User's Manual

HP Smart Array 641/642 Controller User Guide G-1
HP CONFIDENTIAL
Writer: John Turner File Name: o-appg troubleshooting
Codename: darkmatter - antimatter Part Number: 309311-001 Last Saved On: 10/23/02 2:56 PM
G
Troubleshooting
Several diagnostic tools are useful for troubleshooting problems with arrays. The
most important are:
• Array Diagnostics Utility (ADU)
This utility is available as a download from the HP website. ADU error messages
are listed in the Servers Troubleshooting Guide.
• Power-On Self-Test (POST) Messages
Smart Array controllers produce diagnostic error messages at reboot. Many of
these POST messages are self-explanatory and suggest corrective actions for
troubleshooting. Detailed information about these messages is given in the
Servers Troubleshooting Guide.
• Server Diagnostics
This utility is available on the SmartStart CD. To use Server Diagnostics, insert
the SmartStart CD into the server CD-ROM tray. Click Agree when the license
agreement is displayed, and then select the Maintenance tab.
Click Server Diagnostics, and then follow the on-screen prompts and
instructions.