Installation Manual

Troubleshooting400
1. When you are done, click Save.
“Connection to the Database Server Failed” Error
If you received an error message resembling the following after getting all element details, verify
that the database instance is running:
The connection to the database server failed. Check that the Oracle instance
'OIQ3 on host '192.168.1.162:1521 is running correctly and has the
management software for Oracle installed correctly.
Assume you received the error message listed above. You would want to verify the following:
• Oracle instance OIQ3 on host 192.168.1.162 port 1521 is running.
• The management software for Oracle is installed on the server running the Oracle instance.
One of the installation's tasks is to create an APPIQ_USER user account with enough privileges
for the software to view statistics from the database.
Once you have verified these items, run Discovery Data Collection again. If you continue to see the
error message, contact customer support.
An Element is Not Listed on the Discovery Data Collection Page
If HP SE cannot identify an element passed to it by the HP SIM Connector, the element is not listed
when you run Discovery Data Collection. HP SE may have failed to identify the device due to an
incorrect credential.
Check the appstorm.yyyymmdd-hhmmss.log and cimom.yyyymmdd-hhmmss.log to look
for problems.
You can test the element credentials in HP SE to verify that they are correct.
1. Select Tools > Storage Essentials > Home.
2. Click Discovery and then click Setup.
3. Click Add Address.
4. Enter the IP address or DNS name and the credentials you want to test. Click OK.
Table 29 Retry Properties
Switch Property
McDATA/Connectrix
discovered through SNMP
cimom.McData.Snmp.Retries
Cisco cimom.Cisco.Snmp.Retries
Other switches discovered
through SNMP:
• Sun StorEdge
• QLogic
cimom.snmp.switch.retries