Installation Manual

Troubleshooting380
• Storage Essentials Menus Are Not Shown in HP SIM, page 384
• NoSuchElement Error, page 384
• Difficulty Displaying Storage Essentials Pages After Generating a Custom Certificate, page 384
• Troubleshooting the Oracle Database (Windows), page 384
If Your Installation or Upgrade Failed, Capture the Logs
(Windows management servers only) You can quickly gather system information and log files for
troubleshooting by running the srmCapture.cmd program in <HP Storage Essentials
installation directory>/tools.
IMPORTANT: The srmCapture.cmd program requires that zip.exe is in the same folder as
srmCapture.cmd. If you are missing zip.exe, you can find it in the tools directory of the
management server CD.
The following information is gathered by srmCapture.cmd:
• List of environment variables, look for file srmListEnvVar.txt.
• Results from running ipconfig /all, look for file srmListIpconfigAll.txt.
• Results from running netstat -noab, look for file srmListNetstatNoab.txt.
• Results from running netstat -rte, look for file srmListNetstatRte.txt.
• Results from running netsh diag show test, look for file
srmListNetshDiagShowTest.txt.
• Install wizard log files (all files are found in %systemdrive%\srmInstallLogs).
• srmwiz.ini.
• Oracle export log file.
• File SRM log files.
• File SRM configuration files.
• HP SIM install log file
• Oracle log files
• Zero G registry content
If you see a message resembling the following, “Current location, d:\Tools, is not
writable,” the current working subdirectory is not writable. The srmCapture.cmd program will
go through the following directories in order until it finds one that is writeable:
1. %temp%
2. %tmp%
3. %systemdrive%
Checking Installation Log Files
• The following log files are generated by the installer and can be found on the management
server in the following directories: C:\srmInstallLogs includes these log files: