Instruction Manual

16 Troubleshooting
BladeAutomatic event handlingAuthentication
CIMOMCertificatesBrowser
CollectionClusterCLI
DatabaseCustom toolsConfigure or Repair Agents
Firmware upgradeEvent/SNMP trapDiscovery
HTTP eventHP SIMGeneric
Internet ExplorerIntegrated Lights-Out (iLO)Identification
MenuIP addressInstallation
Paging notificationOperating systemOpenSSH
PrintingPingPasswords
Remote Support Essentials PackProtocolProperty pages
SearchResponseReplicate Agent Settings
Sign inServiceguard ManagerSecurity
Software statusSNMP AgentSMI-S providers
SystemSwitchStorage system
TaskSystem propertiesSystem Page
Virtual Machine Management PackVCRMTools
Windows NT event logWBEM IndicationsVirtual machine
WMIMapper
Authentication
HP Systems Insight Manager (HP SIM) was running fine, but now I receive error messages in the console,
such as authentication failure and error accessing database , when trying to run HP SIM.
Solution: To resolve this issue, be sure that the DNS server correctly associates the network address used by
HP SIM with the host name of the CMS. If it you are using a DHCP server to assign the Central Management
Server (CMS) IP address, statically allocate the IP address. You cannot change the host name of the HP SIM.
Automatic event handling
Some of my Automatic Event Handling messages appear garbled.
Solution: If you are running an old version of the Microsoft Exchange Server (for example, 5.5) and have
problems opening an HTML e-mail message sent from the HP SIM event handler, then the Microsoft Exchange
Server must be updated to support the CP1252 character set and map CP1252 to US-ASCII. See http://
support.microsoft.com/default.aspx?scid=kb;en-us;184772 for more information.
Blade
A blade enclosure with Cisco Gigabit Ethernet switches does not display in the HP SIM HP BladeSystem
Integrated Manager view.
Solution: You must have at least one blade with HP ProLiant Support Pack 7.51 or later in the same enclosure
discovered in HP SIM.
For BL25p G1 servers running VMWare ESX 2.5.2 with Insight Management Agent 7.40B, HP SIM displays
a Major status in the HS column even though there is no problem with the blades. In addition, when SMH
is launched each component has a green status.
Solution: Install Insight Management Agents for VMWare ESX Server 7.4.1A or later.
When using HP SIM to connect to HP BladeSystem Integrated Manager servers, the HP SIM CMS does not
display SMH for HP BladeSystem Integrated Manager servers and does not communicate directly with port
2301 or 2381.
Authentication 539