HP Color LaserJet Pro M454 User Guide www.hp.com/videos/LaserJet www.hp.
HP Color LaserJet Pro M454 User Guide
Copyright and License Trademark Credits © Copyright 2019 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Warning icons ............................................................................................................................................................................ 1 Potential shock hazard ...........................................................................
Tray 3 paper orientation ................................................................................................................................... 29 Load and print envelopes ..................................................................................................................................................... 31 Introduction ........................................................................................................................................................
Manually print on both sides (macOS) ........................................................................................................... 55 Print multiple pages per sheet (macOS) ........................................................................................................ 56 Select the paper type (macOS) ........................................................................................................................ 56 Additional print tasks ........................................
Manually configure IPv4 TCP/IP parameters from the control panel ........................................................ 77 Link speed and duplex settings ....................................................................................................................... 78 Printer security features ....................................................................................................................................................... 79 Introduction .......................................
Check the paper-type setting for the print job ...................................................................... 106 Check the paper type setting on the printer ..................................................... 106 Check the paper type setting (Windows) ........................................................... 106 Check the paper type setting (macOS) ............................................................... 106 Check toner-cartridge status ...................................................
Index ...........................................................................................................................................................................................................
1 Printer overview Review the location of features on the printer, the physical and technical specifications of the printer, and where to locate setup information. ● Warning icons ● Potential shock hazard ● Open source license ● Printer views ● Printer hardware setup and software installation ● Printer specifications For more information: For video assistance, see www.hp.com/videos/LaserJet. The following information is correct at the time of publication.
● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close proximity ● Warning Potential shock hazard Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard. ● Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.
Printer views Identify parts on the printer and buttons on the control panel. ● Printer front view ● Printer back view ● 2-line control panel view (nw and dn models) ● Touchscreen control panel view (dw model) Printer front view Identify the parts on the front of the printer.
Printer back view Identify the parts on the back of the printer. Figure 1-2 Printer rear view 2 1 3 7 4 5 6 Number Description 1 Rear door (nw model only, access for clearing jams) 2 Front door release button 3 Duplexer (dn and dw models only) 4 USB port for job storage 5 USB port for direct connection to a computer 6 Ethernet port 7 Power connection 2-line control panel view (nw and dn models) Identify the buttons and lights on the 2-line printer control panel.
Figure 1-3 2-line control panel 2 3 1 4 5 6 9 7 8 Number Item Description 1 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving print data. 2 Attention light (amber) This light blinks when the printer requires user attention. 3 Control panel display This screen displays menus and printer information. 4 Left arrow Use this button to navigate through the menus or to decrease a value that appears on the display.
Touchscreen control panel view (dw model) Identify the buttons and features on the touchscreen control panel. ● How to use the touchscreen control panel The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the left side of the printer control panel. NOTE: For more information about the printer control panel features, go to the support home page for your printer: www.hp.
NOTE: While the control panel does not have a standard Cancel button, during many printer processes a Cancel button appears on the touchscreen. This permits users to cancel a process before the printer completes it. Home screen dashboard display icons Table 1-1 Home screen icons Icon Purpose Setup icon: Opens the Setup menu, where you can change preferences and perform maintenance functions. Wireless icon: Opens the Wireless Summary menu, where you can check wireless status and change wireless settings.
Table 1-2 How to use the touchscreen control panel (continued) Action Description Example Swipe Touch the screen and then move your finger horizontally to scroll the screen sideways. Swipe the Home screen to access additional menu options. Scroll Touch the screen and then move your finger vertically to scroll the screen up and down. When scrolling through menus, briefly touch the screen to stop the scrolling. Scroll through the Setup menu.
Printer specifications Review hardware, software, and printer environment specifications. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment range IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see the support home page for your printer: www.hp.
Table 1-3 Technical specifications (continued) Model name M454nw M454dn M454dw Product number W1Y43A W1Y44A W1Y45A Not available Not available Included Included Included Included Print Walk-up USB printing (no computer required) Print Job storage and private printing (Requires a 16 GB or greater USB thumb drive.) Supported operating systems The following information applies to the printer-specific Windows and HP print drivers for macOS and to the software installer.
Table 1-4 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Windows Server 2012 R2 The HP PCL 6 (V3) printer-specific print driver is available for download from the printer support website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2016, 64-bit The HP PCL 6 (V3) printer-specific print driver is available for download from the printer support website.
● Google Cloud Print ● AirPrint ● Android Printing ● HP Roam Printer dimensions Make sure your printer environment is large enough to accommodate the printer. 3 3 1 1 2 2 Table 1-6 Dimensions for the M454nw model Measurement Printer fully closed Printer fully opened 1 - Height 295.7 mm (11.64 in) 295.7 mm (11.64 in) 2 - Depth 459 mm (17.83 in) 1025 mm (40.35 in) 3 - Width 413.6 mm (16.28 in) 413.6 mm (16.28 in) Weight (with cartridges) 17.5 kg (38.58 lb) 17.5 kg (38.
Table 1-7 Dimensions for the M454dn and 454dw models Measurement Printer fully closed Printer fully opened 1 - Height 295.7 mm (11.64 in) 295.7 mm (11.64 in) (dn model) 339.6 mm (13.37 in) (dw model) 2 - Depth 472 mm (18.59 in) 1124.4 mm (44.27 in) 3 - Width 413.6 mm (16.28 in) 413.6 mm (16.28 in) Weight (with cartridges) 18.9 kg (41.67 lb) 18.9 kg (41.
Operating environment range Review the recommended operating-environment specifications for your printer. Table 1-9 Operating environment specifications ENWW Environment Recommended Allowed Temperature 15° to 27°C (59° to 80.
16 Chapter 1 Printer overview ENWW
2 Paper trays Discover how to load and use the paper trays, including how to load special items such as envelopes.
Load paper to Tray 1 Review the following information about loading paper to Tray 1. ● Introduction ● Load Paper Tray 1 (multipurpose tray) ● Tray 1 paper orientation Introduction The following information describes how to load paper into Tray 1. Load Paper Tray 1 (multipurpose tray) Follow these steps to load paper in Tray 1. This tray holds up to 50 sheets of 75 g/m2 (20 lb) paper. CAUTION: 18 To avoid jams, never add or remove paper from Tray 1 during printing. 1.
3. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size. 4. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum height indicators. For information on how to orient the paper, see Tray 1 paper orientation on page 19. 5. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.
Table 2-1 Tray 1 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge leading into the printer 123 20 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued) Paper type Output How to load paper Letterhead or preprinted 2-sided printing Face-down 321 Top edge away from the printer Pre-punched 1-sided or 2-sided printing Face-up Holes toward the left side of the printer 3 12 ENWW Load paper to Tray 1 21
Load paper to Tray 2 Review the following information about loading paper to Tray 2. ● Introduction ● Load paper Tray 2 ● Tray 2 paper orientation Introduction The following information describes how to load paper into Tray 2. Load paper Tray 2 This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. 22 1. Open tray 2. 2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used. 3.
2 NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately (2 in)51 mm. 4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 24. 5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.
6. After making sure that the paper stack is below the tray full indicator, close the tray. 7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray. Tray 2 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Table 2-2 Tray 2 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge toward the printer.
For information about positioning and orienting envelopes in Tray 2, see Envelope orientation on page 31.
Load paper to Tray 3 Review the following information about loading paper to Tray 3. ● Introduction ● Load paper to Tray 3 (optional) ● Tray 3 paper orientation Introduction The following information describes how to load paper into Tray 3. Load paper to Tray 3 (optional) This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper. Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1. ENWW 1. Open Tray 3. 2.
3 4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation on page 29. 5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 6. 28 After making sure that the paper stack is below the tray full indicator, close the tray.
7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray. Tray 3 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. Table 2-3 Tray 3 paper orientation Paper type Output How to load paper Letterhead or preprinted 1-sided printing Face-up Top edge toward the printer.
Table 2-3 Tray 3 paper orientation (continued) Paper type Output How to load paper Letterhead or preprinted 2-sided printing Face-down Top edge away from the printer Prepunched 1-sided printing or 2-sided printing Face-up Holes on left side of the printer 123 30 Chapter 2 Paper trays ENWW
Load and print envelopes Review the following information about loading and printing envelopes. ● Introduction ● Print envelopes ● Envelope orientation Introduction The following information describes how to print and load envelopes. Print envelopes To print envelopes using either Tray 1 or Tray 2, follow the steps to select the correct settings in the print driver. Tray 1 holds up to 10 envelopes. 1. From the software program, select the Print option. 2.
Table 2-4 Envelope orientation Tray How to load Tray 1 Face-up Short, postage-end leading into the printer Tray 2 Face-up Short, postage-end leading into the printer 32 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts Order supplies or accessories, replace the toner cartridges, or remove and replace another part. ● Order supplies, accessories, and parts ● Dynamic security ● Configure the HP toner-cartridge-protection supply settings ● Replace the toner cartridges For video assistance, see www.hp.com/videos/LaserJet.
Order supplies, accessories, and parts Review details about ordering supplies, accessories and parts for your printer. ● Ordering ● Supplies and accessories ● Customer self-repair parts Ordering Find information and links for ordering supplies, parts, and accessories for your printer. Ordering option Ordering information Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.
Table 3-1 Supplies (continued) Item Description Cartridge number Part number HP 414X High Yield Yellow Original LaserJet Toner Cartridge High-capacity replacement yellow toner cartridge 414X W2022X HP 414X High Yield Magenta Original LaserJet Toner Cartridge High-capacity replacement magenta toner cartridge 414X W2023X For use in Europe, Middle East, Russia, CIS, and Africa only HP 415A Black Original LaserJet Toner Cartridge Standard-capacity replacement black toner cartridge 415A W2030A HP
Table 3-2 Accessories Item Description Part number Optional 550-sheet paper feeder Optional Tray 3 CF404A USB 2.0 printer cable A-to-B cable (2-meter standard) DT2738 Accessories Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.
Configure the HP toner-cartridge-protection supply settings A network administrator can configure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS). ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft.
Enable or disable the Cartridge Policy feature The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).
3. 1. Supply Settings 2. Cartridge Policy Select Off to disable the feature. Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP cartridges to be used with the printer. 1.
1. Setup 2. Network Setup 3. General Settings On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Enable or disable the Cartridge Protection feature The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).
2. 3. ● Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon ( ). ● 2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to navigate to Setup, and then press the OK button again. From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus: 1. Supply Settings 2.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for any new cartridges installed in the printer. 1. Locate the printer's IP address on the printer control panel: ● Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless icon ( ) or the Ethernet icon ( ) to view the printer's IP address or host name.
Replace the toner cartridges Replace the toner cartridges if you receive a message on the printer, or if you have print quality problems. ● Toner cartridge information ● Remove and replace the toner cartridges Toner cartridge information Review details about ordering replacement toner cartridges. The printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary.
Table 3-6 Supplies (continued) Item Description Cartridge number Part number HP 415A Yellow Original LaserJet Toner Cartridge Standard-capacity replacement yellow toner cartridge 415A W2032A HP 415A Magenta Original LaserJet Toner Cartridge Standard-capacity replacement magenta toner cartridge 415A W2033A HP 415X High Yield Black Original LaserJet Toner Cartridge High-capacity replacement black toner cartridge 415X W2030X HP 415X High Yield Cyan Original LaserJet Toner Cartridge High-capaci
Figure 3-1 Toner cartridge components 12 2 1 1 33 Number Description 1 Handle 2 Imaging drum 3 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner cartridge box. Remove and replace the toner cartridges Follow these steps to replace the toner cartridge. 1. 46 Open the front door by pressing the button on the left panel.
1 2 ENWW 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
48 5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling. 6. Hold both ends of the toner cartridge and rock it 5-6 times. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily.
8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer. 9. Close the toner cartridge drawer. 10. Close the front door.
11. Pack the used toner cartridge into the box the new cartridge came in, or use a large cardboard box and fill it with several cartridges you need to recycle. See the enclosed recycling guide for information about recycling. In the US, a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/ recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling. 1 2 http://www.hp.
4 Print Print using the software, or print from a mobile device or USB flash drive.
Print tasks (Windows) Learn about common printing tasks for Windows users. ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional print tasks How to print (Windows) Use the Print option from a software application to select the printer and basic options for your print job. The following procedure describes the basic printing process for Windows. 1.
NOTE: ● The name of the button varies for different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select Print on both sides. Click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the job.
4. Select the number of pages per sheet from the Pages per sheet drop-down. 5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job. Select the paper type (Windows) When you print from a software application using the Print option, you can set the paper type you are using for your print job.
Print tasks (macOS) Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per sheet. ● How to print (macOS) ● Automatically print on both sides (macOS) ● Manually print on both sides (macOS) ● Print multiple pages per sheet (macOS) ● Select the paper type (macOS) ● Additional print tasks How to print (macOS) Use the Print option from a software application to select the printer and basic options for your print job.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex check box, and select a binding option. 5. Go to the printer, and remove any blank paper that is in Tray 1. 6.
NOTE: 5. This list contains the master set of options available. Some options are not available on all printers. ● Media Type: Select the option for the type of paper for the print job. ● Print Quality: Select the resolution level for the print job. ● EconoMode: Select this option to conserve toner when printing drafts of documents. Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/colorljM454.
Store print jobs on the printer to print later or print privately Store print jobs in the printer memory for printing at a later time.
2. Insert the USB flash drive into the rear USB port. Figure 4-1 Insert USB flash drive A message displays on the control panel warning that the USB drive will be formatted. Select OK to complete the procedure. 3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use. From a software program, select the Print option, select your printer from the list of printers, and do the following: ● Windows: Select Properties or Preferences.
Create a stored job (Windows) Store jobs on the USB flash drive for private or delayed printing. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then select Properties or Preferences. NOTE: 3. ● The name of the button varies for different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. Click the Job Storage tab.
1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. Click Show Details or Copies & Pages, and then click the Job Storage menu. NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section to activate the menu. 4. 5. In the Mode drop-down list, select the type of stored job. ● Proof and Hold: Print and proof one copy of a job, and then print more copies.
3. Navigate to and select the name of the job that you want to print. If the job is private or encrypted, enter the PIN or password. Touch Done (touchscreen control panel). 4. 62 Print the job: ● Touchscreen control panel: To adjust the number of copies, touch the box to the left of the Print button and then enter the number of copies using the touch keypad. Touch Done to close the keypad, and then touch Print to print the job.
Delete a stored job When a new job is stored on a USB flash drive, any previous jobs with the same user and job name are overwritten. If the memory on the USB flash drive is full, the following message displays on the printer control panel: The USB flash storage device is out of memory. Delete unused jobs, and then try again. Existing stored jobs must be deleted before additional print jobs can be stored.
Mobile printing Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. ● Introduction ● Wi-Fi Direct printing (wireless models only) ● HP ePrint via Email (touchscreen control panel) ● HP ePrint via Email (2-line LCD control panel) ● AirPrint ● Android embedded printing Introduction Review the following information about mobile printing.
Wi-Fi Direct printing (wireless models only) Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet. ● To turn on Wi-Fi Direct ● Change the printer Wi-Fi Direct name NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification when using Wi-Fi Direct printing. To view the Wi-Fi Direct Name on a touchscreen control panel, go to the Home screen, swipe the Dashboard tab downward, and then touch the Wi-Fi Direct icon ( ).
Change the printer Wi-Fi Direct name Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS): ● Step one: Open the HP Embedded Web Server ● Step two: Change the Wi-Fi Direct name Step one: Open the HP Embedded Web Server Use the following procedure to open the HP Embedded Web Server (EWS). 1.
Follow these steps to enable HP Web Services and register with HP Connected: 1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the HP ePrint icon . 2. In the HP ePrint screen, touch Setup in the lower right corner. 3. In the Setup Web Services screen, read the terms of use agreement. Touch Yes to accept the terms of use and enable HP Web Services.
AirPrint With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without having a print driver installed. AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).
Print from a USB flash drive (touchscreen control panel only) Learn how to print directly from a USB flash drive. ● Introduction ● Print USB documents Introduction The walk-up USB printing feature allows you to quickly print files without sending them from a computer. This feature is available on printer models with a touchscreen control panel. The printer accepts standard USB flash drives in the USB port that is located below the control panel. It supports the following types of files: ● .pdf ● .
5 Manage the printer Utilize management tools, security and energy-conservation settings, and firmware updates for the printer.
1. From the Home screen on the printer control panel, swipe right and then touch Apps. 2. Touch the print app that you want to use. For more information about individual print apps and to create an account, visit the HP Connected site at HP Connected. With an HP Connected account, you can add, configure, or remove print apps, and set the order in which the apps appear on your printer control panel. NOTE: The HP Connected website might not be available in all countries/regions.
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer control panel.
● Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless icon ( ) or the Ethernet icon ( ) to view the printer's IP address or host name. ● 2-line LCD control panel: On the printer control panel, press the OK button to display the Home screen. Use the arrow buttons and the OK button to navigate to and open the following menus: 1. Setup 2. Network Setup 3.
Table 5-1 HP Embedded Web Server tabs (continued) Tab or section Description Web Services tab ● Web Services Settings Network tab ● General (Network-connected printers only) ● Wired (802.3) Provides the ability to change network settings from your computer. ● Wireless (802.
Configure IP network settings Review the following information about configuring IP network settings. ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the information in the following sections to configure the printer network settings.
Rename the printer on a network Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely identified. 1. Locate the printer's IP address on the printer control panel: ● Touchscreen control panel: From the Home screen on the printer control panel, touch the Wireless icon ( ) or the Ethernet icon ( ) to view the printer's IP address or host name. ● 2-line LCD control panel: On the printer control panel, press the OK button to display the Home screen.
4. Use the arrow buttons to enter the Subnet Mask and then press OK. 5. Use the arrow buttons to enter the Gateway and then press OK. Link speed and duplex settings The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. If you need to make changes, use the printer control panel.
Printer security features Review the following information about the printer security features. ● Introduction ● Assign or change the system password using the Embedded Web Server Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Energy-conservation settings Learn about the energy-conservation settings that are available on your printer. ● Introduction ● Print with EconoMode ● Set the Sleep Mode/Sleep Delay (Min.) setting ● Set the Shutdown Mode/Shutdown after Sleep (Hr.) setting ● Set the Disable Shutdown setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents.
● Touchscreen control panel: Touch the desired option from the list. ● 2-line LCD control panel: Use the arrow buttons to select the number of minutes, and then press the OK button to save the setting. Set the Shutdown Mode/Shutdown after Sleep (Hr.) setting Use the control panel menus to specify the amount of time the printer must be inactive before it shuts down. NOTE: 1. 2. 3. After the printer shuts down, the power consumption is 1 watt or less.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. ● Method one: Update the firmware using the control panel ● Method two: Update the firmware using the HP Printer Update utility There are two supported methods to perform a firmware update on this printer.
c. Touch Manage Updates, touch Allow Updates, and then touch Yes. d. Touch the Back button (Recommended). , touch Printer Update Options, and then touch Install Automatically Method two: Update the firmware using the HP Printer Update utility Follow these steps to manually download and install the HP Printer Update utility. NOTE: This method is the only firmware update option available for printers connected to the computer via a USB cable.
6 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support.
Table 6-1 HP support options Support option Contact information Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support. Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/colorljM454 Order additional HP service or maintenance agreements www.hp.
ENWW ● For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. ● Some Help screens include animations that guide you through procedures, such as clearing jams. ● For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that screen.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Understand the cartridge-related messages on the control panel and what actions to take. ● Change the “Very Low” settings Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now.
Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge. ● Change the "Very Low" settings from the control panel ● Order supplies Change the "Very Low" settings from the control panel Determine how the printer will notify you about very low cartridge levels. 1. 2. 3.
Printer does not pick up paper or misfeeds Review the following information about the printer not picking up paper or misfeeding paper. ● Introduction ● The printer does not pick up paper ● The printer picks up multiple sheets of paper Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following image shows examples of the paper-size indentations in the trays. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
Clear paper jams Review the following information about clearing paper jams. ● Paper jam locations ● Experiencing frequent or recurring paper jams? ● Clear paper jams in Tray 1 - 13.02 ● Clear paper jams in Tray 2 - 13.03 ● Clear paper jams in the output bin - 13.10, 13.11, 13.13 ● Clear paper jams in the duplexer (dn and dw models only) - 13.14, 13.15 ● Clear paper jams in the rear door and the fuser area (nw model only) - 13.08, 13.09 Paper jam locations Jams can occur in these locations.
1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the tray is configured for the correct paper size and type on the printer control panel. Adjust paper settings if necessary. a. Navigate to the Setup menu as follows. ● Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon .
1. Reports 2. Printer Configuration Report If none of these steps resolves the problem, the printer might need service. Contact HP customer support. Clear paper jams in Tray 1 - 13.02 Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. NOTE: ENWW If the sheet tears, remove all fragments before resuming printing. 1.
98 4. Push the tray plate back up into place. 5. Reinstall Tray 2. 6. Reopen Tray 1 and load paper into the tray.
Clear paper jams in Tray 2 - 13.03 Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam. 1. ENWW Pull the tray completely out of the printer.
2. Remove any jammed or damaged sheets of paper. 3. Reinsert and close Tray 2.
NOTE: When reinserting the paper, make sure the paper guides are adjusted properly for the paper size. For more information, see Load paper to Tray 2 on page 22. Clear paper jams in the output bin - 13.10, 13.11, 13.13 Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an error message (2-line control panels) or an animation (touchscreen control panels) that assists in clearing the jam.
2. Gently pull out any jammed paper from the rollers in the rear door area. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool. 3. Close the duplexer. Clear paper jams in the rear door and the fuser area (nw model only) - 13.08, 13.09 Use the procedure to check for paper inside the rear door.
ENWW 1. Open the rear door. 2. Gently pull out any jammed paper from the rollers in the rear door area. 3. Close the rear door.
Resolving print quality problems Review the following information about resolving print quality problems. ● Introduction ● Troubleshoot print quality ● Troubleshoot image defects Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality and color quality.
Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented.
Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the status of other replaceable maintenance parts. ● Step one: Print the supplies status page ● Step two: Check supplies status Step one: Print the supplies status page Use the control panel menus to print a supplies status page. 1. 2. 3.
1. 2. 3. Navigate to the Setup menu: ● Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . ● 2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to navigate to Setup, and then press the OK button again. From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus: 1. Printer Maintenance 2.
Check paper and the printing environment Use the following information to check the paper selection and the printing environment. ● Step one: Use paper that meets HP specifications ● Step two: Check the environment ● Step three: Set the individual tray alignment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports.
2. ● Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . ● 2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to navigate to Setup, and then press the OK button again. From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus: 1. Tray Management 2.
Troubleshoot color quality Try the suggested steps if you have issues with color alignment or the quality of color images. ● Calibrate the printer to align the colors ● Adjust color settings (Windows) ● Print and interpret the print quality page Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality, and can help resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. 2.
2. 3. ● Touchscreen control panel: From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . ● 2-line LCD control panel: Press the OK button to display the Home screen. Use the arrow buttons to navigate to Setup, and then press the OK button again. From the Setup menu, touch or use the arrow buttons and the OK button to open the following menus: 1. Reports 2.
1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab, and locate the Print Quality area. 4. If the entire page is too dark, use these settings: ● Select the 600 dpi option, if available. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option, if available. ● Clear the EconoMode check box to disable it.
Troubleshoot image defects Review examples of image defects and steps to resolve these defects.
Table 6-4 Image defects table quick reference (continued) Defect Defect Defect Table 6-9 Fixing/fuser defects on page 118 Table 6-11 Image placement defects on page 119 Table 6-8 Color plane registrations defects (color models only) on page 117 Table 6-13 Output defects on page 121 Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. 1. Reprint the document.
Table 6-5 Banding defects Sample Description Dark or light lines which repeat down the length of the page, and are wide-pitch and/or impulse bands. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1. Reprint the document. 2. Try printing from another tray. 3. Replace the cartridge. 4. Use a different paper type. 5.
Table 6-7 Blank page — No print Sample Description Possible solutions The page is completely blank and contains no printed content. 1. Make sure that the cartridges are genuine HP cartridges. 2. Make sure that the cartridge is installed correctly. 3. Print with a different cartridge. 4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com.
Table 6-9 Fixing/fuser defects Sample Description Possible solutions Slight shadows or offsets of the image are repeated down the page. The repeated image might fade with each recurrence. 1. Reprint the document. 2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the issue persists, go to support.hp.com. 1. Reprint the document. 2. Check the paper type in the paper tray and adjust the printer settings to match.
Table 6-10 Gray background or dark print Sample Description Possible solutions The image or text is darker than expected and/or the background is gray. 1. Make sure that the paper in the trays has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5.
Table 6-12 Light print Sample 120 Chapter 6 Solve problems Description Possible solutions The printed content is light or faded on the entire page. 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. Mono models only: Make sure that the EconoMode setting is disabled, both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5.
Table 6-13 Output defects Sample Description Possible solutions Printed pages have curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible: 1. Reprint the document. 2. Positive curl: From the printer control panel, select a heavier paper type. The heavier paper type creates a higher temperature for printing. ● Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high-coverage pages.
Table 6-14 Streak defects Sample Description Light vertical streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. If the issue persists, go to support.hp.com.
Solve wired network problems Check the following information to resolve wired network issues.
4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the IP address. 6. If the IP address is correct, delete the printer and then add it again. 7. Reinstall the printer software and driver.
Solve wireless network problems To resolve network issues, try these steps in the order presented.
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. ● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Cannot connect more computers to the wireless printer If additional computers cannot connect to the wireless printer, try these solutions. 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure that the printer is turned on and in the ready state. 3. Make sure there are not more than 5 concurrent Wi-Fi Direct users. 4.
Perform a wireless network diagnostic test From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings. 1. For a touchscreen control panel (some printer models): a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon . b. Scroll to and touch Reports. c. Scroll to and touch Wireless Test Report.
Index Symbols/Numerics 2-line LCD locating features 5 550-sheet paper trays part numbers 34 A accessories ordering 34 part numbers 34 acoustic specifications 14 AirPrint 64, 69 Android devices printing from 64, 69 B bin, output locating 4 browser requirements HP Embedded Web Server 73 C calibrate colors 111 Cancel button locating 5 cartridge dynamic security 36 replacing 44 cartridge policy 37, 38 cartridge protection 37, 41 cartridges order numbers 44 checklist wireless connectivity 125 cleaning paper pat
interface ports locating 5 IP network settings configure 76 J jams duplexer 101 locations 95 output bin 101 rear door and fuser area 102 Tray 1 97 Tray 2 99 Jetadmin, HP Web 82 jobs, stored creating (Windows) 58 deleting 58, 63 Mac settings 58 printing 58 K keypad locating 4 L LAN port locating 5 loading paper in Tray 1 18 paper in Tray 2 22 paper in Tray 3 27 local area network (LAN) locating 5 M Mac driver settings Job Storage 58 manual duplex Mac 55 Windows 52 memory included 10 memory chip (toner) loc
storage, job Mac settings 58 store print jobs 58 stored jobs creating (Mac) 58 creating (Windows) 58 deleting 58, 63 printing 58 storing jobs with Windows 58 supplies low threshold settings 88 ordering 34 part numbers 34 replacing toner cartridges 44 using when low 88 support online 85 supported operating systems 11 system requirements HP Embedded Web Server 73 minimum 10 T technical support online 85 toner cartridge dynamic security 36 low threshold settings 88 using when low 88 toner cartridges components
132 Index ENWW
