Instruction Manual

IMPORTANT: Running the contract and warranty collection task more than once a month is not recommended
or needed since the data does not often change.
Related topic
• Suspending or resuming contract and warranty data collection for a single system
• Suspending or resuming contract and warranty data collection for multiple systems
• Editing system properties for a single system
• Editing system properties for multiple systems
• Service notification events
• About default polling tasks
• Contract and warranty status types
• Viewing contract and warranty status
• About default polling tasks
• Navigating the system table view page
• System tab
• System tab for management processors
• Reporting
• Search criteria
• Navigating the event table view page
• Default shared collections
• HP Service Essentials Remote Support Pack
Viewing contract and warranty status
Overview
The Contract and Warranty Status page is available when you click the CW icon on the system table
view page or the Contract and Warranty Status link on the system page. This page lists System
Information and contract and warranty details.
NOTE: If you receive an incorrect response for a particular HP brand system after clicking the CW icon
on the system table view page, there might be an entitlement issue with the system. This is not a Remote
Support or an HP SIM issue. Please contact HP support. You must have a valid serial number and product
ID along with any contract or Care Pack numbers that are applicable.
NOTE: A system can have multiple contracts and warranties.
System Information
• System Name. The system name or IP address.
• Serial Number. The system serial number. This can be the serial number discovered by HP SIM or
the number you entered in the Customer-Entered serial number field on the Edit System Properties
page.
• Product ID/Number The product number. Typically, the product number is the number used to order
a system.
• Product Line. Details about the product line.
428 Partner applications