HP Scanjet Pro 3000 s2 User Guide
Copyright and license Trademark credits © 2013 Copyright Hewlett-Packard Development Company, L.P. ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product basics ................................................................................................................................................ 1 Product features ................................................................................................................................... 2 Product walkaround .............................................................................................................................. 3 Front view ...................
Import and export scan shortcuts ..................................................... 17 Apply a background filter ................................................................................... 17 HP EveryPage Ultrasonic .................................................................................. 18 Mac software ..................................................................................................................... 18 Scan documents ..................................................
Scanner buttons are not working correctly ......................................................................................... 40 Scanner paper path problems ............................................................................................................ 41 Paper jamming, skewing, misfeeds, or multiple-page feeds .............................................. 41 Scanning fragile originals ...................................................................................................
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1 Product basics This User Guide covers what you need to know about using the HP Scanjet Pro 3000 s2 scanner.
Product features Table 1-1 Features Resolution 600 pixels per inch (ppi) Memory 512 MB of DDRII random-access memory (RAM) Paper-handling ● Document feeder: Holds up to 50 sheets of 75 g/m2 (20 lb) paper ● Two-sided scanning: Two-sided documents scan in a single pass ● HP EveryPage Ultrasonic: Detects when multiple pages feed through simultaneously ● By default, device enters Sleep Mode after 15 minutes of inactivity ● High content of recyclable components and materials ● ENERGY STAR® qualif
Product walkaround This section describes the physical components of the HP Scanjet Pro 3000 s2.
Control panel Use the buttons on the control panel to start or cancel a scan, and to power the unit on and off. Callout Name Description 1 Power button Press the Power button to power on the scanner. Press and hold the Power button for three seconds to power off the scanner. 2 Scan button Press the Scan button to initiate a scan. 3 Cancel button Press the Cancel button to cancel a scan in progress. 4 Power LED When lit, indicates that the scanner is powered on.
About scan shortcuts A scan shortcut is a set of saved scan settings. You can use HP software to create and manage scan shortcuts, and to assign a scan shortcut to the Scan ( ) button on the control panel. Windows: Use HP Easy Scan to create and manage scan shortcuts. Mac: Use HP Utility to assign the scan button workflow. Scanner software Your scanner comes with a variety of scanning software for both Windows and Mac operating systems.
6 ● Reorganize or delete pages ● Complete the scan and process the document Chapter 1 Product basics ENWW
HP Scanner Tools Utility Use the HP Scanner Tools Utility to change the scanner's power management settings, and to find information about scanner settings, status, and maintenance. To open the utility, do one of the following: ● Click the HP Easy Scan icon on the desktop, click the Scanner drop-down menu, and then click Scanner Settings. ● Windows XP, Vista, Windows 7: Double-click the HP Easy Scan icon on your desktop, click the Scanner drop-down menu, and then click Scanner Settings.
Sleep Mode and auto-off settings By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off automatically after two hours of inactivity to conserve power. Windows: To change the default sleep and auto-off settings, complete these steps: 1. 2. Start the HP Scanner Tools Utility by doing one of the following: ● Double-click the HP Easy Scan icon on your desktop, click the Scanner drop-down menu, and then click Scanner Settings.
HP EveryPage Ultrasonic (Windows) Your HP scanning solution can detect when multiple pages feed through the scanner at the same time using HP EveryPage Ultrasonic. With this technology, you can also recover from multi-feed errors without losing the pages that you have already scanned. When a multi-feed occurs, the software displays a message and a thumbnail of the last successfullyscanned page.
2 Use the scanner The following topics describe how to load and scan originals. Load originals The following topics describe how to load originals into the document feeder. Document loading tips ● The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper. When using heavier paper, the maximum capacity is decreased. TIP: Use the lines on the input tray paper guides to help you to not exceed the document feeder capacity.
Torn documents Documents with paper clips or staples Carbon paper Coated paper Extremely thin, translucent paper Paper with adhesive notes or flags attached Photos Overhead transparencies Papers that are stuck together Paper where the toner has not fully dried, or with wet substances such as glue or correction fluid ● Smooth out any folds or curls in your documents before placing them into the feeder. If the leading edge of a document is curled or folded, it may cause a paper jam.
Load documents 1. Open the scanner lid. 2. Extend the document input and output trays. a. Lift up on the document input tray extension (1), and then flip up the hinged extension flap (2). b. Open the document output tray, and then flip up the hinged extension flap. TIP: You can scan with the output tray closed, as shown below.
3. Adjust the paper guides on the document feeder to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding. When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original yet not restrict paper feeding. ENWW 4. Fan the stack of document pages to ensure that the pages do not stick together.
6. Gently set the stack in the document feeder. Load the pages face down with the top of the pages pointing into the feeder. For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder. TIP: Avoid feeding a document with a leading edge that has been folded or frayed. 7. Verify that the paper guides are aligned with the edges of the stack. Load cards To load cards into the document feeder, follow these steps: 14 1.
Start a scan from the hardware To scan from the control panel, follow these steps: 1. Load the originals. 2. Press the Scan ( ) button. To cancel a scan, press the Cancel ( ) button. Use the scanning software The following topics describe how to use the scanning software. How to get software updates For the latest software updates, see www.hp.com/support, select your location, click Drivers & Software, and then search on your product name or number.
Scan to cloud Follow these steps to scan items to your network destinations (for example, Google Drive ™ [formerly Google Docs™] or Box.net). Your computer must be connected to the Internet to complete this task. 1. Load the document into the document feeder. 2. Double-click the HP Easy Scan icon on your desktop to display the HP Easy Scan Main Window. 3. Select a cloud destination from the Scan Shortcut list.
Create scan shortcuts To create a scan shortcut, follow these steps: 1. 2. Start HP Easy Scan by doing one of the following: ● Double-click the HP Easy Scan icon on your desktop. ● Windows XP, Vista, Windows 7: Click Start, point to Programs or All Programs, point to HP, point to HP Easy Scan, and then click HP Easy Scan. ● Windows 8: On the Start screen, click the HP Easy Scan tile. Right-click the shortcut list and select Create New. The Shortcut Editor dialog displays.
3. On the Image Processing tab, select the desired background filter option. 4. Click Save. HP EveryPage Ultrasonic HP EveryPage Ultrasonic stops the scan process if it senses that multiple pages are fed into the scanner at one time. This feature is enabled by default. You might want to disable this feature if you are scanning: ● Multipart forms (a use that HP does not recommend). ● Documents which have labels or sticky notes attached to them.
Scan to email You must be connected to the Internet to complete this task. To scan to an email, complete these steps: 1. Place the document in the document feeder. 2. In the Applications folder, double click the Image Capture icon. 3. In the Image Capture window, select your scanner from the Devices list. TIP: For more Image Capture scanning options, click Show Details. 4. Select Mail in the Scan To list to automatically attach the scan to an email message.
3 Care and maintenance This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support. ● HP Scanner Tools Utility Maintenance tab (Windows) ● HP Utility (Mac) ● Order maintenance and scanning supplies ● Clean the scanning strips ● Clean the paper path ● Clean the rollers ● Replace the roller and separation pad Occasional cleaning of the scanner helps ensure high-quality scans.
HP Scanner Tools Utility Maintenance tab (Windows) The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance history, and settings. You can record scanner maintenance and change the setting for maintenance alerts. For detailed information, see the HP Scanner Tools Utility Help. HP Utility (Mac) Use HP Utility to manage settings for device configuration, to assign a shortcut to the Scan ( ) button on the control panel, and to modify shortcut settings.
2. Pull forward on the document feeder latch to open the document feeder hatch. 3. Clean the strips with a soft, lint-free cloth that has been moistened with distilled water or clean tap water. CAUTION: Use only distilled water or clean tap water to clean the scanning strips. Do not spray water directly on the scanning strips. 22 4. Dry the scanning strips with a dry, soft, lint-free cloth, making sure to wipe the small strips of gray reflective material on each strip. 5.
Clean the paper path If scanned images have streaks or scratches, use an HP paper path cleaning cloth to clean the paper path. NOTE: If you experience repeated document jams, clean the rollers. To clean the paper path, follow these steps: 1. Open the sealed HP paper path cleaning cloth container, starting at the notch. Take care not to tear the cleaning cloth. 2. Remove the cleaning cloth and unfold it. 3. Place the unfolded cloth into the document feeder. 4.
7. If streaks still appear, repeat steps 3 through 6. The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After that, the cloth will dry out. If repeated cycling of the cleaning cloth does not remove the streaks from the scanned images, clean the rollers. 8. Windows: Under Record Cleaning Paper Path, click Record Cleaning to log this cleaning activity and update the paper path cleaning history.
3. On the rear of the open document feeder, slide a fingertip under the tab at the upper right corner of the feed roller cover, and then grasp the tab firmly and pull forward to open the feed roller cover and expose the upper feed rollers. 4. Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened with distilled water or clean tap water, wipe the feed rollers on both sides of the open hatch.
b. Close the feed roller door (pressing firmly at the top edge on both sides until the door clicks into place), and then wipe the two rollers near the bottom on the rear of the open hatch. c. Wipe the four rollers on the front of the open hatch. CAUTION: Wait two minutes for the feed rollers to dry before loading documents into the document feeder. 5. Press on both sides of the document feeder hatch at the same time to close the hatch, and then reconnect the USB cable and power supply to the scanner.
Replace the roller and separation pad Replace the roller and separation pad under the following conditions: ● Windows: When the Maintenance Recommended dialog indicates they are due for maintenance. ● If you experience repeated document jams and cleaning the rollers did not help. NOTE: HP recommends that you replace the roller and separation pad every 100,000 scans.
4 Troubleshooting This section contains solutions for common problems with the scanner. For additional troubleshooting, see the Help for the HP scanning program that you are using.
Basic troubleshooting tips Simple issues such as smudges on the scanning strips or loose cables can cause your scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when you encounter scanning problems. ● If scans are fuzzy, check to see if the scanning strips inside the document feeder are dirty or smudged. If so, clean the scanning strips.
Scanner installation troubleshooting ● Check the cables ● Uninstall and then reinstall the HP Scanjet drivers and tools (Windows) Check the cables Cable type Action Power cable The power cable is connected between the scanner and a power outlet. USB cable ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector.
ENWW 4. Use the HP scanning software CD that came with the scanner to reinstall the HP Scanjet drivers and tools. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner.
Scanner initialization or hardware problems 32 ● Check the USB connection ● Check that the scanner has power ● Reset the scanner ● The scanner has stopped working correctly Chapter 4 Troubleshooting ENWW
Check the USB connection Check the physical connection to the scanner. ● Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. ● Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces down when the cable is properly connected to the scanner. If the problem persists after verifying the above items, try the following: 1.
Check that the scanner has power The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Ensure that the scanner is receiving power. ◦ Check that the green LED on the power supply case is on.
The scanner has stopped working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. 2. a. Check that the green LED on the power supply case is on. b.
Scanner operation problems ● Scanner will not turn on ● Scanner keeps turning off ● Scanner does not scan right away ● Scanner scans only one side of a two-sided page ● Scanned pages are missing at the scan destination ● Scanned image is fuzzy ● Scanned pages are out of order at the scan destination ● Optimize scanning and task speeds ● The scan is completely black or completely white ● Scanned images are not straight ● Vertical white stripes appear on the printed page ● Vertical colo
Windows: To change the defaults, complete these steps: 1. Launch the HP Scanner Tools Utility. 2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings. ● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
Scanned pages are out of order at the scan destination ● Verify that the page order of the original document is correct before placing the document face down into the document feeder. ● Make sure that there are no staples, paper clips, or any other attached material (such as adhesive notes) that may cause the pages to feed incorrectly. ● Verify that pages are not stuck together. Optimize scanning and task speeds Several settings influence the total time for a scanning job.
Vertical white stripes appear on the printed page The destination printer might be out of toner or ink. Scan a different original to the same printer to see if the issue lies with the printer. If the second scan has the same problem, try scanning to a different printer. Vertical colored stripes appear on the printed page Dust can build up on the scanning strips inside the document feeder and cause artifacts in scanned images.
Scanner buttons are not working correctly After each step, press the Scan ( ) button. to see if it is working correctly. If the problem persists, proceed with the next step. 40 1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. 2. Windows: In HP Easy Scan, verify that the Scan ( ) button has not been disabled (see “Product accessibility” for more information). 3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4.
Scanner paper path problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed from the scanner ● Originals are curling up in the scanner output tray.
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing firmly on both sides to ensure the hatch is closed. A problem with the scanner hardware might exist. Follow this procedure to test the scanner: 1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector. Check that the green LED on the power supply case is on to verify that the power supply is functional. 2.
An item loaded in the scanner jams repeatedly ● The item might not meet the guidelines for acceptable originals. ● The item might have something on it, such as staples or self-adhesive notes on the original that must be removed. ● Make sure the paper guides touch the edges of the original. Clear jams from the scanner paper path To clear a paper jam, complete these steps: ENWW 1. Remove any pages from the document feeder. 2.
5 Product accessibility Windows: You have the ability to enable and disable the control panel Scan ( ) button using the button settings feature in HP Easy Scan. NOTE: 44 You must have administrative privileges on the computer to perform this task.
6 Specifications and warranty This section contains regulatory information and product specifications for your scanner.
Scanner specifications Name Description Scanner type Duplex sheet-feed scanner Size Width: 286 mm 11.26 in, Depth: 153 mm 6 in, Height: 162 mm 6.38 in Weight 2.34 kg 5.16 lbs Scanning element Contact image sensor (CIS) Interface USB 2.0 high speed (compatible with USB 1.1) Optical resolution 600 x 600 dpi hardware Power adapter information ● This product is intended to be supplied by a Listed Power Unit, marked with LPS or Limited Power Source. ● DC output for power supply: 24 Vdc, 1.
Disposal of Waste Equipment by Users This information applies to the European Union and India. This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical equipment. For more information, see www.hp.com/recycle. Electronic hardware recycling HP encourages customers to recycle used electronic hardware.
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/ energystar Important safety instructions Read all these instructions, and follow all warnings and instructions marked on the scanner. ● In this document, warnings, cautions, and notes indicate the following: ◦ Warnings must be followed carefully to avoid bodily injury. ◦ Cautions must be observed to avoid damage to your equipment.
● If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug, make sure you replace them with fuses of the correct size and rating.
Hewlett-Packard limited warranty statement HP Scanjet Pro 3000 s2 scanner Model Asia/Pacific Americas Europe/Middle East/Africa 3000 s2 1 year 1 year 1 year 1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 9. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Index A about scan shortcuts accessibility 44 applications scan from 15 document feeder 46 capacity 2 load cards 14 load documents 12 tips on loading 10 5 B black scans troubleshoot 38 blank page suppression 2 blurry images 37 buttons Cancel 4 Power 4 Scan 4 scanner control panel 4 C cables troubleshoot 30 Cancel button 4 capacity, document feeder clean paper path 23 rollers 24 scanning strips 21 cleaning cloth 23 cloud, scan to 16 colored stripes troubleshoot 39 connectivity 2 control panel locating 3
output tray locating 3 P pages missing, troubleshoot 37 pages out of order 38 paper jams 43 misfeeds 41 not feeding 41 troubleshoot 41 paper guides, locating 3 paper path clean 23 feeding problems 41 paper-handling 2 parts order 27 Power button 4 power button, locating 3 Power LED 4 power management 36 power supply troubleshoot cable 30 product auto-off 8 Sleep Mode 8 product accessibility 44 product info 1 programs scan from 15 R replace roller and separation pad 27 reset scanner 34 resolution 2 roller r
Windows software 5
