Instruction Manual

• I: The agreement is informal. This status might mean that the agreement is not finalized.
• B: Delivery blocked
• C: Cancelled.
• Service Level. The level of service specified in the warranty. This includes the amount of time HP has
to react to an issue, the time to resolution for a set of issues, and the type of response HP will use to
react to an issue.
• Deliverables. A description of services offered with this warranty, for example, onsite support or
parts and materials.
Related topic
• Suspending or resuming contract and warranty data collection for a single system
• HP Service Essentials Remote Support Pack
• Contract and warranty status types
• Editing system properties for a single system
Contract and warranty status types
If you have a Windows Central Management Server (CMS) and the Service Essentials Remote Support Pack
is installed, you can monitor contract and warranty status in the HP SIM user interface. Contract and warranty
status is shown by the following status types:
DescriptionIcon MeaningStatus Icon
The contract or warranty is expiredMajor
• Contract information is temporarily
unavailable.
• The contract expires in 30 days.
Minor
The contract expires in 90 days.Warning
The system has a valid contract or warranty.Normal
No contract information was found. The
system might not have a serial number or
product ID.
Unknown
The Do not collect contract and warranty
data for this system option is set for the
system.
Disabled
Related topic
• HP Service Essentials Remote Support Pack
• Viewing contract and warranty information
• Viewing contract and warranty status
• Suspending or resuming contract and warranty data collection for a single system
• Suspending or resuming contract and warranty data collection for multiple systems
• Editing system properties for a single system
• Editing system properties for multiple systems
• Navigating the system table view page
• System tab
• System tab for management processors
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