User guide
Table Of Contents
- Product basics
- Use the scanner
- Care and maintenance
- Troubleshooting
- Basic troubleshooting tips
- Scanner installation troubleshooting
- Scanner initialization or hardware problems
- Scanner operation problems
- Scanner will not turn on
- Scanner keeps turning off
- Scanner does not scan right away
- Scanner scans only one side of a two-sided page
- Scanned pages are missing at the scan destination
- Scanned image is fuzzy
- Scanned pages are out of order at the scan destination
- Optimize scanning and task speeds
- The scan is completely black or completely white
- Scanned images are not straight
- Vertical white stripes appear on the printed page
- Vertical colored stripes appear on the printed page
- Scan files are too large
- Scanner buttons are not working correctly
- Scanner paper path problems
- Paper jamming, skewing, misfeeds, or multiple-page feeds
- Scanning fragile originals
- Paper does not feed from the scanner
- Originals are curling up in the scanner output tray.
- The bottom of the scanned image is cut off
- The scanned images have streaks or scratches
- An item loaded in the scanner jams repeatedly
- Clear jams from the scanner paper path
- Product accessibility
- Specifications and warranty
- Scanner specifications
- Document feeder specifications
- Environmental specifications
- Disposal of Waste Equipment by Users
- Electronic hardware recycling
- Chemical substances
- Regulatory information
- Energy information
- Important safety instructions
- Restriction on hazardous substance (Turkey)
- Restriction on hazardous substance (Ukraine)
- Recycle and restricted material information
- Hewlett-Packard limited warranty statement
- Index
Replace the roller and separation pad
Replace the roller and separation pad under the following conditions:
●
Windows: When the Maintenance Recommended dialog indicates they are due for
maintenance.
●
If you experience repeated document jams and cleaning the rollers did not help.
NOTE: HP recommends that you replace the roller and separation pad every 100,000 scans.
Windows: The HP Scanner Tools Utility can remind you when service is needed, which depends on
many conditions and might be sooner than this replacement interval.
The roller replacement kit contains a roller, a separation pad, and replacement instructions; you
should always replace the separation pad at the same time you replace the rollers. To order the
replacement kit, see the HP scanner parts Web site at
www.hp.com/buy/parts.
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard
service agreements.
To replace the roller and separation pad, follow these steps:
1. Press the Power (
) button to turn off the scanner, and then disconnect the USB cable and
power supply from the scanner.
2. Replace the roller and separation pad as described in the instructions that were included with
the replacement kit.
3. Press on both sides of the document feeder hatch at the same time to close the hatch, and then
reconnect the USB cable and power supply to the scanner.
4. Press the Power (
) button to turn on the scanner:
5. Update the scanner maintenance history.
Windows
a. Launch the HP Scanner Tools Utility.
b. Under Record Replacement, click Record Replacement to log this replacement activity
and update the roller replacement history.
For more information, see the HP Scanner Tools Utility Help.
Mac
a. Launch HP Utility.
b. Under Maintenance, click Record Replacement to log this replacement activity and
update the roller replacement history.
ENWW
Replace the roller and separation pad
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