(User Guide) Instruction Manual

• Ensure you can ping the IPv6 loopback address:
ping6 ::1
• Use the DNS hostname instead of IPv6 address to ensure the address is correct.
• Use ipconfig to validate you have IPv6 addresses assigned to your NICs.
• Use an IPv4 network address to ensure HP SUM can properly find the remote target server.
• HP SUM can always be copied to the target servers and executed using the local installation
method. For more information, see “Deployment modes” (page 11).
Operation issues
HP SUM stalls during boot
Solution: Check that the IP address 192.168.0.1 is not being used on your network. HP SPP uses
this IP address to deploy offline updates.
If this IP address is being used on the network, you might have to disconnect the server from the
network to perform updates.
For more information on how this IP address is used by HP SPP to deploy updates, see:
http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?
docId=emr_na-c02959269
HP SUM connection is lost during iLO or NIC firmware update
Solution: None.
When either iLO or NIC firmware are updated, the HP SUM connection might be lost. If this
happens, it prevents the installation of components from continuing.
You cannot boot into Offline Interactive mode while using the iLO Virtual Media. When you update
the firmware, the connection to the iLO Virtual Media will be disconnected.
The user-specified reboot message does not appear when using a Japanese character
set on a Linux operating system
Solution: None.
You can specify a message to appear before the system shuts down during a reboot operation. If
you are using a Japanese character set and running on a Japanese version of a Linux operating
system, the message does not appear properly.
Automatic reboot does not occur when using the user-specified reboot message with
a Japanese character set on Windows
You can specify a message to appear before the system shuts down during a reboot operation.
When using a Japanese character set and running on a Japanese version of Windows, the message
causes the reboot not to occur automatically.
Solution: For a successful reboot, you must click Exit. When the message is entered using CLI, the
reboot message looks corrupted because the Japanese character set is not supported in CLI.
HP SUM stalls when run in a directory path that contains multi-bye characters
Solution: Do not run HP SUM in directories containing multi-byte characters in the path name.
74 Troubleshooting