Instruction Manual

Open Service Event Manager
OSEM analyzes SNMP events and data for serviceable events, provides automated diagnosis of hardware
problems, supplies recommended actions and customer self repair procedures, and submits service notifications
to HP SIM and the Remote Support tool.
See “Service notification events” for information on viewing service incidents in HP SIM.
Using HP SIM with the Remote Support Pack
When you use the Remote Support Pack and HP SIM together on a Windows CMS, you can monitor and
view contract and warranty data for HP systems in the HP SIM user interface. Contract and warranty data
is obtained through communication with HP data centers. Information such as a system's serial number,
product ID, or contract ID is sent to HP data centers in order to retrieve the warranty and contract details.
See “Viewing contract and warranty information” for details about where you can view Remote Support
information in the HP SIM user interface.
Related topics
• Suspending or resuming contract and warranty data collection for a single system
• Suspending or resuming contract and warranty data collection for multiple systems
• Editing system properties for a single system
• Editing system properties for multiple systems
• Service notification events
• About default polling tasks
• Viewing contract and warranty information
• Contract and warranty status types
• Viewing contract and warranty status
• About default polling tasks
• Navigating the system table view page
• System tab
• System tab for management processors
• Reporting
• Search criteria
• Navigating the event table view page
• Default shared collections
Viewing contract and warranty information
Introduction
The Contract and Warranty Status is available when you have a Windows CMS and the Service Essentials
Remote Support Pack is installed. You can view Contract and Warranty status updates for HP systems that
have contract and warranty data collection enabled. Click the Contract and Warranty Status icon to view
the Contract and Warranty Details page for the system.
The following requirements must be met in order to view contract and warranty data in HP Systems Insight
Manager (HP SIM):
• The HP SIM CMS must have connectivity to http://www.hp.com.
• The Remote Support Pack software must be installed and properly configured. The Remote Support
Software Manager is installed on the Central Management Server during the HP SIM installation. After
the HP SIM installation is complete, you must configure the Remote Support Software Manager to fit
your enterprise specifications. Once configured, the Remote Support Software Manager will download
and install the Remote Support tool. The Remote Support tool must be installed, configured, and registered
before you can retrieve contract and warranty data. See See the HP Systems Insight Manager Installation
and Configuration Guide for Microsoft Windows at http://h18013.www1.hp.com/products/servers/
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