Product Data Sheet / Brochure

Available HP Care Pack
Available HP Care PackAvailable HP Care Pack
Available HP Care Pack
Services
ServicesServices
Services
Extend your product warranty with a wide choice of cost-saving support packages.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services
for customers purchasing via direct and enterprise resellers are quoted using HP order configuration
tools. Additional information about HP Care Pack Service features and benefits is available at
http://www.hp.com/hps/carepack/services/ .
Key for HP Care Pack Service availability in the table below:
E
EE
E = Service available for customers purchasing direct and via enterprise resellers
C
CC
C = Service available for customers purchasing via commercial resellers
na
nana
na = Service not applicable
HP Care Pack Services Deployment and Per Event Services
HP Care Pack Services Deployment and Per Event ServicesHP Care Pack Services Deployment and Per Event Services
HP Care Pack Services Deployment and Per Event Services Service Available
Service AvailableService Available
Service Available
HP Installation & Startup E
For more information about Deployment and Per Event Services for HP Storage, visit
http://www.hp.com/hps/storage/ .
HP Care Pack Services Availability Services
HP Care Pack Services Availability ServicesHP Care Pack Services Availability Services
HP Care Pack Services Availability Services 1 yr
1 yr1 yr
1 yr 3 yr
3 yr3 yr
3 yr 4 yr
4 yr4 yr
4 yr 5 yr
5 yr5 yr
5 yr
HP Support Plus Included E E E
HP Support Plus 24 E E E E
To find HP Care Pack Services available via HP authorized commercial resellers, visit
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL
Deployment and Per Event
Deployment and Per EventDeployment and Per Event
Deployment and Per Event
Service Descriptions
Service DescriptionsService Descriptions
Service Descriptions
The HP Installation and Startup Service ensures a smooth implementation of HP StorageWorks
Continuous Information Capture software into your IT infrastructure. The service provides a documented
implementation designed to help meet the needs of your business providing:
Greater ability for your IT resources to stay focused on their core tasks and priorities
Reduced implementation time and impact to your storage environment
eSupport
eSupporteSupport
eSupport HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit http://www.hp.com/support
QuickSpecs
HP StorageWorks 2TB Tiered Storage Archive Solution
HP StorageWorks 2TB Tiered Storage Archive SolutionHP StorageWorks 2TB Tiered Storage Archive Solution
HP StorageWorks 2TB Tiered Storage Archive Solution
Service and Support, HP Care Pack and Warranty Information
DA - 12693 North America — Version 3 — June 5, 2007 Page 9