Manual

HP SUM stops responding when performing inventory on large baselines
Solution: Only perform inventory on one large (SPP-size) baseline at a time. Performing inventory
on more than one inventory might use too many system resources.
HP SUM deletes the baselines and nodes after quitting a Remote Desktop session
Solution: This is a known issue with Remote Desktop. For more information, see the article on the
Microsoft website:
http://technet.microsoft.com/en-us/library/cc755098.aspx
Node troubleshooting
HP SUM does not respond when editing a node with sudo
Solution: Make sure the user that is logged into HP SUM is part of the administrator group for the
system.
HP SUM does not display the Deploy button on the Deploy Nodes screen
Solution: Make sure that HP SUM has resolved all dependencies before attempting to deploy
updates. If HP SUM discovers a failed dependency, it does not activate the Deploy button.
An HP-UX node displays the error Inventory failed. The pciinfo module requires manual
update on remote target
Solution: Use the following instructions to resolve the error:
1. Close all tasks and back up important data on the node server.
2. Log in to the node server with root privileges.
3. Transfer the file pciinfo.depot, located in the HP SUM directory /ia64/ to the node
server.
4. Run swinstall -x autoreboot=true -s ‘pwd’ ./pciinfo.depot PCCIINFO.
5. After the update finishes, you can re-run HP SUM on a remote host to continue with additional
updates.
HP SUM does not detect solid state hard drives
Solution: If HP SUM does not detect the solid state hard drive, run the smart component individually.
After HP SUM finishes an inventory, the inventory screen does not close
Solution: Click the Cancel button to close the inventory screen.
Cannot add a Windows node when running HP SUM on a Linux host
Solution: Run HP SUM on a Windows host to add Windows nodes.
HP SUM does not display a reboot message in Guided Update
Solution: No action to take.
HP SUM displays message Unable to locate the item you requested
Solution: Press F5 when HP SUM displays this message.
HP SUM stops responding when performing inventory on multiple nodes
Solution: Inventory only one node at a time. When performing inventory on multiple nodes at the
same time, the host might run low on resources.
Node troubleshooting 101