Installation Manual

Troubleshooting396
• Troubleshooting Mode, page 396
• Unable to discover Emulex host bus adapters, page 397
• CIMOM Service Not Starting After Trying to Discover Sybase or SQL Server Applications,
page 397
• Configuring E-mail Notification for Discovery Data Collection, page 398
• Increasing the Time-out Period and Number of Retries for Switches in Progress, page 398
• “Connection to the Database Server Failed” Error, page 400
• An Element is Not Listed on the Discovery Data Collection Page, page 400
• DCOM Unable to Communicate with Computer, page 401
• Duplicate Listings/Logs for Brocade Switches in Same Fabric, page 401
• Element Logs Authentication Errors During Discovery, page 402
• EMC Device Masking Database Does Not Appear in Topology (AIX Only), page 402
• Management Server Does Not Discover Another Management Server's Database, page 402
• Microsoft Exchange Drive Shown as a Local Drive, page 402
• Unable to Discover Microsoft Exchange Servers, page 402
• Nonexistent Oracle Instance Is Displayed, page 402
• Requirements for Discovering Oracle, page 403
• ”Do Not Run Overlapping Discovery Schedules” on page 403
• "This storage system uses unsupported firmware. ManagementClassName: class_name"
Message, page 403
• Incorrect Topology Sometimes Displayed for CNT Switches, page 408
• Device Locking Mechanism for Brocade Element Manager Query/Reconfiguration, page 408
• A Discovered Sun StorEdge A5000 JBOD Does Not Display Its WWN Properly, page 408
• Unable to Monitor McDATA Switches, page 408
• Unable to Detect a Host Bus Adapter, page 409
• Navigation Tab Displays Removed Drives as Disk Drives, page 409
• Unable to Obtain Information from a CLARiiON Storage System, page 409
• Discovery Fails Too Slowly for a Nonexistent IP Address, page 409
• “CIM_ERR_FAILED” Message, page 410
• CIM_ERR_FAILED When Trying to Activate a Zone Set Using McDATA SWAPI, page 412
•
Communicating with HiCommand Device Manager Over SSL, page 412
• Unable to Discover a UNIX Host Because of DNS or Routing Issues, page 413
• ERROR replicating APPIQ_EVAStorageVolume during Discovery Data Collection for an EVA
array, page 414
Troubleshooting Mode
Troubleshooting Mode can be used to assist you in identifying and resolving host configuration
issues during discovery, as described in the following steps: