Installation Manual

HP Storage Essentials SRM 6.0 Installation Guide 379
21 Troubleshooting
HP Storage Essentials Standard Edition supports a subset of the devices supported by Enterprise
Edition. See the HP Storage Essentials Standard Edition Support Matrix for a list of supported
devices. The support matrix is accessible from the Documentation Center (Help > Documentation
Center in Storage Essentials).
This chapter contains the following topics:
• Troubleshooting Installation/Upgrade, page 379
• Configuring the Java Console, page 385
• java.lang.SecurityException: Failed to validate one time key, page 385
• “Data is late or an error occurred” Message, page 385
• appstorm.<timestamp>.log Filled with Connection Exceptions, page 385
• Receiving HTTP ERROR: 503 When Accessing the Management Server, page 386
• Permanently Changing the Port a CIM Extension Uses (UNIX Only), page 388
• Configuring UNIX CIM Extensions to Run Behind Firewalls, page 389
• Volume Names from Ambiguous Automounts Are Not Displayed, page 393
• Installing the Software Security Certificate, page 393
• Troubleshooting Discovery and Discovery Data Collection, page 395
• Troubleshooting Topology Issues, page 403
• Troubleshooting Provisioning, page 414
• Troubleshooting CLI Errors, page 415
• Troubleshooting Hardware, page 415
Troubleshooting Installation/Upgrade
This section provides help with troubleshooting installations and upgrades.
• If Your Installation or Upgrade Failed, Capture the Logs, page 380
• Checking Installation Log Files, page 380
• “The environment variable ‘perl5lib’ is set.” Message, page 381
• “SEVERE: OUI-10029...” Message, page 382
• Brocade API Switches Displaying Stale Data, page 382
• SIM Connector Fails to Install for Single–Server Configurations, page 382
• Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was
Changed), page 383
• “Reverse Lookup Failed” Message (Windows only), page 382
• Re-installing the HP SIM Connector (If Your HP SIM User Name or Password is Incorrect or was
Changed), page 383
• Increasing the time-out for the HP SIM Connector, page 383