User's Manual

8
Troubleshooting
Use this section to find information on:
● Resetting the camera (see Resetting the camera on page 47).
● Possible problems and solutions (see Problems and solutions on page 47).
Resetting the camera
If your camera does not respond when you press buttons, reset the camera.
1. Turn off the camera.
2. Remove the memory card and battery.
3. Press the straightened end of a paper clip into
the Reset switch (the small hole located by the
battery slot, as shown), hold the switch down for 3-6
seconds, then release.
4. Reinstall the battery and close the Battery/Memory
card door.
5. Verify that the camera works without an optional
memory card, then reinstall the card.
When the camera is reset, any images or video clips stored in memory are retained.
Problems and solutions
Use this information to find solutions to common issues you may have using your camera.
The camera does not turn on.
● Install a new or recharged battery, ensuring that the battery is inserted correctly (see
Install the battery on page 8) and that you are using a rechargeable HP Photosmart
R07 Lithium Ion battery for HP Photosmart R-series cameras (L1812A/L1812B).
● Ensure that the HP AC power adapter is connected to the camera through the dock
and is plugged into a working electrical outlet. Ensure that the HP AC power adapter
is not damaged or defective.
● Reset the camera (see Resetting the camera on page 47).
● Ensure that the memory card is the proper type (see Storage on page 59). If so,
remove the memory card and turn on the camera; if the camera turns on, format the
memory card (see Install and format an optional memory card on page 10). If the
camera still does not turn on, format the memory card using a memory card reader,
or replace the memory card.
The battery gauge goes up and down frequently.
See Power indicators on page 55.
I have to recharge the Lithium Ion battery frequently.
● See Extending battery life on page 54.
● A battery that is new or has not been charged recently must be recharged to reach
full capacity.
● If you have not used the battery for two months or longer, recharge it.
HP Photosmart R967 Digital Camera 47