User's Manual

232 Troubleshooting
/var/opt/fse/log/Hostname_info.log. Send this file and the contents of the directory
/var/opt/fse/cfg to technical support.
Windows specific
Use System Information to collect data about the system. Click Start > Programs > Accessories > System
Tools > System Information to open System Information. From the Action menu, select the Save As System
Information option and send the file to technical support.
One archive package
Pack everything collected in previous steps into a .tar file (on Linux platform) or .zip file (on Windows
platform). It is easier to handle one file per problem. This way you make sure technical support receives
everything you provide for problem investigation.
Contact
See ”HP technical support” on page 9.
Technical support will contact you as soon as possible, depending on the data you provide and especially
on the problem you reported.
FSE error codes
Code Description
0No error
1 Singleton violation: Class instance already exists
2File access error
3 Out of memory
4 Invalid arguments passed to a function
5 MAJOR INTERNAL ERROR: Data corruption detected
6 Functionality not yet implemented
7 String too long
8Argument missing
9 Shouldn’t happen at all
10 Invalid file name
11 Mutex usage error
12 Environment variable not set
13 UUID cannot be parsed
14 Timeout expired
15 Pointer is NULL
16 String contains spaces at the beginning or at the end or contains new lines
17 Unknown Type
18 std::exception
19 Aborted.
20 Operation is not supported
21 Maximum size exceeded
22 Precondition check failed
23 Process execution problem