Installation Manual

Troubleshooting384
<admin-user>management-server-domain\administrator</admin-user>
<SIM-on-windows>true</SIM-on-windows>
<event-unknown-severity-handling>false</event-unknown-severity-handling
>
<connector-time-out-minute>MINUTES</connector-time-out-minute>
</HP-config>
Set MINUTES to an appropriate value for your system (like 30, 60, or 90) based on the startup
time of HP SIM.
Storage Essentials Menus Are Not Shown in HP SIM
If the HP SIM Connector component was not installed correctly or you entered the wrong
credentials on the HP Systems Insight Manager Service Account Credentials screen, the Storage
Essentials menus will be missing on the HP SIM menus. You must re-install the HP SIM Connector.
See, Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or
was Changed), page 383.
NoSuchElement Error
See ”Using the CLI Command While Upgrading” on page 415.
Difficulty Displaying Storage Essentials Pages After Generating a Custom
Certificate
Generating a custom certificate for HP SIM from a Certificate Authority after HP Storage Essentials
is installed results in HP Storage Essentials pages not being displayed. To resolve this, re-install the
HP SIM connector as described in the HP Storage Essentials Installation Guide.
Troubleshooting the Oracle Database (Windows)
This section provides Oracle troubleshooting help:
• Use Only the Installation Wizard (or Unix Scripts) to Install/Upgrade Oracle, page 384
• Existing Oracle Database Is Detected, page 385
Use Only the Installation Wizard
(or Unix Scripts) to Install/Upgrade Oracle
With this release of the product, the Oracle database is automatically installed using the new
Installation Wizard (or Unix scripts) developed to install the management server along with the
Oracle database used by the management server. Installing Oracle separately is no longer
recommended.