Installation Manual

Troubleshooting398
2. Restart Oracle with the following command:
/etc/init.d/dbora restart
3. Restart the appstormanager service.
4. After the service has started, delete any Sybase or SQL entries from the Application tab in the
discovery setup page. This is necessary to prevent them from being re-added to the
listener.ora on further discoveries.
Configuring E-mail Notification for Discovery Data Collection
The management server lets you send status reports about Discovery Data Collection to users. The
status reports that are sent to users can also be found in the GAEDSummary.log file in the
[Install_DIR]\logs directory on the management server.
To configure the management server to send status reports on Discovery Data Collection to your
e-mail account:
1. Enable e-mail notification for the management server. See the User Guide for more information.
2. Add or edit the e-mail address for the Admin account.
The status reports for Discovery Data Collection are sent as follows:
• gaedemail property is empty - The e-mail is sent to users whose roles have System
Configuration selected.
• gaedemail property is populated - The e-mail is sent only to users whose e-mail is assigned
to the gaedemail property.
3. If you want additional users to receive the status reports for Discovery Data Collection, do the
following:
a. Select Options > Storage Essentials > Manage Product Health, and then click Advanced in
the Disk Space tree.
b. Click Show Default Properties at the bottom of the page.
c. Copy the gaedemail property.
d. Return to the Advanced page.
e. Paste the copied text into the Custom Properties box.
f. Assign the e-mail accounts you want to receive the report to the gaedemail property. For
example, if you want [e-mail] and [e-mail] to receive these
status reports, modify the gaedemail property in the Custom Properties box as follows:
gaedemail=[e-mail];[e-mail]
NOTE: Make sure the hash (#) symbol is removed from the gaedmail property.
g. When you are done, click Save.
Increasing the Time-out Period and Number of Retries for Switches in
Progress
If you are having difficulty obtaining information from switches with SNMP connections during
Discovery Data Collection, you may need to increase the time-out period and the number of retries.