Owner manual

Automatic incident creation from HP SIM events
28
Creating Incidents from Storage Essentials Events
Incidents in Service Desk can be generated automatically for Storage Essentials events using the
procedures described in the previous sections. A custom command is created, and then an action on
event is created that forwards the selected storage events. See “Creating a custom command in HP SIM
5.0” on page 21.
Figure 19 Storage Essentials Incidents created from HP SIM