Software Owner manual

Remove the account and release the VC Domain from VCEM control by entering the following from
the VCM command prompt:
remove external-manager Username=xyz
mactype=<Factory-Default/User-Defined>MacStart=<> MacEnt=<>
wwnType=<Factory-Default/User-Defined> WwnStart=<> WwnEnd=<>
serverIDType=<Factory-Default/User-Defined> serverIDStart=<>
serverIdEnd=<>
NOTE: The option “-quiet” is available to suppress user confirmation prompts. This option is useful
for scripting operations.
Resolving an expired license status
If a VC Domain has an Expired License icon, perform the following:
1. License the enclosure with a Flexible Quantity License (FQL) VCEM license. For information
on purchasing licenses, see the VCEM QuickSpecs at http://www.hp.com/go/vcem.
2. Click the VC Domain tab.
3. Select the VC Domain, and then click License.
4. Click Add Key.
5. Enter a valid FQL license key, and then click OK.
6. Click Apply License.
7. Perform the failed operation again.
Resolving database operation errors
Errors might occur during database operations if:
• VCEM tables are missing.
• Systems Insight Manager database is not running.
To resolve this issue:
1. Check the mxdomainmgr.0.log file for errors related to the database. This log file may
indicate that the transaction log has filled up or that the database is experiencing some other
error.
2. If VCEM tables are missing, restore the VCEM database backup. For more information, see
“Backing up and restoring VCEM” (page 173).
3. Check the Systems Insight Manager database server status:
a. If the database server is remote, then log in to the database server.
b. In the Windows taskbar, check if the Microsoft SQL Server, Express or MSDE service is
running. A red status means they are not running.
c. Right-click the status, and then select Start.
4. If this issue still occurs, then uninstall and reinstall VCEM.
Errors occur while loading VCEM pages
Errors or hangs can be caused by problems with the Systems Insight Manager service or with the
web browser on the client system.
Action
To verify that Systems Insight Manager service is running:
1. Select Start→Control Panel→Administrative Tools→Services.
2. Check the Systems Insight Manager service status.
3. Right-click and select Start If the service is not running.
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