Instruction Manual

Assistance
Additional resources
For additional resources, see:
• HP Systems Insight Manager (HP SIM) website at http://www.hp.com/go/hpsim/ for general product
information and links to software downloads, documentation, and troubleshooting information
• HP Technical Documentation website at http://www.docs.hp.com/ for access to HP SIM manuals and
release notes
• HP Software Depot website at http://www.software.hp.com/ for access to HP SIM software downloads
• HP Business Support Center website at http://www.hp.com/bizsupport/ for support information about
HP SIM and HP Commercial products
• HP IT Resource Center website at http://www.itrc.hp.com for support information about HP SIM and
HP Enterprise products
• HP SIM SMI-S Providers website at http://www.hp.com/go/hpsim/providers for information about
device support and SMI-S providers.
• Videos that showcase HP SIM and the Essentials at http://h18013.www1.hp.com/products/servers/
management/hpsim/infolibrary.html.
• HP SIM forum at http://http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=455
for discussions on HP SIM.
Technical support
Support for HP SIM is available through HP's local Response Centers or through HP Technology Services.
• Response Center for HP SIM on HP-UX
1-800 HP Invent (1-800-474-6836) for North America, or contact your local HP Response Center
• Technology Services for HP SIM on Windows or Linux
First 90 days: HP provides warranty support for HP SIM for the first 90 days after installation.
• North America: 1-800 HP Invent (1-80-474-6836
• Other countries: http://welcome.hp.com/country/us/en/wwcontact_us.html
After 90 days: There are two support options for after the first 90 days of installation.
• Windows customers who have a Microsoft Operating System contract are entitled to support under the
current Operating Environment. Customers can call the 800-633-3600 number for support.
• Linux customers or Windows customers who do not have a Microsoft Operating System contracts can
purchase support for the ProLiant Essentials products, including HP SIM, through the advent of Incident
Packs. The Incident Packs come in three (3) call quantities for both 24×7 and 9×5 call windows. The
part numbers are U8301E and U8222E respectively.
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions
For continuous quality improvement, calls may be recorded or monitored.
Assistance 37