Instruction Manual

Contract
• CCRN (Customer Contract Reference Number). The reference used for the contract as renewed over
time.
• Active Contract. This value is true if an active contract exists.
• Start Date. The start date of an active contract.
• End Date. The end date of an active contract. If no end date is available, this field is blank.
• Contract Status. The possible values are:
• A: Active.
• F: The start date is in the future.
• X: Expired.
• E: There is no end date.
• I: The agreement is informal. This status might mean that the agreement is not finalized.
• B: Delivery blocked
• C: Cancelled.
• Active Obligation. This value is true if there is an active support contract for a system.
The contract start and end date is listed for each contract item along with the following information:
• Status The possible values are:
• A: Active.
• F: The start date is in the future.
• X: Expired.
• E: There is no end date.
• I: The agreement is informal. This status might mean that the agreement is not finalized.
• B: Delivery blocked
• C: Cancelled.
• Service Level. The level of service specified in the offer. This includes the amount of time HP has to
react to an issue, the time to resolution for a set of issues, and the type of response HP will use to react
to an issue.
• Deliverables. A description of services offered with this contract, for example, onsite support or parts
and materials.
Warranty
• Warranty Type. The type of warranty, for example, Base Warranty, Bundled Warranty, or HP Care
Pack.
• Start Date. The start date of an active warranty.
• Extension. The number of days that this warranty has been extended.
The warranty start and end date is listed for each warranty item along with the following information:
• Status. The possible values are:
• A: Active.
• F: The start date is in the future.
• X: Expired.
• E: There is no end date.
HP Service Essentials Remote Support Pack 429