User's Manual

hp StorageWorks File System Extender User Guide 189
8Troubleshooting
In this chapter, the most common errors regarding configuration and use of FSE are presented, including
instructions on how to collect debug traces for different kinds of FSE activities. It also contains a list of all
errors that can be issued by the FSE implementation, with a one-line explanation for each.
This chapter includes the following topics:
• FSE startup and shut-down problems, page 190
• Firebird server problems, page 194
• Communication problems, page 195
• SCSI problems, page 197
• Tape library problems, page 199
• Media management problems, page 201
• HSM file system mounting problems, page 204
• HSM file system filter problems, page 208
• Migration problems, page 210
• Recall problems, page 213
• Backup, restore, and recovery problems, page 216
• Other problems, page 219
• FSE troubleshooting tools, page 223
• Debugging FSE processes, page 224
• Contacting support, page 231
• FSE error codes, page 232
For most common errors regarding installation, upgrade, and uninstallation of FSE, see the FSE Installation
Guide.
If you have a problem with FSE, you should check the FSE documentation before contacting your support
representative. This chapter gives you some clues on what is happening with FSE and how to solve your
problem. Usually you first need to check the FSE event log (named fse.log) for indications of problems.
Its location is platform-dependent.
Linux specific
FSE event log is located in the directory /var/opt/fse/log.
Windows specific
FSE event log is located in the directory %InstallPath%\var\log.
The value of %InstallPath% depends on the choice made in the FSE installation process. It defaults to
C:\Program Files\Hewlett-Packard\FSE.
If you have already analyzed your problem and could not find a solution in FSE and other relevant
documentation, you must collect relevant information about your FSE system configuration, your specific
situation, and the symptoms that you are experiencing. Such a prepared data set will speed up the
problem investigation and its resolution when contacting your support representative. For more information,
see ”Contacting support” on page 231.