105 Environmental product stewardship program ........................................................................106 Regulatory notices ...................................................................
HP Photosmart C4700 series Help For information about the HP Photosmart, see: • • • • • • • • • • “Finish setting up the HP Photosmart” on page 5 “Get to know the HP Photosmart” on page 11 “How do I?” on page 13 “Print” on page 21 “Scan” on page 33 “Copy” on page 37 “Reprint photos” on page 43 “Save photos” on page 45 “Work with cartridges” on page 47 “Technical information” on page 105 HP Photosmart C4700 series Help HP Photosmart C4700 series Help 1 3
Chapter 1 HP Photosmart C4700 series Help 4 HP Photosmart C4700 series Help
2 Finish setting up the HP Photosmart • • Add the HP Photosmart to a network Set up a USB connection Add the HP Photosmart to a network • • • “WiFi Protected Setup (WPS)” on page 5 “Wireless with a router (infrastructure network)” on page 6 “Wireless without a router (ad hoc connection)” on page 7 WiFi Protected Setup (WPS) To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will need the following: Finish setting up the HP Photosmart ❑ A wireless 802.
Chapter 2 ❑ Press button next to WPS. ❑ Press button next to PIN. The device displays a PIN. ❑ Enter the PIN on WPS-enabled router or other networking device. ❑ Press OK. b. Install software. NOTE: The product begins a timer for approximately two minutes in which the PIN needs to be entered on the networking device. 2. View the animation for this topic.
To connect the product 1. Insert the product Software CD in the computer CD-ROM drive. 2. Follow the instructions on the screen. When you are prompted, connect the product to the computer using the USB setup cable included in the box. The product will attempt to connect to the network. If the connection fails, follow the prompts to correct the problem, and then try again. 3. When the setup is finished, you will be prompted to disconnect the USB cable and test the wireless network connection.
Chapter 2 To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a wireless network adapter and an ad hoc profile. Create a network profile for a Windows Vista or Windows XP computer using the directions below. NOTE: If you have an operating system other than Windows Vista or Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card.
h. Select the check box for This is a computer-to-computer (ad hoc) network; wireless access points are not used. i. Click OK to close the Wireless network properties window, and then click OK again. j. Click OK again to close the Wireless Network Properties Connection window. To connect the product 1. Insert the product Software CD in the computer CD-ROM drive. 2. Follow the instructions on the screen. When you are prompted, connect the product to the computer using the USB setup cable included in the box.
Chapter 2 4. On the Connection Type screen, select an appropriate option, and then click Next. The Searching screen appears as the Setup program searches for the product on the network. 5. On the Printer Found screen, verify that the printer description is correct. If more than one printer is found on the network, the Printers Found screen appears. Select the product you want to connect. 6. Follow the prompts to install the software.
3 Get to know the HP Photosmart • • Printer parts Control panel features Printer parts 1 Color graphics display (also referred to as the display) 2 Control panel 3 On button 4 Photo light 5 Memory card slot for Memory Stick cards 6 Memory card slot for Secure Digital and xD cards 7 Paper tray 8 Paper tray extender (also referred to as the tray extender) 9 Cartridge door 10 Cartridge access area 11 Print carriage 12 Glass 13 Lid-backing 14 Lid 15 Rear door 16 Rear USB port
Chapter 3 Control panel features Figure 3-2 Control panel features 7 2. 1 Back: Returns to the previous screen. 2 Cancel: Stops the current operation, restores default settings, and clears the current photo selection. 3 OK: Selects a menu setting, value, or photo. 4 Scan: From the Home screen, opens the Scan Menu. When viewing screens other than the Home screen, selects options related to the current display. 5 Photo: From the Home screen, opens the Photo Menu.
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 4 How do I? 14 How do I?
5 Paper basics You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes.
Chapter 5 Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printing 17 Paper basics ColorLok HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
Chapter 5 Load media 1. Do one of the following: Load small-size paper a. Lower paper tray. ❑ Slide paper-width guide outwards. Paper basics b. Load paper. ❑ Insert stack of photo paper into paper tray with short edge forward and print side down.
❑ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. ❑ Slide paper-width guide inward until it stops at edge of paper. Paper basics Load full-size paper a. Lower paper tray. ❑ Slide paper-width guide outwards. b. Load paper. ❑ Insert stack of paper into paper tray with short edge forward and print side down.
Chapter 5 ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide inward until it stops at edge of paper. 2. View the animation for this topic. Related topics “Information on paper” on page 20 Paper basics Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results.
6 Print “Print documents” on page 21 “Print photos” on page 22 “Print envelopes” on page 27 “Print on specialty media” on page 28 “Print a Web page” on page 29 Related topics • “Load media” on page 18 • “Recommended papers for photo printing” on page 15 • “Recommended papers for printing” on page 16 Print documents To print from a software application 1. Make sure you have paper loaded in the paper tray. 2. On the File menu in your software application, click Print. 3.
Chapter 6 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
6. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 7. Click the Features tab. 8. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 9. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size.
Chapter 6 Print photos from a memory card 1. Do one of the following: Print photo on small-size paper a. Load paper. ❑ Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray. b. Select project type. ❑ Press button next to Photo on Home screen. ❑ Press button next to Memory Card Print. c. Insert memory device.
d. Select photo. ❑ Press button next to Select. ❑ Press OK. ❑ Press button next to Prints to increase number of copies. e. Print photo. ❑ Press OK. Print photo on full-size paper a. Load paper. ❑ Load full-size photo paper in paper tray. Print b. Select project type. ❑ Press button next to Photo on Home screen. ❑ Press button next to Memory Card Print. c. Insert memory device.
Chapter 6 d. Select photo. ❑ Press button next to Select. ❑ Press OK. ❑ Press button next to 4 x 6 Photo until size changes to 8.5 x 11 Photo. ❑ Press button next to Prints to increase number of copies. e. Print photo. ❑ Press OK. Print passport photos a. Load paper. ❑ Load full-size photo paper in paper tray. b. Select project type. ❑ Press button next to Photo on Home screen. ❑ Press button next to Passport Photo Print.
c. Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card Print d. Select photo.
Chapter 6 To print a group of addresses on labels or envelopes 1. Print a test page on plain paper first. 2. Place the test page on top of the label sheet or envelope, and hold both up to the light. Check the spacing for each block of text. Make adjustments as needed. 3. Load the labels or envelopes into the paper tray. CAUTION: Do not use envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. 4.
3. Make sure you have selected the correct printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, click the appropriate transparency type in the Paper Type list.
Chapter 6 TIP: To print Web pages correctly, you might need to set your print orientation to Landscape. Print using Maximum dpi Use maximum dpi mode to print high-quality, sharp images. To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print.
To view the print resolution 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, select the type of paper that you have loaded. 6.
Chapter 6 5. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed. 6. Change the print settings to those you want in the new printing shortcut. 7. Click Save as and type a name for the new printing shortcut, and then click Save. The printing shortcut is added to the list. To delete a printing shortcut 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3.
7 Scan • • • “Scan to a computer” on page 33 “Scan to a memory card” on page 34 “Scan and reprint photos” on page 43 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. Scan b. Load original print side down on right front corner of glass.
Chapter 7 c. Close lid. 2. Start scan. a. Press button next to Scan on Home screen. b. Press button next to Scan to PC. If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan. 3. View the animation for this topic. Related topics “Stop the current job” on page 103 Scan to a memory card To save a scan to a memory card 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass.
c. Close lid. 2. Select Scan. a. Press button next to Scan on Home screen. b. Press button next to Scan to Memory Card. 3. Insert memory device.
Chapter 7 Scan 36 Scan
Copy • • “Copy text or mixed documents” on page 38 “Copy photos (reprint)” on page 43 Copy 8 Copy 37
Chapter 8 Copy text or mixed documents Copy text or mixed documents 1. Do one of the following: Make a black and white copy a. Load paper. ❑ Load full-size paper in paper tray. Copy b. Load original. ❑ Lift lid on product. TIP: To make copies of thick originals, such as books, you can remove the lid. ❑ Load original print side down on right front corner of glass.
Copy ❑ Close lid. c. Select Copy. ❑ Press button next to Copy. ❑ Press button next to Black Copy. ❑ Press button next to Actual Size. ❑ Press button next to Copies to increase number of copies. d. Start copy. ❑ Press OK.
Chapter 8 Make a color copy a. Load paper. ❑ Load full-size paper in paper tray. Copy b. Load original. ❑ Lift lid on product. TIP: To make copies of thick originals, such as books, you can remove the lid. ❑ Load original print side down on right front corner of glass. ❑ Close lid.
c. Select Copy. ❑ Press button next to Copy. ❑ Press button next to Color Copy. ❑ Press button next to Actual Size. ❑ Press button next to Copies to increase number of copies. d. Start copy. ❑ Press OK. 2. View the animation for this topic. Copy Related topics • “Change the copy settings” on page 41 • “Stop the current job” on page 103 Change the copy settings To set the paper size from the control panel 1. Press the button next to Copy. 2. Select the copy type. 3. Press the button next to 8.5 x 11 Plain.
Chapter 8 Copy 42 Copy
Reprint photos To reprint an original photo 1. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray. 2. Select project type. a. Press button next to Photo on Home screen. b. Press button next to Photo Original Reprint. 3. Load original. a. Lift lid on product.
Chapter 9 b. Load original print side down on right front corner of glass. Reprint photos c. Close lid. d. Press OK. 4. Reprint photo. a. Press OK. b. Press button next to Prints to increase number of copies. c. Press OK. 5. View the animation for this topic.
10 Save photos You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer. Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart.
Chapter 10 Save photos 46 Save photos
11 Work with cartridges • • • • Check the estimated ink levels Replace the cartridges Order ink supplies Cartridge warranty information Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 11 Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove cartridge. a. Open cartridge access door. Wait for print carriage to move to center of the product. b. Lightly press down on the cartridge to release it, then remove it from slot.
3. Insert new cartridge. a. Remove cartridge from packaging. b. Remove plastic tape by using the pink pull tab. c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place. 4. Align cartridges. a. When prompted, press OK to print a cartridge alignment page. b. Load page print side down on right front corner of glass, and then press OK to scan page. c. Remove alignment page and recycle or discard it. 5. View the animation for this topic.
Chapter 11 Related topics • “Order ink supplies” on page 50 • “Ink-backup mode” on page 50 Order ink supplies To learn which HP supplies work with your product, order supplies online, or create a printable shopping list, open HP Solution Center, and select the online shopping feature. Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find cartridge information and order online by visiting www.hp.com/buy/ supplies.
Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Chapter 11 Work with cartridges 52 Work with cartridges
12 Solve a problem This section contains the following topics: HP support Setup troubleshooting Print troubleshooting Print quality troubleshooting Memory card troubleshooting Copy troubleshooting Scan troubleshooting Errors Solve a problem • • • • • • • • HP support • • HP support by phone Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language.
Chapter 12 ◦ ◦ Did you add any new hardware or software to your computer at about the time that this situation began? Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? For the list of support phone numbers, visit www.hp.com/support. Solve a problem After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support.
The product will not turn on Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on. Solution 1: Check the power cord Solution 2: Reset the product Solution 3: Press the On button more slowly Solution 4: Contact HP to replace the power supply Solution 5: Contact HP support for service Solve a problem • • • • • Solution 1: Check the power cord Solution: • Make sure you are using the power cord that came with the product.
Chapter 12 Solution 2: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. Solve a problem Solution 3: Press the On button more slowly Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on.
After setting up the product, it does not print • • • Solution 1: Press the On button to turn on the product Solution 2: Set your product as the default printer Solution 3: Check the connection between the product and computer Solution 1: Press the On button to turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet.
Chapter 12 product is connected to the computer through a wireless connection, make sure that the connection is active and the product is turned on. Solve a problem For more information on setting up the product and connecting it to your computer, see the setup instructions that came with the product. Cause: The product and computer were not communicating with each other. The wrong measurements are showing in menus on the display Solution: Change the language setting.
The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software.
Chapter 12 When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Solve a problem To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Print troubleshooting Try the following solutions to resolve the issue.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: Solve a problem www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used. Step 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges.
Chapter 12 Cause: The paper was loaded incorrectly. Check product Follow these steps. Solve a problem • • Step 1: Align the print cartridges Step 2: Clean the print cartridges Step 1: Align the print cartridges Solution: Aligning the print cartridges can help ensure high-quality output. To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the paper tray. 2. In the HP Solution Center, click Settings. 3.
3. In the Print Settings area, click Printer Toolbox. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean the Print Cartridges. 6. Follow the prompts until you are satisfied with the quality of the output, and then click Done. 7. Follow the prompts until you are satisfied with the quality of the output, and then click Done. There are three stages of cleaning. Each stage lasts from one to two minutes, uses one sheet of paper, and uses an increasing amount of ink.
Chapter 12 6. In the Paper Type drop-down list, select the type of paper that you have loaded. 7. In the Print Quality drop-down list, select the appropriate quality setting for your project. NOTE: To find out what dpi the product will print based on the paper type and print quality settings you selected, click Resolution. Solve a problem To check your margin settings 1. Preview your print job before sending it to the product.
Cause: When printouts are stacked on top of a photo before the ink is completely dry, some color distortion may occur in the photo. Use this section to solve these memory card problems: • • The product does not read the memory card The photos on the memory card do not transfer to my computer The product does not read the memory card Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 12 If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera. Solve a problem CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.
Solve a problem product is connected to the computer through a wireless connection, make sure that the connection is active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the setup instructions that came with the product. Cause: The product was not properly connected to the computer.
Chapter 12 Solution 2: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid. Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.
Text is incorrect or missing Try the following solutions. • • Solution 1: Adjust the brightness in the software Solution 2: Clean the glass and lid Solution: Solve a problem Solution 1: Adjust the brightness in the software Adjust the brightness in the software, and then rescan the original. Cause: The brightness was not set correctly. If this did not solve the issue, try the next solution.
Chapter 12 Door open Solution: Solve a problem Cause: Close the print cartridge door. The print cartridge door was open. Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Cause: Try making fewer copies at a time.
Missing HP Photosmart Software Try the following solutions. Solution 1: Install the HP Photosmart Software Solution 2: Check the connection from the product to your computer Solution 1: Install the HP Photosmart Software Solution: Install the product software that came with the product. If it is installed, restart your computer. To install the product software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2.
Chapter 12 File messages The following is a list of file-related error messages: Solve a problem • • • • • • • Error reading or writing the file Unreadable files. NN files could not be read Photos not found File not found Invalid file name Supported file types for the product File corrupted Error reading or writing the file Solution: Cause: Check to see if you have the right folder and file name. The product software could not open or save the file. Unreadable files.
File not found Solution: Close some applications and try the task again. Invalid file name Solution: Make sure that you are not using any invalid symbols in the file name. Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF images. File corrupted Try the following solutions. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera.
Chapter 12 General user messages The following is a list of messages related to common user errors: Solve a problem • • • • • • • • • • Cannot crop Borderless printing error Memory card error Memory card is locked Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Card is damaged Card is not fully inserted Cannot crop Try the following solutions.
Memory card error Try the following solutions. Solution 1: Remove all but one memory card Solution 2: Push the memory card all the way forward Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card. Cause: There were two or more memory cards inserted into the product at the same time. If this did not solve the issue, try the next solution.
Chapter 12 If more than one memory card is inserted, an error message will appear on the display. Remove the additional memory card to resolve the problem. Cause: Multiple memory cards were inserted in the product. Card is inserted incorrectly Solve a problem Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on.
Paper upside down Solution: Load paper in the paper tray print side down. Cause: Paper in the paper tray was upside down. Solution: Insert paper into the paper tray with the short edge forward and the print side down. Slide the paper forward until it stops. Cause: Paper in the paper tray was in landscape orientation. Ink is drying Solution: Leave the sheet in the paper tray until the message disappears.
Chapter 12 Cause: The indicated print cartridges were estimated to be low on ink and might need to be replaced soon. Need alignment or alignment failed Solve a problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 3: Make sure the protective tape is removed from the print cartridges Solve a problem Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.
Chapter 12 Solution 5: Print cartridge might be defective Solve a problem Solution: If the alignment error persists and you cannot clear it, your print cartridge might be defective. Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support.
Solve a problem 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Chapter 12 HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty. Solve a problem If you believe you purchased genuine HP print cartridges, go to: www.hp.
3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 6. Hold the print cartridge by its sides. 7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8.
Chapter 12 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Solve a problem Cause: The print cartridge was missing. If this did not solve the issue, try the next solution. Solution 2: Remove the tape from the print cartridges Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles.
Solution 3: Remove and reinsert the print cartridges To clean the print cartridge contacts 1. Turn on the product and open the print cartridge door. The print carriage moves to the center of the product. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time.
Chapter 12 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Solve a problem 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Cause: One or both of the print cartridges were not installed or were installed incorrectly. If this did not solve the issue, try the next solution.
Solve a problem removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When the product detected that only one print cartridge is installed, inkbackup mode is initiated.
Chapter 12 Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. Solve a problem CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
Solve a problem 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridge were installed incorrectly. If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts.
Chapter 12 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. Solve a problem NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4.
Solve a problem 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Cause: The print cartridge contacts needed to be cleaned. If this did not solve the issue, try the next solution. Solution 3: Replace the print cartridge Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.
Chapter 12 If it appears that you are using the correct print cartridges, proceed to the next solution. For more information, see: “Replace the cartridges” on page 48 Cause: The indicated print cartridges were not compatible with the product. Solve a problem If this did not solve the issue, try the next solution. Solution 2: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service.
Also, make sure the print cartridges are installed into the correct slots. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3.
Chapter 12 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Solve a problem 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support.
If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2.
Chapter 12 Solve a problem 5. Close the print cartridge door. 6. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to the next step. 7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the slot. 8.
Also, make sure the print cartridges are installed into the correct slots. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3.
Chapter 12 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. Solve a problem 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution.
Solve a problem To clean the print cartridge contacts 1. Turn on the product and open the print cartridge door. The print carriage moves to the far right side of the product. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time.
Chapter 12 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Solve a problem 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Cause: The print cartridge contacts needed to be cleaned. If this did not solve the issue, try the next solution.
HP recommends that you have an new print cartridge available, to avoid printing delays. NOTE: Ink levels might not be available for the indicated print cartridges. Original HP ink has been depleted Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
Chapter 12 Solve a problem 102 Solve a problem
13 Stop the current job Stop the current job To stop a current job from the product ▲ Press Cancel on the control panel. If the current job does not stop, press Cancel again. It can take a few moments for the current job to be cancelled.
Chapter 13 Stop the current job 104 Stop the current job
14 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 14 Paper specifications Type Paper weight Paper tray* Plain paper 20 to 24 lb. (75 to 90 gsm) Up to 80 (20 lb. paper) Legal paper 20 to 24 lb. (75 to 90 gsm) Up to 80 (20 lb. paper) Index cards 110 lb. index max (200 gsm) Up to 30 Hagaki cards 110 lb. index max (200 gsm) Up to 40 Envelopes 20 to 24 lb. (75 to 90 gsm) Up to 10 5 x 7 inch (13 x 18 cm) Photo paper 145 lb. Up to 30 (236 gsm) 4 x 6 inch (10 x 15 cm) Photo paper 145 lb. Up to 30 (236 gsm) 8.
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
Chapter 14 HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.
Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Chapter 14 Toxic and hazardous substance table Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Chapter 14 Notice to users in Korea Technical information 112 Technical information
HP Photosmart C4700 series declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier's Name: Supplier's Address: declares, that the product Product Name and Model: Regulatory Model Number: 1) Product Options: Radio Module: Conforms to the following Product DoC #: SNPRH-0803-01 Rev A Hewlett-Packard Company 20, Jia Feng Road Waigaoqiao Free Trade Zone Pudong, Shanghaiˈ PRC 200131 HP Photosmart C4700 series SNPRH-0803-01 All RSVLD-0707 Specifications and Regula
Chapter 14 Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • European Union regulatory notice • Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits.
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Chapter 14 Notice to users in Taiwan Technical information 116 Technical information
Index 10 x 15 cm photo paper specifications 106 error messages memory cards 75 reading or writing file 72 A F after the support period 54 alignment failed 78 print cartridges 78 B buttons, control panel 12 C connection problems HP All-in-One will not turn on 55 connection types supported printer sharing 10 control panel buttons 12 features 12 copy fit to page fails 67 specifications 106 troubleshooting 67 crop fails 74 customer support warranty 54 D display change measurements 58 E encryption WEP ke
R U recycle ink cartridges 108 regulatory notices regulatory model identification number 110 wireless statements 114 reinstall software 59 uninstall software 59 S scan crop incorrect 68 fails 70 scan specifications 106 text appears as dotted lines 68 text format incorrect 68 text incorrect 69 troubleshooting 68 security network, WEP key 8, 9 troubleshoot 8 software installation reinstall 59 uninstall 59 system requirements 105 T technical information copy specifications 106 environmental specifications
